Auffenberg Ford Belleville

PLEASE NOTE: This dealer has a sign prominently posted offering free oil changes for five star reviews. This compromises review quality, in my opinion. Take any reviews here with a grain of salt. offering free oil changes for five star reviews. This compromises review quality, in my opinion. Take any reviews here with a grain of salt. I dropped off my vehicle off at 8am for recall work, was told it would be done by 2pm, and they would call me. Kevin tried to get me to get my rear differential fluid done also (at the cost of ($289) though it wasn't even on the maintenance schedule. I told him no. 2pm came and went, and no call. I called them at 2:40 and left a message with a tech, despite having to use a different extension because the "voicemail was full" for the service status mailbox. I did not receive a callback. I finally went down to the shop 1.5 hours after my vehicle was promised to be done, and was finally told they had to order parts for the recall repair, and that it wouldn't be done until the following day. They never bothered to call and keep me in the loop on any of it. When I made the appointment., I went into the shop last week IN PERSON and demonstrated the recalled item's non-functionality. The appointment repair was scheduled a week later. They should have ordered the parts at that time, but no. I was requested to leave it overnight and they'd do the repair first thing in the morning. The next day, since the phones still weren't working. I dropped by at 11am, after leaving another message at 9am for a callback. They couldn't even tell me for sure whether the parts had even arrived. Kevin gave me his personal cell number since he said he wasn't aware of any phone issues. I texted him that I needed the truck by 2pm. He stated that they couldn't get it done by then. I said, "we are done here, I am coming to pick up the truck". I told I needed a shuttle to get the truck now, and he told me they were "on lunch". Rather than wait, I rode my bicycle the five minutes to the shop to get the truck, where I was told "it's all apart, and it's going to be at least ten minutes while they reassemble it". Three minutes later, he pulled it into the bay. While I was waiting for the truck, another customer and I struck up a conversation about the issues he was having with them overcharging his warranty and trying to upsell him on things not needed (see differential above). So it's not just me. I will not be returning to this dealership. I would rather drive 30 minutes to the next closest dealership than patronize these people again. They will not be getting a fake five star review from me. I wouldn't let these people touch my truck again. More

Auffenberg South in Belleville illinois has always provided me excellent service, the are professional and very knowledge and the entire staff is always ready to help. provided me excellent service, the are professional and very knowledge and the entire staff is always ready to help. More

Very friendly, knowledgeable and attentive to my needs. Terry was very helpful and something I noticed that stood out was that he listened to what I had to say, not what he wanted to tell me. Terry was very helpful and something I noticed that stood out was that he listened to what I had to say, not what he wanted to tell me. More

The staff from start to finish has been amazing. I asked for 4 different stock numbers and the sales staff showed me every option. The finance department was friendly and straightforward. The servic I asked for 4 different stock numbers and the sales staff showed me every option. The finance department was friendly and straightforward. The service department even post sale has been top notch and gone above and beyond. More

Auffenburg Ford is a highly professional and customer friendly dealership. From the moment we walked in the door until we drove away we felt like a part of their family. I have purchased every vehicle I friendly dealership. From the moment we walked in the door until we drove away we felt like a part of their family. I have purchased every vehicle I have owned from them since 2014 because their loyalty is second to none. More

Always very friendly and helpful. Travis helped me with fixing the driver's seat to fit my specifications. Professional. Travis helped me with fixing the driver's seat to fit my specifications. Professional. More

Alexus in sales is outstanding. Smart, thoughtful, and attentive, she greatly reduced the cognitive dissonance usually associated with buying a vehicle. Travis in service is terrif Smart, thoughtful, and attentive, she greatly reduced the cognitive dissonance usually associated with buying a vehicle. Travis in service is terrific as well! More

I have nothing but good things to say about Auffenberg Ford. I bought my last 2 cars there and they serviced both. Always friendly and professional and Joe Miller really went out of his way yesterday to h Ford. I bought my last 2 cars there and they serviced both. Always friendly and professional and Joe Miller really went out of his way yesterday to help me out with a tire issue I’m having. More

Fast friendly and professional take care of you like family. Wouldn’t go anywhere else family. Wouldn’t go anywhere else More