Auffenberg Ford North, Inc.

My service rep, Latif, was exceptional in the great insight he provided regarding some key considerations on the future service of my vehicle. Latif’s customer service was outstanding!!! insight he provided regarding some key considerations on the future service of my vehicle. Latif’s customer service was outstanding!!! More

Had a great experience with Darryl. He greeted us with a smile. Was very experienced and knowledgeable. He greeted us with a smile. Was very experienced and knowledgeable. More

Authenic, helpful and friendly service from Latif Adams. The Service department took care of the engine warning light, the purge valve needed replacement. The Service department took care of the engine warning light, the purge valve needed replacement. More

Great service, friendly welcoming people, professional environment, efficient system to make an appointment. I will be back for sure. environment, efficient system to make an appointment. I will be back for sure. More

I received a free oul change in recognition of Teacher Appreciation Day. Excellent customer service all the way around. I teach in Illinois, but I love in Mo. I received a good quality service check t Appreciation Day. Excellent customer service all the way around. I teach in Illinois, but I love in Mo. I received a good quality service check to include the oil change. Recommendations were made for my vehicle, and I wilo be returning g to Auffenberg for future oil changes and service to my vehicle. Thank you! More

Only a 1 because 0 is not an option. I bought a car from them which was towed in for a coolant leak hoping my warrenty would cover the work..nope 3k to fix the coolant leak.. no problem I bought a car from them which was towed in for a coolant leak hoping my warrenty would cover the work..nope 3k to fix the coolant leak.. no problem proceed. When i got it back there was a service powertrain warning light which was not on before also no air conditioning and limited power mode. I took it back to have that stuff fixed which they said was not related but for 400 they could fix it.. once again proceed mind you month are passing while i dont have my car. Once again i get it back not fixed at all. Car was sent to bmw which they said were issues related to work on the coolant system which auffenberg had not told them they had done.. bmw reccomended work to fix the car but auffenberg is washing their hands of it now.. they told me to come get my car or they will charge me for storage.. the car is currently not even drivable anymore.. also originally when i got tge car back there was a handful of screws in the cupholder so i pop the hood and the plastic coverings are all missing they couldnt even find them had to order new ones. Very unprofessional from the beginning buyer bewear More

Had oil change and tire rotation while I waited. Was treated very respectfully and professionally. Very timely work Was treated very respectfully and professionally. Very timely work More

Dealership and salespeople were great to work with. My salesman was great thru the process of buying the truck. Finance did a great job of finding the best rates and terms for me. A+ My salesman was great thru the process of buying the truck. Finance did a great job of finding the best rates and terms for me. A+ More

The gentleman, Mark, who checked me in was friendly, professional, and well informed. Despite being quite busy, he remained calm. Joe, the driver who returned me to my home and then came back to get me professional, and well informed. Despite being quite busy, he remained calm. Joe, the driver who returned me to my home and then came back to get me and took be back to Auffenberg’s was also friendly, courteous and a VERY good driver. They both provided excellent customer service. This has not always been by experience with the service department5 at Auffenberg’s. I appreciate all these individual’s did and the great customer service they provided. More

Sure should have looked at this dealership's bad reviews first before heading out and getting screwed. I am an older guy and feel taken advantage of, they did NOT sell the car at the listed price on their w first before heading out and getting screwed. I am an older guy and feel taken advantage of, they did NOT sell the car at the listed price on their website, used "List" and slipped all those stupid insurances under too. My bad for signing the sale contract, but I will get a lawyer involved to figure this out. This is elder abuse! More