Auffenberg Ford Belleville

Helped me I had a 2013 ford I bought 2 years ago that turned out to be unreliable from Auffenberg. I must admit I was angry with Auffenberg and Ford at the begi I had a 2013 ford I bought 2 years ago that turned out to be unreliable from Auffenberg. I must admit I was angry with Auffenberg and Ford at the beginning of this mess, but they went out their way to help me. They earned my business. I traded in the Ford for another car. The deal they offered my was more than fair to make things right. I dont think any other dealership would have done the same thing. We ended up buying 2 cars that night. I want them to know how much I appreciate them helping me out. I am no longer angry. I am enjoying my new car and I will be back. I just hope all them are still there. Thanks again More

Best Ever I have never traded in a vehicle before and they made it all too easy. I didnt have to do anything. And then helped me get into the truck I wanted for I have never traded in a vehicle before and they made it all too easy. I didnt have to do anything. And then helped me get into the truck I wanted for the price I wanted. It was an amazing experience and they have definitely set the standard for car dealerships every where. More

EXCEPTIONAL!!!!!!!!!!!!!!!! What a great experience. I had no idea that a person could be treated so well at a dealership. They went above and beyond. I was treated as if I had b What a great experience. I had no idea that a person could be treated so well at a dealership. They went above and beyond. I was treated as if I had bought a car from them on a regular basis. I was treated like I was a personal family member. I know this sounds far fetched. This is very true. I am recommending anyone that are interested in purchasing a vehicle (new or used), go here first. You won't be dissapointed. More

Manager This place service is the worst dealership I have ever visit. I went in for an oil change, they damaged my right tire. Never again!! This place service is the worst dealership I have ever visit. I went in for an oil change, they damaged my right tire. Never again!! More

We met with Justin Elmore, and he went above and beyond to work with us. He found the vehicle we were looking for at a price we could afford. We would be happy to do business with them again. Great expe to work with us. He found the vehicle we were looking for at a price we could afford. We would be happy to do business with them again. Great experience!! More

Joe Hill did a fantastic job at making me feel appreciated and valued! He was extremely nice! I would recommend him to my family are anyone buying a car! appreciated and valued! He was extremely nice! I would recommend him to my family are anyone buying a car! More

Thanks to Bill it was a very nice and easy process once I decided on which car to get! Thanks to Bill for being so patient with me and all of my questions! ! decided on which car to get! Thanks to Bill for being so patient with me and all of my questions! ! More

I had a very friendly and enjoyable experience. kyle basillo was very helpfull in showing me all my possibilities, and I would highly recommend him to family and friends. I will be coming back to buy fr basillo was very helpfull in showing me all my possibilities, and I would highly recommend him to family and friends. I will be coming back to buy from Kyle . Thanks!!!! More

I really had a great experience here. Kyle was so helpful & very friendly He showed me several different vehicles. He kept things very professions also. e definitely has salesmen written all over him :) than & very friendly He showed me several different vehicles. He kept things very professions also. e definitely has salesmen written all over him :) thank u so much for everything. More

I found a vehicle that I wanted to buy via an external website's search engine. This vehicle happened to be located on an Auffenberg car lot. I went to the dealer with my trade (title in hand) and my ch website's search engine. This vehicle happened to be located on an Auffenberg car lot. I went to the dealer with my trade (title in hand) and my checkbook to buy the vehicle. During the negotiation I made an offer, I received a counter offer, I accepted that offer in writing, I moved my stuff from my trade to the vehicle I had under contract, and then I was hit with a large hidden fee. The salesman told me that it was something that he had forgotten to add in and asked me to sign for the new higher price. Only 30 minutes earlier the salesman had told me that the counter offer price was from the sales manager so I was confused as to how this could be his mistake. I loudly told the salesman that this was a purchase greater than $500, that such a purchase required a written agreement, that we had just signed that legal agreement, and that I could technically call the Sheriff's Dept. to have it enforced (not commonly done, but the issue does fall under the county magistrate). The issue went away. All in all I spent the course of two afternoons and 5 hours at the dealership; 4 hours were spent sitting in an old building with limited amenities (two water fountains, old office chairs, and a bathroom) and nothing to do but watch traffic drive by. The script that I heard during actual negotiations was the same script I heard from Auffenberg Mazda 5 days earlier and from Auffenberg Nissan 2 weeks earlier. The salesman had just gotten further along through it the third time when I finally bought a vehicle. This tells me that the insidious last minute price bump sales team tactic probably is part of Auffenburg's sales team training program. If all things are equal, I do not recommend buying a vehicle from Auffenburg based on an advertised price. The Auffenberg lot that I purchased from advertises 'true car'/'one price' type pricing. That price is only there to get a customer on the lot and should not be trusted at face value. I like the vehicle that I bought and it's not its fault that it just so happened to be on an Auffenberg lot. If its twin existed on a competitor's lot, I would have left to go buy it (not really feasible since the dealership held the keys to my trade hostage during my second extended stay at the dealership). I don't plan on ever stepping foot on an Auffenberg dealership again since the vehicle I bought was an older low mileage model without warranty... there was no commitment from the dealer beyond a full tank of gas after the sale. More