Auffenberg Ford North, Inc. - Service Center

Great experience and finally found out the noise and put a temporary fix and it is great. a temporary fix and it is great. More

The service is serious very good and the customer service is awesome. I wouldn’t trust anyone else with my vehicle. is awesome. I wouldn’t trust anyone else with my vehicle. More

I waited a few minutes to pull my car in but was waited on right away when I walked in. I was greeted in the driveway and as soon as I walked in , I felt like a valued customer. I waited for my car to be on right away when I walked in. I was greeted in the driveway and as soon as I walked in , I felt like a valued customer. I waited for my car to be serviced which was also pretty quick. More

I was very happy with the drop service and also receiving text messages about my vehicle. I also think the new system that checks your vehicle tires and alignment is a great tool to help customers and servi text messages about my vehicle. I also think the new system that checks your vehicle tires and alignment is a great tool to help customers and service advisors. More

We were very satisfied! Thank you for your service and consideration to our needs, thanks. Thank you for your service and consideration to our needs, thanks. More

Dave was great but when I got my truck there was oily finger prints on the outside handle and on the console lid like the tech didn’t wipe their hands when they got in the truck. finger prints on the outside handle and on the console lid like the tech didn’t wipe their hands when they got in the truck. More

Great experience with Dave. All of the Service Department employees are excellent. The last few years have been customer friendly. All of the Service Department employees are excellent. The last few years have been customer friendly. More

Very happy with the service when I got there Not happy with the scheduling of the appointment. with the scheduling of the appointment. More

Fast and friendly service. Had an appointment for a recall on my vehicle and waited on site Had an appointment for a recall on my vehicle and waited on site More

Customer service sells. People can have their vehicles serviced at many different shops around the area but people appreciate the customer service. Though Affenberg Ford Nor People can have their vehicles serviced at many different shops around the area but people appreciate the customer service. Though Affenberg Ford North has gotten much better in the customer service area, they are still really lacking. Though I am sure my vehicle was serviced properly (because I have no evidence telling me that it wasn't), the frustration that one must go through with the "Service Managers" is almost too much. There was no service report provided to me (digitally or on paper). I had to ask for it and the service manager couldn't figure out how to send it to me digitally nor could he figure out how to properly print it. The service manager asked if I knew where my vehicle was (for the pick up), I told him no and he said it was somewhere out there (pointing to the back lot). When I found my vehicle, the technician had left the seat plastic and paper foot guard in my vehicle. As I do appreciate that they use it, I don't appreciate that they leave it in my vehicle. When I returned it to the service manager and told him what I found in my vehicle, he said, "I am sure they didn't do it." I stared at him with the "trash" in my hand as I handed it to him. He then said "I am sure they didn't do it on purpose." As a customer service person, he should have at least apologized for the trash in my vehicle. But instead he decided not to. From the time I dropped my vehicle off to the time I picked it up, the service manager was not a friendly person. I suggest the company further "refresh" to the service managers job clarification and knowledge of the customer's vehicle and/or situation in the future to provide that very important customer service aspect that evidently is missing, especially at the particular Auffenberg Ford dealership. More