Auffenberg Ford North, Inc.

I have bought many new vehicles but this was the first from this dealer. I must say I was treated with great respect and not pressured in the least. They were more than willing to answer my questions let from this dealer. I must say I was treated with great respect and not pressured in the least. They were more than willing to answer my questions let me decide on what I wanted instead of what they wanted to sell. Bob Mitchell was a breath of fresh air in a sometimes pressure filled environment. Thank you all for a job well done and I will recommend you to family and friends. Bob Morgan Edwardsville, Illinois Jan. 25, 2011 More

My salesmen Bobby Mitchell is on top of his game, and is highly energetic about his craft of selling vechiles. Not overly pushy like some salesmen when it comes to buying a truck, which was a huge plus for highly energetic about his craft of selling vechiles. Not overly pushy like some salesmen when it comes to buying a truck, which was a huge plus for me. When making a purchase of a vechicle the last thing you want is some guy pushing you into a truck that you dont want, considering that you will be making the monthly payments over the next couple of years, not him. More

Initially I contacted you by the internet. After reviewing my information, leaving voice mails, and not returning my calls, was told by the internet manager they really couldn't help me. Drove by lo reviewing my information, leaving voice mails, and not returning my calls, was told by the internet manager they really couldn't help me. Drove by lot to look at inventory, met Ray, said he could help me. Very nice. Looked at trade said we could make a deal and I test drove several SUV's, then picked out a Mercury Mountaineer. Good price, solid buy. Signed a paper that said "Yes, I would by the truck if my payment wasn't over $339." Heck, yeah, I thought and felt good about it. I can afford that after getting back on my feet. My trade was paid for. After several days of getting documents together for the finance company, I was told to come in and sign. Ray gave me no indication anything had changed and said the terms were the same. Imagine my surprise when I went to sign the docs and my payment was for 4 years at @$459. Nice. Really? I asked where my trade was before we went over, because I had some other items in it; Ray didn't know. Finance manager says it's the best deal he can give me. Shocker. Oh, and I will get $50 to refer any of my friends or clients to you if they buy a vehicle. Are you serious?! I feel like an xxx and a sucker for even signing, but I needed the truck. Happy to tell anyone the $12,995 price for SUV's, but don't you DARE go without prior financing or pay cash. Better yet, try a different dealer; don't get suckered like me. You could have told me before coming into to sign. Honesty is the best policy. You got my deal, but I'll make sure no one I know goes for a buy. You'd be surprised how many I know and what I do. More

We looked at inventories online beforehand. This local dealership had a larger selection of the models we were considering. We walked into the showroom after looking at the cars on the lot and was greeted dealership had a larger selection of the models we were considering. We walked into the showroom after looking at the cars on the lot and was greeted by Bobby. This was a frigid cold Saturday. We told him which car we were interested in and he brought it into the shop where it was warmer. He explained the features, we did a test drive and then we sat down to discuss a sale. Bobby was very friendly and we never felt pressured by him. After almost 4.5 hours we were a little tired when we finally sat down with the finance manager, Anthony. I would not say that it was an unpleasant experience but in retrospect I think it would have made a better impression if he had talked slower and had we felt like we were not pressed for time. We were presented with options and the monthly payment associated with it except there was no presentation of what the monthly payment would be if none of the options were included. The dollar amounts of these options were not disclosed until the documents were drawn up based on our indication of what we wanted. Shame on us for not asking what it would cost for these options beforehand but we were to the point that we wanted to get it done. Overall we would go back to this dealer but maybe make sure we had clearer heads when we signed the financing documents. More

Very friendly staff. Shaun was great to work with. No pressure at all. He made sure I was satisfied with the vehicle I purchased and gave me offered any options that I wanted in the vehicle. I felt welco pressure at all. He made sure I was satisfied with the vehicle I purchased and gave me offered any options that I wanted in the vehicle. I felt welcome as soon as I walked in the door. Great people. More

I had been looking for an F-150 to replace a 2002 SUV that I'd put over 140K miles on. I'd visited a few dealerships previously and was watching the internet as well. I saw the F-150 listed on the Auff that I'd put over 140K miles on. I'd visited a few dealerships previously and was watching the internet as well. I saw the F-150 listed on the Auffenberg web site and the price and features looked good so I stopped by. I looked around a few minutes before Vicki came over and introduced herself. I told her I was still looking around and she said to let her know if I needed help. I found the truck that was listed on the internet and after looking it over, I decided I was still interested and asked Vicki if she could get the keys. After looking over the inside of the truck, I took a test drive and decided the truck was what I was looking for. Vicki took me inside and I filled out the financing paperwork. I got a good interest rate and a reasonable trade in amount for my 2002 SUV. I'm now the owner of a 2008 F-150 King Ranch. I'm very pleased with the truck. I had an unexpected trip come up so I ended up driving the truck from IL to Atlanta and back. Very nice ride. Overall great experience at the dealership. Vicki was very helpful and got answers to any questions I had. This is how a car buying experience should be. Thanks. Jim Wagner More

My first trip to this dealer was to compare models, features, color etc.I was meet by Roger Simkins, he was helpful and friendly. He did not push me to buy anything, just offered assistance if I needed features, color etc.I was meet by Roger Simkins, he was helpful and friendly. He did not push me to buy anything, just offered assistance if I needed any. The dealership was well stocked and clean. I ended up buying and was very satisfied with the price. Kenneth More

Paul was very helpful in the selection of the vehicle. He worked hard all day to find the particular color and style. He was truthful and did not try to pressure the sale. While buying a new car is somewhat worked hard all day to find the particular color and style. He was truthful and did not try to pressure the sale. While buying a new car is somewhat different than a used car, nevertheless, he came as close to perfect as it is going to get. We have had numerous compliments on the car at random locations, from gas stations, shopping parking lots and even one person that walked across a busy highway just to see the car and ask questions. This car is a powerhouse, I just love everything about it. If I were asked to change one thing, I really don't know what it would be. I am 64 years old and have traded cars and trucks all my life. I work on my own vehicle when I can and travel a lot. This is the best car I've owned yet and that is to say it is better than the Lincoln Continental that was a great car, this Taurus is just a step better. More

Great Experience! I felt so comfortable with my salesman Ben Toon. He listened to what I wanted and took the time to find the vehicle I was looking for. The finance manager Anthony Brinker and Manager Ron Ben Toon. He listened to what I wanted and took the time to find the vehicle I was looking for. The finance manager Anthony Brinker and Manager Ron Cannon were also very helpful in making my purchase. I recommend my salesman Ben Toon to all of my family, friends and coworkers. More

Buying a car at Auffenberg is easy and painless. Ben Toon was our sales rep. Ben is very friendly and knowledgeable about all types of cars. He would come in early or stay late just to help us. After the sal was our sales rep. Ben is very friendly and knowledgeable about all types of cars. He would come in early or stay late just to help us. After the sale Ben made sure he helped us understand or car inside and out. He still to this day is calling to check in on us. All the employees at Auffenberg helped us in any way. We love our car and will be back soon. Thanks again to Ben,Aaron, and the rest of there team. Bob & Amanda More