Auffenberg Ford North, Inc.

Broke door handle at their premise wanted to charge us $350 Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from Took car to get airbag replaced. I took car there and was able to open my car door when i got there. When I picked up car I could not open car from inside of car. I called them and they told me to bring it up to them. So I did. They told me they did not do it AFTER I brought it up to them. They wanted me to pay them $350 to fix it. They wear arrogant and rude. I wish i would have read the other reviews before I took it to them. I can not believe they are still in business. More

Awful does not even describe them.. Do NOT...I repeat DO NOT, try to buy a car from Auffenburg Ford O'fallon. We have been duked around for a week! A WEEK!!! First it took 3 days to hear Do NOT...I repeat DO NOT, try to buy a car from Auffenburg Ford O'fallon. We have been duked around for a week! A WEEK!!! First it took 3 days to hear back from financing to find out that they cannot sell us the car that they pushed financing for because its not safe, ok fine..we find a different car. Now we are hearing vaguely from our salesman who wouldn't tell us anything about our #s. We come up unannounced today and hear "great news, we dropped the price of the truck to $13,900 and your interest rate is ONLY 17.02% leaving your monthly payment $510! Isnt that great?!" Are you kidding me??? No. Show me the numbers of how you got that....not one of them would show us any real numbers! So, your telling me that you would rather NOT sell me a vehicle than to show me the numbers.. More

Flat out lied to me concerning Fords rental policy on recall I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffe I was sent a letter in June 2018 concerning a airbag recall on my 2006 Ford Fusion. So in September 2018 when I had not heard anything I went to Auffenberg Ford in O fallon Illinois to ask for an estimate of when parts might be available. I went to the parts department, ask the question, the man told me to wait a minute, he came back 60 seconds later and told me that they have not heard anything, they have no idea when parts will be available. I then went to the front desk of the service department and ask about a Rental car which my recall letter says I'm entitle to. They told me that Ford has already exhausted their rental cars they can give out, and its not possible to get a rental car. So I went home, called Fords service number at 1-800-392-3673. Within five minutes I was told that parts will be shipped to the dealership in October, and they gave me a case number for a rental vehicle. They said a rental vehicle is no problem. I would stay as far away from Auffenberg as possible. They keep a straight face while giving you no help at all, and then smile and tell you to have a nice day on your way out the door. More

WORST EXPERIENCE EVER! I have never had an experience worse than the experience I had at Auffenberg Ford in O'fallon Illinois. Angela Barker the Finance manager made a lot o I have never had an experience worse than the experience I had at Auffenberg Ford in O'fallon Illinois. Angela Barker the Finance manager made a lot of promises that she didn't keep. I purchased a used 2008 Ford F150. The windshield was cracked and I was promised at the time of my car deal my windshield to be replaced, when I took my truck to the dealership for them to replace it... they "tried" repairing it and made it worse and denied replacing it. That took a little over a month just for them to get me scheduled. Also I was told my personal property would be paid. When I went to the DMV everything got screwed up. I ended up having to pay my personal property and not only that, when Ford sent me the title they sent me the title for my old car I traded in. They also promised to replace the key to my bed cover on the truck. It dosen't lock so when storing anything it's a risk of being stolen. I do not recommend anybody to purchase a vehicle at this dealership. More

Disappointed I visited this dealership on May 13th, I was evaluating new car possibilities. I pulled into the Affenberg Ford in Ofallon parking lot when I was appr I visited this dealership on May 13th, I was evaluating new car possibilities. I pulled into the Affenberg Ford in Ofallon parking lot when I was approached by Andrew Hawkins a sales consultant, I relayed to him my intention of purchasing a new car (Fusion). We looked at a few that were on the lot until I requested to test drive one of the vehicles by myself. Andrew stated that was not possible because a few vehicles were stolen from the Chevy lot in the past but he stated he would consult the manager. The manager then came out repeated Andrew's statement and added that it was Affenberg’s policy not to allow test drive without a consultant, I then stated that I prefer to test drive without a consultant and offered my retired military ID, driver’s license, insurance card, and credit card the answer was still no and he stated again it was a company policy. I politely said thanks for your time but if that is your policy then that is your policy and I left. The following week my wife went into the dealership with the same request instead she stated “I have my license but not my insurance card” and her request to test drive alone was granted immediately. The reason I am telling my story is that I am black and my wife is not. The only color that you should matter to any dealership is green and this dealership overlooked that key concept. The consultants/managers need to be trained not to stereotype and if that is their policy then as a company they need to change that, not everyone that looks like me will do immoral things they should take the time to learn the difference. I then went to another dealership the “Chevy” made the same request and it was granted apparently they did not share the same policy, and I purchased a Malibu a few days later. More

Great purchase experience...even with a family! We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good b We purchased a 2017 Ford Fusion Hybrid to replace a 16yo 2000 Lincoln Towncar. Although my 4yo and 9yo boys cried and hugged/kissed the Lincoln good bye, my husband and I are thrilled with our purchase. The entire experience was smooth and seamless, from being greeted by Eric our salesman, finished up with the Assistant Manager TJ, and Shaun with Finance. Even salesman Dave and Allstate rep Kyle were awesome with our boys! Eric kept working to reach our right price. TJ helped set our door code, program all our electronics (sync phone and garage door opener), answered all our questions, and helped entertain our boys while we worked out all the paperwork with Shaun in finance. Shaun explained everything thoroughly and creatively worked out an affordable method for the extended warranty. All while salesman Dave popped popcorn for our boys and even gave them each a few quarters for being good while waiting. You won't be disappointed with the service you receive from Auffenburg Ford North! More

Won't stand behind sale, you're just a number here Sale went great, but that's all they care about. Once you're gone, you're a second class citizen. I'd brought up an issue with the MyKey I noticed wit Sale went great, but that's all they care about. Once you're gone, you're a second class citizen. I'd brought up an issue with the MyKey I noticed with the test drive, but 4 hours later, everyone forgot about it, including me. I left messages and called back the following Monday when they opened and got through to my salesman, Jerry Schaefer. He hadn't called me back, I had to call him. He said he'd look into it. 4 hours later, I called back for an update. Again, I had to call, no call from them. He said I could come in on Tuesday and have a new key made. This happened without a hitch, new key made, they covered the cost, just cost me 3 hours of my afternoon/ evening. Fast forward 5 days (so 8 days after I bought the truck) and it dies doing 70 down the highway. My family of 5 stuck on the highway, truck will not start. I had it towed to the local ford dealership to where I was (Cuba, MO) to be looked at. I called Jerry again, leaving a message. Do you think he called me back on Tuesday (Monday was Labor Day)? Nope, I had to call him. He said without them looking at it in their service center, he didn't think there was much he could do, but that he'd call me back. Never got a call, and I've left several messages. I've talked to his boss, he says because I didn't buy the warranty, they couldn't do anything. The kicker is what was wrong with the truck. The body control module was loose, unclasped, causing the truck to stop running and not start. You'd think that they would inspect their vehicles before they sell them. How could something so important be left as this was? I guess with auffenberg you have to buy the warranty to protect yourself from their negligence. I will never go back to this dealership. It's the worst post-sale service I've ever gotten. More

STAY AWAY!!! So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I cal So my daughter spilled milk in my car last Thursday. That morning I called numerous detail shops who weren't available at the time due to rain. I called Auffenberg Ford and although they said they couldn't get me in the same day (Thursday) the advised they could detail my car the next morning at 8am.I checked in with Louis and I asked if I could be dropped off by 8:30 because I had a appointment I couldn't miss. At the last minute they found a lady to drop me off. She was extremely nice and pleasant to drive with. I was only at my appointment for a hour so I called back and advised I was ready. The same nice lady picked me and we returned to the dealership. At that point I was advised that my car was still being cleaned. They did know how much longer it would take. The literally "detailed" my car for 4 and a half hours. When finished I had to hurry and pick my daughter up from school. At glance I could tell they DIDNT DETAIL MY CAR! I called for a 5 days (Wednesday) until finally a manager named Kevin called me back. He stated they did ,my car as a favor being as though i didn't pay for it. I advised him I did pay 55.00 and he said how we don't even do detailing here. He said they only cleaned NEW cars that they sell. He told me he would check with the Service manager and then he would get back to me. Well about 3 hours later I get a call from a guy named Tim Clark he said said he was a manager and he got a call from Kevin and he was checking in with me to see the problem. I explained everything to him he to advised they DO NOT DO DETAILS! He said the best he could do is take my car but it will cost 200.00 for a full detail. I explained i didn't need a full i just need a detail in the interior of my car. He then said well I don't know the price for that let me check and ill get back to you on MONDAY! I said why monday its only Wednesday. He then said oh i thought it was Friday ill get back with you tomorrow mornin. I agreed and we hung up. about 10 minutes later I got a call from another manager Brian. He stated the same 200.00 deal I also explained to him I don't need all of that he said he understood.He too advised they don't do detailing they only do something called Auto Butler which is a top coat for the outside of the car. I told him I was so frustrated with this whole ordeal he said he understood where I was coming from. He told me to bring the car back (Thursday) and he will get the inside cleaned as it is supposed to. I went back they cleaned the car for about 45 minutes. I got a call from Brian saying the car was ready. When I got in my car it was still fingerprints everywhere and trash on the floor. I immediately turned around to go get Brian. When he came I asked what is their definition of a detail because maybe I'm asking for the wrong thing. He said well the complete inside cleaned. When i opened the door he stared at everything and shook his head. He apologized and said i will have a talk with him and this is the reason why they don't offer detail services. he told me to bring it back tomorrow (today) and he would get it professionally cleaned. i agreed and i said all i need is my seats and carpets cleaned he explained he understood and said ill even have then do the outside for the inconvenience. no big deal about the outside but i appreciated the gesture. So i bring the car back today, I have the same appointment as last week so i needed a ride by 8:40. Brian came and explained they had a few other rides he needed to arrange and he would get back to me. I understood. I had to leave to make my appointment because it didn't look as if they would be done on time. no big deal again. I call Brian and try to explain that ill be back in a hour when i got his voicemail. He then calls me back about 15 minutes later and says his manage said they are done with my car they aren't doing nothing else with it. I asked him xxx he means he said it want him it was a manager by the name of Tim Clarke at ext 1510. I called and left a message and he called me back. He said he was over this situation he said he told me he was handling it but here it is Friday he never called me back yesterday. He stated they the 200.00 cleaning was the only thing he could do.b He then said if they only did the inside it will be 115.00 I told him that unacceptable. I already paid 55.00. He said well he didn't know what to tell me. I asked for a manager (general) he said he was it and this is all that is going to happen. So then I asked so basically you're just taking my money and I have no service... he replied with basically and chuckled. If you need of any service I would stay away from them they have horrible service More

Suc/crossover purchase Best dealership experience ever! They were very prompt on providing me service, and explained my option where I could easily pick what was best for me Best dealership experience ever! They were very prompt on providing me service, and explained my option where I could easily pick what was best for me. Love their no pressure tactics... They truly made buying a new car a very pleasurable experience!!! More

Very relaxing atmosphere, no pushy salesmen! Our salesman, Derek was very friendly & professional. All staff was friendly & made us feel at home. Finance manager Shaun Stinnett was very friendl Our salesman, Derek was very friendly & professional. All staff was friendly & made us feel at home. Finance manager Shaun Stinnett was very friendly & personable, they all made buying a.car from them easy. No one was pushy at all, which is nice , no pressure at all. Thank you ! I. Love my Ford Edge! Roy & Carol Pulley. More