Auffenberg Ford Belleville

my deepest apologies Auffenberg, please accept my deepest apologies for my rash comments and assuring to completely take care of my situation. In retrospect, I believe th Auffenberg, please accept my deepest apologies for my rash comments and assuring to completely take care of my situation. In retrospect, I believe the situation would have been resolved if I would have contacted you first. Shaun Stinnett, you committed to providing me with the highest level of service because you believe your customers deserve the very best. You definitely showed that Auffenberg is dedicated to their customers and wants to make sure everyone is satisfied. I bought my very first car at Auffenberg in 1987 and now my son has his very first car from Auffenberg and we plan on continuing our purchases with you. Thank you so much for all you do. More

The car I wanted for the price I needed I walked in assuming I was going to have to settle for a 2012 ford fusion. Got there and had Jerome West as my salesman. He not only worked with me, b I walked in assuming I was going to have to settle for a 2012 ford fusion. Got there and had Jerome West as my salesman. He not only worked with me, but stayed after hours to get me in a 2014 fusion for the price that other dealers wanted me to pay on a 2012! More

Price of xxxx My sales person was Ricky Greer. Fast talking xxx!!! My mistake I signed the paperwork and the car was in the shop I was told that there was minor iss My sales person was Ricky Greer. Fast talking xxx!!! My mistake I signed the paperwork and the car was in the shop I was told that there was minor issues like spark plug pads that needed to be replaced. Even got the word of Jeff Haynes who is the general manager of preowned that everything would be taken care of!!! So, finally I received the car and the peice of xxxx wouldn't turn over. Now, the a/c went out and it seems as if it doesn't want to turn over again!!! My experience has been horrible and it seems a mans word doesn't mean anything anymore!!! More

HORRIBLE will never buy another car from here Took my van in on a Monday morning to have it serviced. The brakes locked up and pulling into my driveway the tires were billowing smoke! Due for 9 m Took my van in on a Monday morning to have it serviced. The brakes locked up and pulling into my driveway the tires were billowing smoke! Due for 9 month maintenance so perfect timing.....so you would think. They had the van for 2 1/2 days, drove it 75 miles and end result tell me they can find nothing wrong with it (even though I was told brake pads and routers were shot to xxxx and they were only 7 months old) Told that my warranty would not cover the repairs only because they couldn't figure out how it happen in the first place. Given a reason they would have covered all of it. So I am out $400 for repairs that should have been covered, 75 extra miles on the van for no reason (they drove it from Belleville all the way to New Baden!) and am returned the van with the E light on no gas to be had in the tank. All they could say was "I so apologize you can drive back up here and well put a few gallons in" How the xxxx am I suppose to drive up there ON FUMES!!! If I could sell the vehicle and buy a new one tomorrow from another dealer I would be out shopping tonight just to break lose of Auffenberg. More

Something smells My son was looking for a newer used car and found one on the internet at the Belleville location that he was very excited about. I called about the c My son was looking for a newer used car and found one on the internet at the Belleville location that he was very excited about. I called about the car at about 9:45am, was told the car was still available, and set up an appointment for him to test drive with the intention of buying the car at noon. He drove 45 minutes to get there and was told the car was picked up by someone else 15 minutes before he got there. He was instructed to look around the lot to see if there was anything else he liked. I called the person I originally spoke to and of course she was not available and a manager was supposed to call me back. Still waiting.... Interestingly enough, 2 years ago the exact same thing happened at the same dealership. We had found a Caliber on the internet that we were really interested in, called about it, jumped in our car and headed there. But it was sold the night before, and we were told to look around. At the time I thought it was just a mix-up, but now I'm not so sure. We will not be back, there are plenty of other dealerships that would like to sell their cars too. More

finance department and management I went to this location to look for a new car for me and what do i get a finance guy disrepectful ,threating my hubsand because he was told a lie abou I went to this location to look for a new car for me and what do i get a finance guy disrepectful ,threating my hubsand because he was told a lie about pricing on the car,over charging 5000.00 more on the car,As I was told a dealer is there to help you find a car not to be rude,disrepectful,and down grade a company by running customers off. I would be contacting higher management about this are further action would take place.They kept all my important paper work without giving it back that belongs to me wow......what company operates like this. More

They did me Dirty! I found a truck on their website and called them about it. I was very interested in the truck and went ahead and had them run my credit. They told me I found a truck on their website and called them about it. I was very interested in the truck and went ahead and had them run my credit. They told me I was approved and I made an appointment to meet with Mike Murphy the next morning to take care of business. I live 2 hours away from Belleville and my wife called when we left to tell them we would be a little late. We where told fine see you in a little while. We get there and are told Mike Murphy just left but some 20 year old salesman would show it to me. About fifteen minutes later he comes back to me and says that truck sold last night. Are you kidding me! We drove 4 hours for nothing. Called to talk to the head manager twice and was told he would call back. Still waiting on that call. Mike Murphy did call me back and made up a bunch of excuses and told me he would make it right on another truck. He sends me pictures and prices on 3 different trucks and none of them were in any way near being a "deal". If they will do it to me they will do it to you. BEWARE! More

I REALLY am loving my new car!! I was driving a Kia sportage that I bought new in 2010. It was not as fuel efficient as I wanted, plus it was not very easy to get around in the snow I was driving a Kia sportage that I bought new in 2010. It was not as fuel efficient as I wanted, plus it was not very easy to get around in the snow and ice in it. (Not 4-wheel drive.) So after getting stuck in my driveway four times last winter I knew I needed to trade it off. I came into Auffenberg to look at some cars I saw on their website. The salesperson I worked with was Jermaine Hornberger, and he was extremely helpful. I would not hesitate to say that he is the best salesperson I have ever worked with for anything. He spent a lot of time with me and was very helpful and patient and did his best to get me a really great deal. Go see him if you need a car. I mean it, I'm telling everyone I know who is looking for a car. THEY WILL WORK WITH YOU AND YOU'LL BE GLAD YOU WENT THERE!!! THANKS JERMAINE!!! More

"Someone will buy it" My fiancé and I drove out to Auffenberg in Belleville, IL from St.Louis, Mo to look at a Nissan Versa. We get there and the first thing I notice is th My fiancé and I drove out to Auffenberg in Belleville, IL from St.Louis, Mo to look at a Nissan Versa. We get there and the first thing I notice is the driver door was not shut right. The door was damaged, bent and the hinges were broken. We were still willing to buy the car but for a lower price or with a fixed door. The salesman was nice about it and went in to talk to the GM. The GM would not even come out to talk to us about the issue after we asked the salesman to have him come out. The GM would not lower the price, nor work with us. They told us that someone else will buy the car. I was one very unhappy with the service and two, did not feel comfortable with a dealership that was ready to sell a damaged car to an unknown customer. They did not really try to find us something else or work with us after the fact. I would NOT recommend this dealership to ANYBODY. More

Very good visit. I came in to get some information about towing a trailer with me 2012 Ford Edge, I got the info I needed. It was helpful. Salesman said I needed a tr I came in to get some information about towing a trailer with me 2012 Ford Edge, I got the info I needed. It was helpful. Salesman said I needed a truck for my towing. A showed me 2014 F-150 After a test drive, I said that if they my monthly payment at what I paying now on my Edge, I would buy the truck. After hard work by the salesmen, they got my payment where I needed it at. More