Auffenberg Ford North, Inc.

We had an excellent experience with auffenberg. Our salesman Cody Schultz was very knowledgeable, and helpful through the whole process of trading and purchasing our new Ford edge. I would highly r Our salesman Cody Schultz was very knowledgeable, and helpful through the whole process of trading and purchasing our new Ford edge. I would highly recommend auffenberg and Cody Schultz to help find the car you truly want! More

A very professional team from front line salesman, sales manager, and finance. Courtesy and knowledge of the product were key to my experience. This is the 4th car I have purchased from the Auffenberg group manager, and finance. Courtesy and knowledge of the product were key to my experience. This is the 4th car I have purchased from the Auffenberg group. I can honestly say I would recommend Auffenberg to friends in the market for a car. More

Everyone was so helpful and worked really hard to get us the deal we wanted. Salesperson Cody Schutlzwas great and super personable and the finances guy was awesome as well. We got a great deal and had good the deal we wanted. Salesperson Cody Schutlzwas great and super personable and the finances guy was awesome as well. We got a great deal and had good buying experience. 10-10 recommend More

We went in to purchase a new 2022 vehicle well prepared, called ahead, and arrived ready to buy. Agreed on price and trade in for our vehicle. Once we began waiting for the final step of waiting to meet fo called ahead, and arrived ready to buy. Agreed on price and trade in for our vehicle. Once we began waiting for the final step of waiting to meet for financing we experienced the worst buying experience in our history. All financing was completed on our end but due to only one finance person we waited from 7:45-9:45 when we were told it would be 11pm before we would go back. We agreed to return on Saturday and were sent home with the car. The following day we called ahead due to 1.5 hour drive time to the dealer to complete the financing and were assured the dealer would be ready for us when we arrived. We were ignored upon arrival until we tracked down a salesperson who got our sales guy from the glass room. No one on the sales floor. They were not busy. Sales person stated it would be soon. While waiting no one spoke to us other than one person at nearly 2 hours when we inquired on the status of when we would be done. There were still another person to go before us. The general manager was greatly insulting asking us if we had jobs and worked. He and staff ignored us completely while all staying in the glass room off the showroom. The lack of transparency and customer care is grossly apparent by disregarding and ignoring customers once the sale is in the pipeline. We had 6 hours on the road to and from here and 5 hours at this dealer for a straightforward sale to be treated so poorly. We cancelled the sale and left with our personal vehicle. All they had to do was treat customers like people and with honesty. The most absurd waste of time ever spent trying to buy a car they couldn’t get us into the right dept to finish the paperwork and treat people like crap. More

Nightmare experience. Waited three hours, asked for my keys back and left the dealership. My salesman sweetened the deal and I stupidly returned the next day. I then waite Waited three hours, asked for my keys back and left the dealership. My salesman sweetened the deal and I stupidly returned the next day. I then waited another hour before going back to the finance office. Then the smoke and mirrors show really began. Jacob Whetsel is the finance manager and you’d better make sure you have your wallet when you leave. He only cares about getting a commission. He attempted to sell my wife and I a warranty we had no interest in. After we said no multiple times he had his manager Vince Webb talk to us. He said since we had a horrible experience the day before he would “cover most of the warranty” and it would only be 7-8 dollars a month extra. I later learned the warranty was 4 THOUSAND dollars added to the loan. They supposedly took 700 dollars off of it, which is a far cry from covering most of it. They will LIE to you and waste so much of your time that it will make you sign anything just to get out of there. Needless to say we feel taken advantage of. Thankfully they did let us cancel the warranty. Vince Webb did at least call and apologize. Jacob Whetsel however did not have an ounce of regret. Do yourselves a favor and find somewhere else to purchase a vehicle. More

Matt and Dylan worked with us to get best price for our trade-ins and agreeable price on two new vehicles. trade-ins and agreeable price on two new vehicles. More

I just purchased a new car and Bryan Therrien helped make this experience great. He’s a Rockstar! He’s knowledgeable, responsive, approachable and has a lot of good jokes. If you’re in the market for a new c this experience great. He’s a Rockstar! He’s knowledgeable, responsive, approachable and has a lot of good jokes. If you’re in the market for a new car, ask for Bryan! More

We wanted to purchase a Ram 2500 that they have had on their lot since May. Offered a ridiculous price for our trade, we ended up selling it to a private party for $5K more. Would not negotiate at all a their lot since May. Offered a ridiculous price for our trade, we ended up selling it to a private party for $5K more. Would not negotiate at all and Jordan and phantom guy he kept running to were very arrogant. We walked out, they still have the truck and have lowered the price. Not sure how they stay in business. More

I was having engine problems and Auffenberg Ford OFallon helped me out immensely. The process was seamless. Thank you. helped me out immensely. The process was seamless. Thank you. More

Working with Paige was nothing short of a great experience. She was attentive to all my wants/needs and helped me to make the best decision on my car buying process! Go see Paige, you will not regr experience. She was attentive to all my wants/needs and helped me to make the best decision on my car buying process! Go see Paige, you will not regret it! More