Auffenberg Ford North, Inc.

Mark Chapman was extremely helpful in finding a car I wanted to purchase. He went beyond what I would expect most salesman to do. A + to him and the great service the dealership provided!!!!! Couldn't be wanted to purchase. He went beyond what I would expect most salesman to do. A + to him and the great service the dealership provided!!!!! Couldn't be any happier!!! I gave this review for Mark and Auffenburg because the service was exceptional, never I have I witnessed a sales consultant go out of his way for the customer. More

I have purchased 3 Ford Focus automobiles from Auffenberg since 2000. I owned a 2012 Ford Focus as my last purchase. I have just traded the 2012 for my 4th Ford Focus. Issues with the 2012 new transmissi since 2000. I owned a 2012 Ford Focus as my last purchase. I have just traded the 2012 for my 4th Ford Focus. Issues with the 2012 new transmission, clutch issues to be exact, caused me great concern. I took the vehicle in for service to see if there was something that could have been about the issue. The service department department explained that the vehicle transmission combined standard with automatic to increase gas mileage. This is did! 40 mpg on a trip to Virginia. However, while in the mountains, the car was really a concern for me with the grinding and difficulty on the steep hills. I returned to the dealership for the regular service and decided to see what could be done to get me the same car but with an updated clutch/transmission. Ms. Vicki was extremely helpful in doing so. I have my beloved Ford Focus with the newer clutch, etc. It is the same as my originial 2012 but with a few extras. She had asked what I would have wanted on my car I did not get with the 2012. I said the more reliable clutch and a moonroof. I got both and hope this clutch is going to carry me through until I purchase my next Ford Focus in a few years. Dustin, who helped me with the original 2012 purchase, and Anthony, financial person, were both extremely helpful as well getting me into a loan comparable to the original with less interest and with a local financial agency. I am extremely pleased with Auffenberg North and will continue to purchase my Fords from them. Thinking of a hybrid truck next time around! Lori A. McAllister More

Jeff was amazing! When I drove up and he walked up to me, I told him what I was looking for and the situation I was in and everything else that was going on. He was upfront with me from the start about the s I told him what I was looking for and the situation I was in and everything else that was going on. He was upfront with me from the start about the situation I was in and did everything he could to get me out of it. One of the best salesmen I've ever worked with and I hope I can work with him again one day when I need a new truck. More

We thought Vicki Robison was extremely good in many areas: She knew the Ford Escape features for the one we wanted. She had one brought in from another Ford Dealer in Missouri. She got us in touch with areas: She knew the Ford Escape features for the one we wanted. She had one brought in from another Ford Dealer in Missouri. She got us in touch with the finance person who gave us a terrific deal: no interest for 60 months. She also helped us get a dent fixed on the car. It had happened prior to our acceptance of the car. We really couldn't be happier with her enthusiasm, her prompt attention to detail, her great people skills, and her overall help that she gave us in buying this new 2013 Escape. We will definitely ask for her the next time we are in the market for a Ford. Auffenberg Ford North has a real gem of a salesperson in Vicki Robison! Thomas and Zeitha Mitchell More

Excellent service and very friendly. Knowledgable about vehicle. Expalined everything and helpful. Great sales person. Really cared about what she was selling. Helpful with setting up oil changes and made vehicle. Expalined everything and helpful. Great sales person. Really cared about what she was selling. Helpful with setting up oil changes and made sure we were happy with purchase. More

Vicki Robinson took very good care of me, She was polite and and she answered all my questions and helped me acquire my loan. She went out of her way to help. and and she answered all my questions and helped me acquire my loan. She went out of her way to help. More

I WAS SO SURPRISE & AMAZED AT HOW VICKI ROBISON WORKED THINGS OUT FOR ME! She was so professional & never made me feel pressured to do anything. She went above & beyond to help me find a car. She s WORKED THINGS OUT FOR ME! She was so professional & never made me feel pressured to do anything. She went above & beyond to help me find a car. She showed me so really good cars that I like & thought about purchasing. Then the most unbelievable thing happened. SHE FOUND ME AN AMAZING CAR WITH EXTREMELY LOW MILES ON IT!!!! You have no idea how happy & excited I was! I went up there that day, saw the car, & feel in love. I couldn't get my things out of my old car into my new car fast enough. Vicki Even helped me move my things. I enjoyed every moment of the experience. Thank you, Vicki Robison More

Vicki willingly answered all my wife's questions regarding the Sync MyFord screen, set up our cell phone to the car's computer system, made us aware of classes to further understand the Sync MyFord regarding the Sync MyFord screen, set up our cell phone to the car's computer system, made us aware of classes to further understand the Sync MyFord system that Auffenberg offers twice a month (which we will be taking advantage of this class), and showed us the various improvements to the 2014 Escape versus the 2010 one that we already owned. She even offered for us drive it home to see if the rear lift to the SUV would clear our raised garage door opening, as well as whether it would fit alongside our Ford Ranger 4x4...we did do this that day....this helped to seal the deal for us! Customer Service at its BEST! Vick's friendliness, professional attitude, and knowledge of Ford products are why we are repeat customers with Auffenberg Ford North. As you can see, we highly recommend Vicki and Auffenberg Ford North. More

Horrible experience Sold car from under us due to Horrible experience Sold car from under us due to mistakes on their part. We were greeted at the door by Paul who was very rude. He then pushed us to Horrible experience Sold car from under us due to mistakes on their part. We were greeted at the door by Paul who was very rude. He then pushed us to Robert who we made a deal with for a Dodge Dakota, he had us sit with him for 3 hours only to let us know the financing could not be taken care of that night. Came to dealership preapproved with a bank they use and told us not to go to our bank before we came because they would get it taken care of. After 3 hours of waiting, they had us go to bank the next morning and wanted an email or fax of the preapproval letter and then would hold vehicle. After dealing with the bank, I tried contacting Robert before we drove up there and left multiple messages on his voicemail and then proceeded to call the operator to get in contact with him. The operator could not reach him and told us all of the salesman we're "too busy out on the lot" and she would have someone call asap to let us know the truck was still on the lot before we made an hour drive. No call, we get there and at least 8 salesman were sitting on the bench smoking a cigarette. I look over and see Robert walking up, as soon as he realized it was us getting out of the car, he turned around and walked away. We walked in the door and had Paul in our face showing us a new truck, pushing us to look at it. Tried calling after we walked out to speak to Robert when he very immaturely would pick up the phone and hang up immediately. Asked to speak to a manager 3 hours ago and they said he would call back in just a minute..still waiting for that call. Most unprofessional dealership I have ever had the displeasure of working with. More

Jeff, really understood me and my wife's needs. We came in to look at a used f150 and found it was too much for us financially. He brought a list of used vehicles in our price range and we scheduled came in to look at a used f150 and found it was too much for us financially. He brought a list of used vehicles in our price range and we scheduled to come back and test drive a ford escape. Before coming to the appointment, he called me and said that there was a Dodge Durango that was just traded in that he thought would fit our needs and then some, in our price range. I came in and we test drove it to my wife's work for her to see, since another buyer was scheduled to come in and see it later that day. My wife loved it, he bought us lunch to discuss the vehicle. We dropped her off with her blessing and drove back to the dealership to start the paperwork. 2 hours later, i drove off the lot with a vehicle i really liked. He was very down to earth and did not B.S. me or my wife at all. He was very friendly and forward. He worked his butt off to get me a decent trade in value on my 2001 Toyota Rav4, and really made my first car purchase through a dealer easy and understandable. I thoroughly recommend coming to Auffenberg Ford North and asking for Jeff. He will take care of you, as he did my wife and I. Thanks for all your hard work Jeff. More