Auffenberg Ford North, Inc.

Please don't waste your time going here!!! I bought a jeep from them November of 2014. By February of 2015 it was already in the shop. The spark plugs had never been changed. Eventually the veh I bought a jeep from them November of 2014. By February of 2015 it was already in the shop. The spark plugs had never been changed. Eventually the vehicle started to idle weird whenever I started it, warm or cold. We changed the spark plugs. Now it's March of 2015 and the engine has a freaking tick and knock. Had to have it towed to my local jeep dealer to be looked at. Thank god I bought a warrenty when I bought the jeep. I'm 30 weeks pregnant dealing with a crap vehicle they sold me. The car I traded in I owned her 3 years, kept regular maintenance, and had NO problems with it! Will never go there again and will never recommend them to anyone! More

They Lost Me As a Customer Here's the email I just sent them: I wanted to write a brief email to let you know why I won't be buying any more vehicles at Auffenberg and why I Here's the email I just sent them: I wanted to write a brief email to let you know why I won't be buying any more vehicles at Auffenberg and why I won't use your company's repair services. When I purchased a 2008 Ford Focus from your company, I was very satisfied. Your salesperson did an excellent job. However, every interaction since then has been frustrating. I've organized it into the points below. 1. Buying the car took about four hours of my time from the moment I decided to make the purchase. At one point, I'm pretty sure the underwriter forgot that I was waiting. He also kept pushing your oil change service, and I kept declining -- eventually he threw it in for free. Maybe he gets some sort of commission from that service? Anyways, I did insist on a warranty as a condition of sale; I'll take my share of the blame for not reading the fine print on the policy (more on that in a minute). 2. In August of last year, I noticed a creaking sound from the front of the car. I made an appointment at Auffenberg Ford O'Fallon -- it took them two weeks to get me in, which seemed excessive. The issue was front sway bar bushings, which was a covered service. The repair took more than two weeks, if memory serves -- it might have been "just" two weeks, but that's a ridiculous amount of time. When I got my car back, it wouldn't start initially, apparently from the battery draining. I should also note that I wasn't contacted with updates, which would have made the situation better. Eventually, you guys even rented me a car for two days, which was nice, but it doesn't explain why a relatively simple repair took that much time. The invoice also seemed high, but I paid it without reading through the itemization (it was probably on point, but if I can find it, I'll have to check through it after what happened today). 3. Recently, the noise came back. Today, I took the car to Auffenberg Ford Belleville and got some bad news -- the issue is front sway bar links, which aren't covered under my warranty. Again, it's on me for not reading the warranty thoroughly, but the $130 diagnostic fee seems excessive. They wanted somewhere around $350 for the work. That's a very high price for that repair (then again, you're a dealership, so whatever), and I asked for the car back. When I went to pick it up, there was a $10 "miscellaneous" charge on the invoice -- I asked about it and they quickly took it off. It seemed sketchy, to say the least. That was the final straw for me; I've lost all confidence in your company's services. Any one of these issues on its own would not be enough to drive me to write an email like this, but I've felt like a sucker after every interaction I've had with your service department. I've actually never written a letter like this, to be honest. In the future, I'd advise better communication with your customers. Good communication and a little quality control would have prevented every issue here and I'd still be a satisfied customer. I'll be posting about this experience online and looking for a new dealer for my next vehicle. Thank you for taking the time to read this. More

Ford Explorer - Great Buying Experience! Erik Schroen was very helpful in the purchase our Ford Explorer. He provided great detail about the vehicle. Erik allowed my wife and i to take our Erik Schroen was very helpful in the purchase our Ford Explorer. He provided great detail about the vehicle. Erik allowed my wife and i to take our time in making a decision to purchase. We appreciate the customer service that Erik provided. He was down to earth with us and did not rush us into making a decision. Overall I would rate my experience good. Thanks you Erik Schroen for your assistance! Jeremy and Melissa More

Chevy Avalanche Robert Stevenson was very helpful in the purchase of my truck. We had some issues on the drive home and we bought it as is. They let me bring it in an Robert Stevenson was very helpful in the purchase of my truck. We had some issues on the drive home and we bought it as is. They let me bring it in and fixed all the issues with no hassle. The truck was a little dirty, the brakes felt weird and the check engine light was on during the test drive. I asked to have these issues fixed. On the drive home one of the brakes were sticking and the check engine light came back on. They were repairing the mirror and forgot to reattach the passenger side door handles. All issues were fixed and I am very happy with my purchase. Overall I would rate my experience good. Thanks you Robert Stevenson for your assistance! More

"Best Service and Great Deals!" My husband and I had such great service with Jeff Gustafson with buying a truck last year, we decided to come back and buy a vehicle for myself. Jeff My husband and I had such great service with Jeff Gustafson with buying a truck last year, we decided to come back and buy a vehicle for myself. Jeff really made the whole experience as easy as possible. You tell him what you are looking for and he will find you the best deals. I will be recommending him to everyone I know! The entire staff was friendly and overall fantastic. We will definitely be coming back again in the future! More

Best Customer Service! My boyfriend and I were purchasing our 1st car together and we had a very complicated set up that we needed. With the incredible help of our dealer, My boyfriend and I were purchasing our 1st car together and we had a very complicated set up that we needed. With the incredible help of our dealer, Robert Stevenson, over a long but incredibly pleasant negotiation we got the car we wanted. I definitely plan to come to this dealership and work with Robert once again when we eventually buy a 2nd car. More

LOVE MY ECLIPSE THANK YOU TO ROBERT STEVENSON. YOU WERE AMAZING. YOUR PATIENCE WITH GETTING THIS FINALIZED WAS AWESOME. I WAS TREATED WITH RESPECT AND FELT THAT EVE THANK YOU TO ROBERT STEVENSON. YOU WERE AMAZING. YOUR PATIENCE WITH GETTING THIS FINALIZED WAS AWESOME. I WAS TREATED WITH RESPECT AND FELT THAT EVERYONE WAS GOING TO GREAT LENGTHS TO MAKE ME HAPPY. I AM EXTREMELY HAPPY WITH MY CAR AND HAVE BEEN TELLING EVERYONE AT WORK TO MAKE SURE THEY COME SEE YOU WHEN THEY ARE READY TO GET A CAR. More

Love my pre owned taurus Everything from beginning to end was amazing. It was the easiest and fastest cat purchase. They satisfied all my needs when it came to find a vehicle. Everything from beginning to end was amazing. It was the easiest and fastest cat purchase. They satisfied all my needs when it came to find a vehicle. I will recommend them to anyone. More

Patience without pressure I am incredibly indecisive and when we went to trade in our vehicle our salesman Rob was awesome. He took us all over the Auffenberg lots to look at I am incredibly indecisive and when we went to trade in our vehicle our salesman Rob was awesome. He took us all over the Auffenberg lots to look at and test drive all of the cars we liked. Then he checked reviews and comparisons for the finalists, including one from another dealership, to insure we got what would be best for our family. All with patience and understanding even when I almost changed my mind on which vehicle right before we signed the papers. More

Low Ball your trade! We found a vehicle for a good price on the internet, and had no problems with the purchase price of the vehicle. But when it came time for the trade i We found a vehicle for a good price on the internet, and had no problems with the purchase price of the vehicle. But when it came time for the trade in value, they will offer you nothing for your car. Their "fair market" price for your car is insulting. I am confident of this because 2 other dealerships starting offers were $2500.00 more than Auffenbergs. Needless to say we went right down the road and traded for basically the same car, with a much better offer on our trade. More