Auffenberg Ford North, Inc.

We test drove at this dealership a couple of times and while that was a fine experience, once the numbers came out it was downhill from there. We asked to see a dented/scratched vehicle to get a discount, while that was a fine experience, once the numbers came out it was downhill from there. We asked to see a dented/scratched vehicle to get a discount, as we’ve gotten great deals on hail damage vehicles before and were looking for something similar. Whenever it was time to talk numbers, they showed us a price that was 9 grand more than what was listed as the “auffenberg price” online and instead of discounting us for the dent and scratch, they insisted on fixing it so they could charge us full price, while adding on another 1 or 2 grand for a paint protection that we never asked for and said it was already on the truck and was non negotiable. On top of all this they offered us a very low number for our trade that was way below KBB trade value. After saying thanks for your time and trying to leave, the sales manager came down and tried to butter us up and then tell us this deal wasn’t working because we weren’t willing to put more money down, and not because the price they told us was 10 grand more than what was on their website. They then tried to push us into a different vehicle that was cheaper and smaller and nothing like we were looking for just to make the sale. We left and went and to Serra Honda in O’Fallon where we got an amazing deal on a hail damaged Ridgeline, and they gave us just under 3 grand more for our trade. We will never shop at Auffenberg again. More

The dealership is very neat and had great customer service. My salesperson, Gavin, was awesome. He kept me informed through the entire process and made sure I was comfortable throughout. When Gary was service. My salesperson, Gavin, was awesome. He kept me informed through the entire process and made sure I was comfortable throughout. When Gary was not around, Jon, the Sales Manager, stepped in and took care of my enquiries. More

Auffenberg Ford North and our salesperson Gavin were awesome. They made absolutely sure that we were taken care of and received the best deal possible. awesome. They made absolutely sure that we were taken care of and received the best deal possible. More

Professional, customer service a priority and service conducted expeditiously. This staff is one of the best in the automotive industry. conducted expeditiously. This staff is one of the best in the automotive industry. More

Ali Sharp was awesome to work with, I called as soon as I saw the car I wanted was on order, she kept me informed on when it arrived and helped me through the entire process. John the sales manager helped wi saw the car I wanted was on order, she kept me informed on when it arrived and helped me through the entire process. John the sales manager helped with an extended warranty plan and Linsey in Accounting helped manage the final details electronically, so I did not have to make another trip. Thank you all. More

Randal Erik and Andrew F were awesome to work with! ! Will be using their service department as well!! ! Will be using their service department as well!! More

Very easy to work with as I started with Kia and worked to the Ford I eventually purchased. Brandy helped us through sales and multiple visits to get the car I wanted. Happy the Ford team was able to pri to the Ford I eventually purchased. Brandy helped us through sales and multiple visits to get the car I wanted. Happy the Ford team was able to price match competitors as well. The finance team pushes pretty hard for their services, financing, and extras which was the only part I wish was less pushy More

We worked with a great salesperson that helped us during the whole process. Made a stressful experience into an enjoyable one. the whole process. Made a stressful experience into an enjoyable one. More

Everyone was very professional and helpful. Barrett was great to work with and answered all my questions. We would definitely recommend to anyone. Barrett was great to work with and answered all my questions. We would definitely recommend to anyone. More

Everyone at the dealership was very professional and I would recommend them to anyone I also will buy my next vehicle from them would recommend them to anyone I also will buy my next vehicle from them More