Auffenberg Ford North, Inc.

Cody was very helpful with showing me the vehicle I had my eyes set on. He made the process of buying this truck very easy. I would definitely buy from them again. my eyes set on. He made the process of buying this truck very easy. I would definitely buy from them again. More

Mayssam is incredible, helped me find the car I was looking for. I was able to test drive and buy the vehicle I wanted all in the same day thanks to Mayssam. looking for. I was able to test drive and buy the vehicle I wanted all in the same day thanks to Mayssam. More

Last update: Emailed the GM so I got a call back from Vince. He waisted my time telling me he's sorry and "fixes his mistakes" but no offer to actually get the vehicle fixed. Took my mechanic less than Vince. He waisted my time telling me he's sorry and "fixes his mistakes" but no offer to actually get the vehicle fixed. Took my mechanic less than 30 minutes to diagnose the Flex needed freon and now I have ac, so the appointment to fix it was a crock and if a mechanic really looked at it, he needs fired. The only offer from Auffenberg was to return the vehicle and get the trade in value for my car. That's not acceptable considering I am a single parent and have a 60 mile commute daily for work. I cannot be without a car. Update 3: Got my car back and the ac is not fixed! But Vince sure did ask me to change this review. Now it's going to my mechanic so it will actually be fixed. Suprise, suprise, I emailed and called Vince and have not heard back. Update 2: today at noon was the apt to get the ac fixed. I had to reach out to confirm if it was done at 430 as I got no call. No shock that it took an hour to get return contact and be told the vehicle wasnt ready. Update, had to call my salesman back after over 6 hours and a pointless trip I was told the apt for it getting fixed is a week away. But he cant tell me where it's being worked on. I'm supposed to show up, hand over my keys and just believe they are going to have it fixed correctly?!? I'm supposed to drive with no ac for over a week in 95+ temps, which means to take my son anywhere I will have to rent or borrow a vehicle. No questions answered, no getting me a vehicle to drive for a week that has ac. This problem should have been fixed before the vehicle was put out for sale. A manager agreed to a rental after me arguing for one, but failed to mention I had to be in before 6 to get it. So I got the rental on Thursday, not the 7 seat vehicle the manager told me that I would get, but at least it has ac. It is filthy and almost on E. At this point I am not surprised at another false statement. After a previous horrible experience I saw the new management and decided to give Auffenberg another shot. Let the sales rep know I was very cautious and explained about last experience. Huge mistake!! Never again will I even consider Auffenberg and I will warn anyone I know car shopping to avoid them as well! Bought a car Saturday and verified it had been thoroughly checked in the shop prior to being put on the lot. Big fat lie! The air conditioning went out less than 48 hours later. I left a message Monday evening with the shop and didnt hear back. On Tuesday I called my salesman since the shop told me only he could get the ac fixed at no charge to me. He said to come in today and it will be fixed. He knew I was having to leave work, since I told him. Got to the dealership, he sat in it for 30 seconds and agreed it was out. Lie #2, now he needs to make an appointment for me to get it fixed. Best he can probably do is a week out. Been over an hour and still no appointment call or email. Guess I am paying for this myself since I cant have my son in a car with no air and temps this high. I guess he thought waisting my time today and costing me money was funny. There's no other reason to do it when he could have told me about the appointment needing to be made over the phone and saved my time and money!!! Word of advise run as fast as you can away from auffenberg!!! I email the GM and owner, no responses. More

I told cody schultz I could put 600 down and didnt want to go over 315 a month. Made me sit for 4 hours then came back with an offer of 2500 down and 340 a month. Ran my credit 5 times. Couldn't find the k to go over 315 a month. Made me sit for 4 hours then came back with an offer of 2500 down and 340 a month. Ran my credit 5 times. Couldn't find the key to three cars he tried to show me. Wasted my day and time. More

Chris Schultz was a great car salesman! He made sure all of my needs were met. He made sure all of my needs were met. More

I had a great experience at Auffenberg Ford. From Shannon’s patience with my schedule to my amazing salesman Tim Casey I have no complaints. Even the finance guy Shaun was funny and easy to work From Shannon’s patience with my schedule to my amazing salesman Tim Casey I have no complaints. Even the finance guy Shaun was funny and easy to work with. Check these guys out! More

We worked with Tim Casey while looking at a Ford Maverick. Tim is extremely personable, polite, and great to work with. He made the process pain-free and one I left feeling very good about. Maverick. Tim is extremely personable, polite, and great to work with. He made the process pain-free and one I left feeling very good about. More

The hardest part is the waiting for the paperwork. Going in there with a firm idea of what I’m going to spend and where I’m going to stay at was best because when you can tell the dealer what you want Going in there with a firm idea of what I’m going to spend and where I’m going to stay at was best because when you can tell the dealer what you want they are able to help you better to stay in the range you need the dealership worked great with me and even with me needing to pay a little more than I planed the extra $50 will be worth it in the long run since I was able to get a much lower interest rate… Thank you Ryan for your great help. More

The whole sales staff here is outstanding. They were not pushy at all and allowed me to pick out the vehicle by showing all the choices I had. I would recommend this dealership to anyone loo They were not pushy at all and allowed me to pick out the vehicle by showing all the choices I had. I would recommend this dealership to anyone looking to buy. More

Worst car shopping experience of my life. Recap: rude salesman, shady tactics, terrible, demeaning sales manager. Wasted my day while being insulted. Went to Mungenast and they restored my f Recap: rude salesman, shady tactics, terrible, demeaning sales manager. Wasted my day while being insulted. Went to Mungenast and they restored my faith in brick and mortar dealerships. I wouldn’t buy water from Auffenberg if I was dying of thirst. Spent most of the day with one of their salesmen, as I had a list of cars to see. Went to 3 different Auffenberg locations to look at cars. Salesman was consistently insulting me, telling me he doubted I could afford the cars I asked to see. Before even running my credit! When I decided on a car, a used MDX. I told him I was interested but had concerns. It was not up to date on service records and needed a water pump/timing belt. I made an offer and again he insulted me, said I was just looking for them to pay for the licenses and taxes. Negotiations went back and forth each time I was the one who backed off my asking price. Then the sales manager came over and lectured me! Gave me speech about how that’s not how people do business anymore, people want to come in and pay the sticker and not have to hassle. It was hard to listen to him scolding me because one door down there was an older woman in tears because she was already upside down on a car she recently purchased and was asking for them to buy it back. His monologue speech went on for some time, when he was down I tried to explain my position, I had been looking at MDXs for several days my wife wrecked her car and needed one to get to her hospital rotations, in STL. Instead I walked out feeling dejected and insulted. The next day I went into Mungenast Acura looked at a Honda Pilot (with up to date services) price was below market value.Paid cash. I’m back in the SUV market again. And I filter my search results to avoid all Auffenberg dealerships. I wouldn’t buy water from here if I was thirsty. The best part? I kept watching that MDX 90 days later they lowered the price. Then when it didn’t sell they fixed the water pump. And listed it for under what I offered. It wasn’t just that they were rude, they were wrong, the sales manager had no idea what he was talking about. More