Auffenberg Ford North, Inc.

I would have to give Jason Hall big KUDOS for all the help and patience he had with me. I gave him a set amount that I could afford and for the most part they were able to get me there, which I appreciat help and patience he had with me. I gave him a set amount that I could afford and for the most part they were able to get me there, which I appreciate. I explained from the beginning that I was looking everywhere and where ever I could get the best deal for what I was wanting I was not going to hesitate to go somewhere else. Jason worked very well with me and did not give me any false hope. He new I was adiment on my price so for that I have to thank him. He was very helpful and knowledgable about the vehicle I was looking at and went the extra mile or 10 to show me everything in the car and to get things set up for me which he did not have to do. Next I met the new car manager and I apologize for not remembering his name, he too was nice and helpful. Again I'm sorry for not writing alot more about him but I didn't deal to much with him face to face. Then we get to the finance guy again I don't remember his name either...well let me tell you, I was not impressed one bit. Just because your a fast talker doesn't mean people are going to trust you any better. Instead you make it harder for people to understand you, but I'm sure this is what you're shooting for. Why must you insist on pushing items when a person tells you what they can "afford" do you try to sell them anything else. I will have to say that he did give me a little break on the autobutler but when it came down to the gap insurance he could hardly take no for an answer, and couldn't believe that I was turning it down. Of course he had to keep trying to sell it, like talking even faster would make the deal sound that much better. Just an FYI to him...a person can only afford what they can afford why do you think this country is in the shape it is when it comes to purchasing items that you need to take a loan on. Overall I guess in a nutshell I would refer people there but only to deal with Jason Hall and maybe even the new car manager but as far as financing??? I would hope there is another person that does that same job there. More

I had been to Auffenberg Ford North before trying to purchase a vehicle. The first time I swore I would never go back, and this time I mean it. Their salespeople are always willing to open their arms to purchase a vehicle. The first time I swore I would never go back, and this time I mean it. Their salespeople are always willing to open their arms to you when you show up at the dealership, but many times they offer false hope, at best - especially in negative equity situations. The past time I went to Auffenberg Ford, we wanted to purchase a Ford Edge. The salesman directed us to one in particular, a black 2010 model, which I actually loved. We spent most of the evening at the dealership trying to work out all the paperwork to get the car. BIGGEST MISTAKE ON OUR PART: filling out their application even though we had our own financing. However, we had put trust in our salesman and the dealership as a whole to get the deal done. We had already explained the conditions of our preapproval to them and they were confident they could make the deal happen - so confident they even let us take the vehicle home for an overnight test drive with a promise to return around noon the following day. When we returned, we waited for at least 1.5 hours (we had a bad feeling since the paperwork had not already been completed before we got there) before we were told that the deal could not be done without putting down a substantial amount of money - based on the preapproval we were given. Keep in mind, they already knew exactly what our preapproval was - it was more or less an issue of making the numbers work to fit with us putting down the amount we had agreed upon (based on our negative equity - which we fully explained the day before). The finance manager proceeded to lecture us on how we should make better financial decisions, etc., which I though was pretty rude. Needless to say, we left without the car that day. The next day, I received an email from our credit monitoring service saying that my application had been pushed to 10 different banks - despite me telling them specifically that we had already secured financing (and the sales rep told me that only a soft inquiry would be pulled on our credit). To top it all off, I called the finance manager immediately and left him a voicemail message. This was 4 days ago and he has yet to call me back. Don't believe ANYTHING the reps at this Auffenberg store tell you. You can't trust them as far as you can throw them. More