Auffenberg Ford Belleville

Money suckers my husband an I purchased a Ford Explorer sport track from auffenburg. We bought the highest warranty you could get. I didn't want anything happening my husband an I purchased a Ford Explorer sport track from auffenburg. We bought the highest warranty you could get. I didn't want anything happening down the road and not being able to fix it. So we go the expense warranty. They said his wheel bearings were loose. So we went ahead and sent it up to get fixed. It was $100 deductible. Sounds fine. Then they tell us that the nuts on the wheels need a key to come off( we bought it there, no one said anything about any key) they charged us over $300 to take off the nuts. Not including the deductible. More

A waste of time My fiancé and I went to Aufenberg Ford in Belleville, IL to look at a Chevy Cobalt I found online and set up an appointment to test drive. Once I arri My fiancé and I went to Aufenberg Ford in Belleville, IL to look at a Chevy Cobalt I found online and set up an appointment to test drive. Once I arrive to the dealership my senses told me the place was sketchy. I walk in to meet with a salesman about the car. A salesman asked me what car was it and another workerwho was nearby said the car had been sold the evening before. This made no sense because I called the afternoon before to set up a test drive. So he says he will be back to go and check. When he come back he says it hasn't been sold but it is in service (needed fixing). That didn't make sense to me when they told me it was available the day before to test drive. Well, this was about the 3rd red flag when I decided I didn't want to do business with them. My fiancé talked me into looking around to see their options. They didn't have many of my interest. The Salesman told me I still had the option to get the Chevy once it was fixed. I would be an idiot to get that Chevy. Moving forward, I found a red Ford Fusion and black Ford Focus. I wanted to test drive them both. I test drove the fusion first, I liked it. I asked to test the black focus next and he said they had to unlock the car because the keys had gotten locked in the car. Time later after waiting he says "well to be honest (with a smile) we had to give it a jump the other day. It had cut off." 4th flag!! I asked him what else was he hiding. If I bought the red fusion I tested what would be wrong with it, it seemed it was something wrong with every car there. Then, I decided I would buy the red fusion. I went back to the dealership the next day to get it. After majority of paper work was done I met with the finance guy Bill. We signed paper work and things were finalized. Well atleast I thought they were. I get letters from the loan company about the loan, which said I didn't get it for some reason. I called Bill the finance guy and asked about it. (It was hard to get in touch with him), I had to relay message after message and he finally returned my call. He said that we had to do a WHOLE new contract for the loan. Something must have went wrong within the negotiating between Bill and the loan company. I told bill i only had two days out of the week I could make it up there. Due to other priorities, my fiancé and I could not make it until the following week. I called on that Tuesday to see if he would be there and he was not in that day. So I left a message with someone to let him know I could not come in until Thursday. He called back saying in a nutshell that I HAD NO OTHER CHOICE but to come in on that Wednesday or we did not have a deal. However, paper work was eventually signed. Two and a half weeks later I received another phone call about needing to sign MORE paper work because of a mistake by the guy handling our financing. OVERALL REVIEW: I'll give a 2.5 out of 5 rating on service. And a 2.5 on business. I felt overly pressured by the salesmen and he showed frustration as I made up my mind on my decision. The finance person could have been more on top of the loan portion. Be carful and pay close detail to the car because they may try to see you one that will need service the next day. There are other GREAT car dealerships in which I recommend giving a try first. More

Terrible All Around We went to the O'Fallon location looking for a specific car from the website, when we got their it was in service. The salesman quickly tried to get u We went to the O'Fallon location looking for a specific car from the website, when we got their it was in service. The salesman quickly tried to get us too look at other cars, (one of which my husband who has a degree in automotive technology refused to test drive stating the brakes were in such poor shape it wasn't even safe to drive) stating the one we wanted to see had 6 owners and basically wanted to talk us out of the car. We humored him and looked at a couple other cars. We find another car on the Belleville lot we wanted to look at, we met him down at that lot test drove the car. We were interested in the car we to negotiate and of course we manged to pick one of the 10% of the cars on the lot that they didn't have any "wiggle room" on. The car was listed online at $8888, it was not worth even close to that, the antenna was broke off, the power mirror adjustment didn't work, it had several imperfections on the body, it had 10,000 miles over average as it was a prior rental car and had been in a previous accident. We were ok with all of that, but were negoating the price based on that and the research on the car's value we had done. The salesman finally agreed to take out offer to the sales manager after stating "he could us a good laugh". He then come's back with the "invoice" of what they paid for the car and stated they didn't normally show this to customers. According to the invoice they paid $6000ish for the car at auction and did around $2000 work of work on the car (with everything we found wrong I don't see how that was possible). He them claimed the service center was union and those guys don't work without getting paid, I tried to confirm that they were in fact union with the service and was unable too. Also the salesman then attempted to tell us his O'Fallon lot had better quality cars and we should pick something from that lot. It's all the same dealership why would you say something negative about one of your other locations? In the end we were able to find the same car in almost new condition, 10,000 less miles, no accident, and one owner. and a year newer at a competitors dealership for the same price as Auffenberg's asking price. More

Service dept Had a few problems up front. But they made things right in a professional way. I'm very appreciative of the follow up service I received. Had a few problems up front. But they made things right in a professional way. I'm very appreciative of the follow up service I received. More

my deepest apologies Auffenberg, please accept my deepest apologies for my rash comments and assuring to completely take care of my situation. In retrospect, I believe th Auffenberg, please accept my deepest apologies for my rash comments and assuring to completely take care of my situation. In retrospect, I believe the situation would have been resolved if I would have contacted you first. Shaun Stinnett, you committed to providing me with the highest level of service because you believe your customers deserve the very best. You definitely showed that Auffenberg is dedicated to their customers and wants to make sure everyone is satisfied. I bought my very first car at Auffenberg in 1987 and now my son has his very first car from Auffenberg and we plan on continuing our purchases with you. Thank you so much for all you do. More

The car I wanted for the price I needed I walked in assuming I was going to have to settle for a 2012 ford fusion. Got there and had Jerome West as my salesman. He not only worked with me, b I walked in assuming I was going to have to settle for a 2012 ford fusion. Got there and had Jerome West as my salesman. He not only worked with me, but stayed after hours to get me in a 2014 fusion for the price that other dealers wanted me to pay on a 2012! More

Price of xxxx My sales person was Ricky Greer. Fast talking xxx!!! My mistake I signed the paperwork and the car was in the shop I was told that there was minor iss My sales person was Ricky Greer. Fast talking xxx!!! My mistake I signed the paperwork and the car was in the shop I was told that there was minor issues like spark plug pads that needed to be replaced. Even got the word of Jeff Haynes who is the general manager of preowned that everything would be taken care of!!! So, finally I received the car and the peice of xxxx wouldn't turn over. Now, the a/c went out and it seems as if it doesn't want to turn over again!!! My experience has been horrible and it seems a mans word doesn't mean anything anymore!!! More

HORRIBLE will never buy another car from here Took my van in on a Monday morning to have it serviced. The brakes locked up and pulling into my driveway the tires were billowing smoke! Due for 9 m Took my van in on a Monday morning to have it serviced. The brakes locked up and pulling into my driveway the tires were billowing smoke! Due for 9 month maintenance so perfect timing.....so you would think. They had the van for 2 1/2 days, drove it 75 miles and end result tell me they can find nothing wrong with it (even though I was told brake pads and routers were shot to xxxx and they were only 7 months old) Told that my warranty would not cover the repairs only because they couldn't figure out how it happen in the first place. Given a reason they would have covered all of it. So I am out $400 for repairs that should have been covered, 75 extra miles on the van for no reason (they drove it from Belleville all the way to New Baden!) and am returned the van with the E light on no gas to be had in the tank. All they could say was "I so apologize you can drive back up here and well put a few gallons in" How the xxxx am I suppose to drive up there ON FUMES!!! If I could sell the vehicle and buy a new one tomorrow from another dealer I would be out shopping tonight just to break lose of Auffenberg. More

Something smells My son was looking for a newer used car and found one on the internet at the Belleville location that he was very excited about. I called about the c My son was looking for a newer used car and found one on the internet at the Belleville location that he was very excited about. I called about the car at about 9:45am, was told the car was still available, and set up an appointment for him to test drive with the intention of buying the car at noon. He drove 45 minutes to get there and was told the car was picked up by someone else 15 minutes before he got there. He was instructed to look around the lot to see if there was anything else he liked. I called the person I originally spoke to and of course she was not available and a manager was supposed to call me back. Still waiting.... Interestingly enough, 2 years ago the exact same thing happened at the same dealership. We had found a Caliber on the internet that we were really interested in, called about it, jumped in our car and headed there. But it was sold the night before, and we were told to look around. At the time I thought it was just a mix-up, but now I'm not so sure. We will not be back, there are plenty of other dealerships that would like to sell their cars too. More

finance department and management I went to this location to look for a new car for me and what do i get a finance guy disrepectful ,threating my hubsand because he was told a lie abou I went to this location to look for a new car for me and what do i get a finance guy disrepectful ,threating my hubsand because he was told a lie about pricing on the car,over charging 5000.00 more on the car,As I was told a dealer is there to help you find a car not to be rude,disrepectful,and down grade a company by running customers off. I would be contacting higher management about this are further action would take place.They kept all my important paper work without giving it back that belongs to me wow......what company operates like this. More