Auffenberg Ford North, Inc.

"Never Feel Pressured" I recently had a great truck buying experience. My (sales associate) Robert Stevenson was amazing he helped me pick out a great truck. He is very know I recently had a great truck buying experience. My (sales associate) Robert Stevenson was amazing he helped me pick out a great truck. He is very knowledgeable and works very hard to get you the best deal possible. Trust me you can't go wrong with Robert as your sales associate. I will never buy another vehicle from anyone else. Great dealership Auffenberg Ford North. More

The salesman made this experience pleasent I spoke with Ben Toon about the possibility of purchasing a used Ford Fusion ... Ben went out of his way to help me understand why the Ford Fusion has I spoke with Ben Toon about the possibility of purchasing a used Ford Fusion ... Ben went out of his way to help me understand why the Ford Fusion has been such an outstanding vehicle for people just like myself. While I won't be purchasing until the spring of 2015, it is going to be a pleasure buying from Ben. He has stayed in touch and been very responsible to let me know whenever a pre-owned Fusion is available on any of Auffenberg's lots. Now that's a real professional salesman who sincerely wants to help today and tomorrow! More

Bait & Switch With Online Listings This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the veh This place is a joke, it isn't even worth a one star review. They are pulling a classic bait and switch on customers. We found a listing for the vehicle we wanted online, called a salesman about it and even got pre-approved for the financing for that vehicle. When we went to make sure we wanted it and purchase it the next day (after driving an hour and a half there), the salesman tried showing us other vehicles and claimed that the one we found online wasn't there. We showed them the stock number and they "tried" to locate it and then said "I guess it must have sold last night" even though they could find no record of it and they acted like the vehicle had never existed. Even though we went through all prior approval steps just the night before for THAT vehicle. They also tried claiming it wasn't on their website and while they had removed it from the search listings, the page itself was still active and easily found using Google. More

my review Vicki Robison was an excellent saleswoman. She was patient with us and helped us find a vehicle that was right for us. Would recommend her. Vicki Robison was an excellent saleswoman. She was patient with us and helped us find a vehicle that was right for us. Would recommend her. More

Long drive home my overall experience was great although it took a little bit of back and forth to get me in the position where I wanted to be you know I almost walke my overall experience was great although it took a little bit of back and forth to get me in the position where I wanted to be you know I almost walked away from the deal but that darn truck and everything I was looking for on it plus the management team took such good care of me as well as my salesman it was a good time but I had a long drive home to Arkansas I will do business there again. More

Worst car buying experience of my life We had an appointment to look at a used Ranger and when we got there (a 50 mile drive) they told us the cat was already sold. After we got home the de We had an appointment to look at a used Ranger and when we got there (a 50 mile drive) they told us the cat was already sold. After we got home the dealership called and said the previous deal fell through, are we still interested. We went back and after driving the truck decided to buy it. They offered a low ball offer on my trade in and didn't want to deal at all on their "internet special" price. I mentioned the $500 off discount coupon that was on the website and was told that that didn't apply to the "internet specials" either. We finally came to an agreement and when I asked about getting the two items that I found on the test drive that needed correction (which the salesperson said would be no problem to have fixed) I was told that due to the low margin they were making they wouldn't fix them! After more discussion they told me they would check out the window problem and if it was only a cleaning and lubing of the tracks they would fix it but, if it was anything else I would have to pay. I would not recommend Auffenberg to my worst enemy! More

A Very Pleasant Experience My husband and I are retired people and were looking for a convertible. We searched the internet and found one we were interested in at Auffenberg. A My husband and I are retired people and were looking for a convertible. We searched the internet and found one we were interested in at Auffenberg. Also, a previous customer had recommended a salesman named Brandon Blue so with information in hand, we headed out. We can truly say, we were treated with kindness, patience and respect. Our offer was accepted and we drove away with a full tank of gas! Kudos also to another fine gentleman, Randall Momphard. More

First time vehicle buyer I was super nervous about buy my first car at 24 years old I never thought I would own the car I've wanted since I was 16. I was looking at used cars I was super nervous about buy my first car at 24 years old I never thought I would own the car I've wanted since I was 16. I was looking at used cars at first and after talking with Ben Toon, a new car would be a better value and still in budget! I thought it was to good to be true but now a year later I am still in love with my 2013 Ford Fusion and when the time comes to upgrade to a family sized vehicle I will go back to get help from Ben. He went over and beyond finding the perfect Ford Fusion with exceeding my expectations, I wouldn't have changed anything about my first time car buying experience. I will forever recommend people to call Ben Toon for all of their car buying needs! More

Great experience with the help of Ben Toon (sales associate) We had a wonderful experience buying our first family vehicle. We had several questions for Ben Toon, that he answered with ease and patience. He made We had a wonderful experience buying our first family vehicle. We had several questions for Ben Toon, that he answered with ease and patience. He made the buying process stress free with his knowledge of vehicles. He was able to listen to all of our needs and wants and guide us in the right direction. We have been extremely happy with our Nissan Murano and would highly recommend Ben Toon to help anyone. More

Wonderful Experience This was the second time we have come to Auffenberg Ford for our new car and it won't be the last. Dustin made sure he answered all of our questions a This was the second time we have come to Auffenberg Ford for our new car and it won't be the last. Dustin made sure he answered all of our questions and helped us find the right options to fit what we were looking for. The best part is the service after the sale has been just as great. We have already recommended Auffenberg to several of our friends. More