Auffenberg Ford North, Inc. - Service Center

Professional, customer service a priority and service conducted expeditiously. This staff is one of the best in the automotive industry. conducted expeditiously. This staff is one of the best in the automotive industry. More

I had to bring my car back in for Rework due to bad installation, left tool in my car. Quality check on parts and installation was not completed installation, left tool in my car. Quality check on parts and installation was not completed More

The service ctr staff had my Ford Escape for over 3 weeks after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed after deciding that the transmission needed to be replaced. Once the new or rebuilt transmission was received by the department, the work progressed nicely and I finally got my car back running nicely. I appreciated receiving a loaner car for 1 weekend. Overall, I did receive good service and attention with this matter. Thank You. More

Easy oil change process and super nice guys! I will be back to get my oil changed again. I will be back to get my oil changed again. More

Great experience all around everyone was very professional and courteous best experience I’ve had in awhile professional and courteous best experience I’ve had in awhile More

Low score because of poor communication on the part of the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. More

Been a loyal customer since 2003, have bought 5 vehicles from them and have had great service since then also…… from them and have had great service since then also…… More

The process from making the appointment , working with the service advisor. Worked well. The works service met my needs the service advisor. Worked well. The works service met my needs More

Service was great! Staff was very friendly and helpful! I would recommend to all my family and friends. Staff was very friendly and helpful! I would recommend to all my family and friends. More

The actual work service wise, I've never had an issue. However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be rig However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be right with me. They just had me standing there for at least 2 minutes. I bought it to the technicians attention that "Finally" said can I help you. I would like to say my race had nothing to do with them being rude but if I was a little white woman walking in, my experience would've been different. However, I will say that they should be aware that ppl don't have to spend their money with you, they have options and you treat ppl with dignity and respect. Same way as you want to be treated. Being in service doesn't give you a pass to be a xxxxxxx. More