Auffenberg Ford North, Inc.

Great experience all around everyone was very professional and courteous best experience I’ve had in awhile professional and courteous best experience I’ve had in awhile More

We should have looked at these reviews prior to going to here. I would give them negative five stars if I could. We were completely taken advantage of. My husband and I were there to purchase our first fami here. I would give them negative five stars if I could. We were completely taken advantage of. My husband and I were there to purchase our first family car as we were expecting a little one. So excited that we found a Ford 2020 Explorer ST with everything we needed and we were told that it had all new tires and it was in great condition. (a conversation that apparently never happened according to them) After a long session at the dealership going through all the paperwork work and being told the car was getting all cleaned up and ready for us we left the dealership with what we thought was an amazing purchase after 5 hours there. Little did we know that the "maintenance check" that they performed did not catch a very serious and obvious issue with driver side tire and the frame. After only a month of driving on these supposedly new tires, the drivers side tire kept losing air. At the this point in time my husband and I are remodeling a home and are dealing with a lot on our plate to prepare for our little one's arrival. We assumed there was just a leak or something with the tire and put off calling until we realized later on that the tire leaking air was a much larger issue. We called the dealership many times to discuss the issues and kept getting transferred and then sent to voicemail. We were not able to get a hold of anyone. We needed an oil change as well so I schedule this to be serviced and they examined the vehicle during this time as well. They reported the tire had a band showing!! These "new tires" had a band showing! They said that since the warranty time period had expired they weren't able to do anything about it except pay a portion of these very expensive tires. And the only reason we weren't able to get tires sooner and under warranty was because no one would return our calls or talk to us about our issues. They were very available when we're buying the car! But when there's issues they are no where to be found (leading us to believe they knew of these issues when we bought the car). On top of this I was driving on the highway with my son in the car and the tire blew leaving us stranded in a bad part of Saint Louis all due to being sold a car that was not in good condition even though we were told it was. (See pictures of tire below) The band showing was just the beginning of the issue. This car had a reported accident that we were aware of but on the Carfax report it was noted that it had been maintenanced leaving us to believe it was fixed and good to go. NOPE! The car has a twisted frame due to the accident which caused our tire issues. HOW WAS THIS NOT CAUGHT BY MAINTENANCE!!! We are absolutely blown away that the maintenance department did not catch this very obvious issue. We were only made aware after going Dobbs to replace the tire and get it aligned and they were unable to do so due to the frame. Today my husband went to the dealership to confront this issue and asked repeatedly to speak with the general manager and was denied. He spoke to the Sales Manager who was no help and talked in circles with the conclusion that they weren't going to do anything. Now we are debating going further into this issue with outside sources because we should not have to pay over a thousand dollars for these repairs when we were told the car was in great shape and good working condition. Overall extremely frustrating and we are never going back to purchase another vehicle. Still trying to figure out what our next steps are because we cannot keep driving the vehicle as it stands now. The dealership should be responsible for this and they couldn't care less based on what they haven't done to help us. DO NOT GO HERE. More

Low score because of poor communication on the part of the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. the service dept. we were very concerned because we proudly purchased a 2023 vehicle and did not expect difficulties such as we did. More

Been a loyal customer since 2003, have bought 5 vehicles from them and have had great service since then also…… from them and have had great service since then also…… More

The process from making the appointment , working with the service advisor. Worked well. The works service met my needs the service advisor. Worked well. The works service met my needs More

Service was great! Staff was very friendly and helpful! I would recommend to all my family and friends. Staff was very friendly and helpful! I would recommend to all my family and friends. More

The actual work service wise, I've never had an issue. However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be rig However, my last visit, I walked in and there were at least 4 technicians sitting at their desk. Not one acknowledged me or told me they would be right with me. They just had me standing there for at least 2 minutes. I bought it to the technicians attention that "Finally" said can I help you. I would like to say my race had nothing to do with them being rude but if I was a little white woman walking in, my experience would've been different. However, I will say that they should be aware that ppl don't have to spend their money with you, they have options and you treat ppl with dignity and respect. Same way as you want to be treated. Being in service doesn't give you a pass to be a xxxxxxx. More

xxxx poor service. I have had numerous problems with my vehicle after picking it up to be serviced. I am never bringing my vehicle back to this dealership again and I w I have had numerous problems with my vehicle after picking it up to be serviced. I am never bringing my vehicle back to this dealership again and I will never purchase another vehicle from Auffenberg again due to my experience with my vehicle. I am just outright disappointed and frustrated with my last visit. To have the audacity to charge me for a diagnostic fee after what I’ve been through. Let me shed some light with my visit’s: Visit number one- I spent over $3000.00 and to get it back and have TPS sensor light come on, oh and an airbag light as well whenever I have a passenger in the front passenger seat. No problem the dealership will fix it. I just take it back despite the inconvenience it takes to do so. Why do I say inconvenience? “ If I had a loaner to give you, I would”. “ loaners are few and far between nowadays”. I take my vehicle anyway. Oh those rims are not factory rims and the sensors are not factory sensors. Wait what are you telling me after Auffenberg Ford just put new tires on my truck. After some back and forth I broke down and purchased 4 new sensors because it wasn’t worth the hassle and allowed Auffenberg Ford swap them out. Airbag light was due to a faulty sensor in the seat. Second trip- because the part needed to be ordered. Well guess what? Airbag light still comes on and now I have a tire leaking air. The mechanic who installed the new TPS sensors forgot to tighten up one and the airbag indicator should be fixed because it needed to be reset. Third trip- oil change, no problem. I’m driving it afterward and some of my undercarriage is hanging down. The mechanic left the bolts inside my vehicle and forgot to put them back where they belonged. That gets replaced, no big deal. Fourth trip- oil change and brakes. I go to pick it up and there is two bolts on my running board. I walk back in and coincidentally the mechanic is there and said those can be thrown away. I replaced them with new bolts. No big deal. I’m driving my vehicle and I hear this clanking sound. I get out and investigate it. The center hub cover on two of my rims are partially on with one bolt. I return and the bolts are no where to be found. I get the “I’ll have to order two new bolts”. No problem, oh since I have to bring my vehicle back again can you look into the airbag light again. “Sure, no problem”. Fifth trip- I need you to sign for a 100.00 diagnostic fee. No problem because I did not anticipate being charged due to the ongoing issue I have had with the airbag indicator on my dash. Truck is done, sweet!!! I go to pick it up and I am told that the service manager was adamant with charging me for the diagnostic fee because it’s been over a year. What??? And the light is coming on with some kind of interference with the non-factory radio I have. So it’s a me problem even though I purchased the truck from Auffenberg Ford with the non-factory radio already installed? Yup!! It took a lot for me to not come unglued because it’s not the serviceman’s fault. Actually every serviceman I have dealt with has been courteous and understanding. But the audacity to be adamantly charged for the diagnostic fee and still not having center cap on one of my rims due to not ordering the bolts. That’s it!!! I am not taking my vehicle back to any Auffenberg dealership anymore. No more customer service from me. I feel with how many times I have been inconveniently compromised by pure poor craftsmanship, someone would acknowledge it and provide some sort of incentive. Nope!!! Sure in the heck will take your money quickly and over priced by other mechanic shops around with people that care about vehicles and their customers. You would think taking your car to a dealership, you would get top notch service and well experienced mechanics that care about putting the last bolt in that they removed. Nope not with Auffenberg Ford. More

Love the valet service! Very convenient Very friendly couriers! Will definitely use again in the future. Very convenient Very friendly couriers! Will definitely use again in the future. More

Very pleased with the service performed. Hunter was very communicative throughout the process. Also want to call out Mark. He checked me out. When I went the pay the bill, the alignment char Hunter was very communicative throughout the process. Also want to call out Mark. He checked me out. When I went the pay the bill, the alignment charge exceeded what I saw on the website when I made the appointment. I showed Mark the price on the website, which was apparently lower that it should have been. Mark talked to his manager and I paid the lower price. I appreciate your commitment to service! More