Auffenberg Ford Belleville

I had a great car buying experience at Auffenberg Ford in Belleville Illinois. I felt as if they listened to my wants and needs and provided me with a safe affordable car in my purchase of the 2011 ford focu Belleville Illinois. I felt as if they listened to my wants and needs and provided me with a safe affordable car in my purchase of the 2011 ford focus. Specifically I was looking for a blue focus which had power windows, a sun roof and leather seats, with in a very short time they were able to locate and deliver the car that fit all my needs. They made the buying process easy for me. In my next car buying experince I would like to work with Charlie,Bob and Dan again. More

On approximately 26th of Jun my Ford Focus broke down on On approximately 26th of Jun my Ford Focus broke down on the side of the road. There was power to the dashboard (radio, a/c, lights, etc worked fine On approximately 26th of Jun my Ford Focus broke down on the side of the road. There was power to the dashboard (radio, a/c, lights, etc worked fine) but the car would not start. I had it towed to Auffenberg Ford in Belleville, IL as this was the closest dealer to where my car died. The next day one of the mechanics called me and said it might be the PCM which is the main computer in the car, and that it would cost about 850 dollars to fix. I managed to get the money together, which was hard to do for a struggling college student. After about a week we picked up the car and began to drive home. Less than twenty miles into the drive and it broke down again!!!!! Same problem as before. I had to get it towed back to the dealership because they did not do their job correctly. When I talked to the dealer the next day they said they got a faulty PCM and were ordering a new one. They said there would be no charge for it was their fault. I contacted them every day for two weeks. Apparently they were finding loose wires and had to fix them. They had told me in the beginning that there were no loose wires. Now after not having a car for close to a month, they are also charging me an extra 130 dollars on top of the 880 dollars I had paid the first time they said my car was fixed. I believe the mechanics tried to do a "quick fix" the first time and were hoping my car ran a little bit longer so they could claim that it was not their fault. Unless you plan on being overcharged do not go here!!! More