Auffenberg Ford Belleville

Could be improved Dane is an awesome sales rep! He is super nice and helpful. He is the face of the service and always makes me happy for choosing Auffenberg Ford in Be Dane is an awesome sales rep! He is super nice and helpful. He is the face of the service and always makes me happy for choosing Auffenberg Ford in Belleville. I hate when I get stuck with Josh W as my sales rep. He is so rude and makes me never want to take my business there again. He used to be decent to go to, but he is so unpleasant now. I'm a nice person, I don't see why it's so hard to at least be pleasant back towards me? I won't be coming back for any of my service needs. If I wanted to be treated like that...with no respect, I would go to Denny's. Josh ruined my entire day after having my car worked on. Please do something about him and his attitude for future customers. More

False Advertising Drove 40 miles to dealer to see an advertised car that was "sold last night" - although I scheduled the visit for a Tues morning and got no fewer than Drove 40 miles to dealer to see an advertised car that was "sold last night" - although I scheduled the visit for a Tues morning and got no fewer than 4 phone calls from sales staff early Tues morning before I drove out to see the car. Everyone in the building knew I was coming to see a Honda CRV. Once I got there- "I have bad news and good news - good news is I have a lot of cars I can show you, bad news is I sold that CRV last night." DISHONEST and insincere, slime. Slime. Did I mention slime? I had to walk through a huge cloud of cigarette smoke to get in the place, too. It's been 3 weeks and I still get calls from them despite asking never to be contacted. More

Lemon and Disrespectful Manager On March 5, 2016 I purchased a 2010 Chevy Equinox from Auffenberg Ford in Belleville, IL. A week having the vehicle, I noticed that the vehicle makes On March 5, 2016 I purchased a 2010 Chevy Equinox from Auffenberg Ford in Belleville, IL. A week having the vehicle, I noticed that the vehicle makes load roaring noises while in motion, every time I start the vehicle, it knocks for five to ten seconds, the wheel bearing on the front passenger side was never replaced by them before selling it, and the O2 sensor was never replaced. The O2 sensor was just reset by Auffenberg Ford's service department to buy time. It took two months and twenty-one days for me to receive the title that was "so-called" delivered to my home (which it was not). I called Auffenberg Ford in Bellevile numerous times and was being told that I could have a manager contact me. Needless to say, no one ever called. On April the 8th 2016, I made several calls to the location about not receiving my title during the process. After not receiving a call back from the Finance manager that entire day, I drove there to get a result of the matter. Immediately when the finance manager saw me, he was in a panic running with his neck cut off. He (the finance manager) put a Dealer plate on my vehicle to buy time. On May 21st 2016, I drove to Auffenberg to pick up my title (finally). After I got the vehicle inspected that same day at 9 a.m. twenty miles after driving off of the inspection locations lot, my engine light came on again. I immediately called Auffenberg's service department and complained about the light. I had to make an appointment to bring it in for service not once, not twice, but more than five times. The engine was on due to the bad O2 sensor and mass oil consumption. After to going to the service department unannounced in July, the service rep told me that he would have a manager call me about taking care of the situation. Every two weeks, I called the location asking to speak to a manager. Each time I called, I was told that someone would call me. After contacting the BBB (Better Business Bureau), I finally spoke with Mike Murphy who stated that he was the Regional Manager on November 18th 2016. Mike Murphy stated that he wanted to make things right by fixing everything on the vehicle or worse case scenario put me into a different vehicle. He stated that he would call me on the next day. Mike DID NOT call. I made a trip to Auffenberg on Tuesday morning at 7:30 am to find out getting put into a rental that he is currently paying for out of pocket. He apologized stating that he was busy but the vehicle would be ready 11/25/2016 or 11/28/2016. On 11/23/2016 I received a call from Gary the Service Manager stating that my vehicle was ready. Comes to find out, the wheel bearing in the front left and the O2 sensor was replaced, but I would have to take it to the Chevrolet dealer in St.Louis, MO on Olive. I asked why do I have to take it and not the company. From then I was passed on to a person by the name of Jeff Haynes which is the actual Regional Manager and Mike Murphy who stated that HE was the Regional Manager. Jeff took the dealer plates off of my vehicle and expected me to drive with no plates on it risking getting tickets without it being registered because of the engine light being on. I have been getting the run around since day one and was told not to contact Mike Murphy because Jeff Haynes was my "Point of Contact". On 11/29/2016, I received a text message (unprofessionally) from Jeff Haynes stating he wanted to speak with me about my vehicle. I called him back asking when will my vehicle be ready and was told that there was one big problem. The catalytic converter was bad due to the O2 sensor from the beginning in which I have been complaining about and was being ignored from the company. Jeff Haynes stated that they are going to charge $1199.99 to $1499.99 for a NEW catalytic converter. I was and still am angry about the result that could have been resolved from the beginning if it was not pushed to the side by Auffenberg Ford in Belleville, IL. I pray that this detailed description will resolve this issue because I was sold a Lemon from them and being swindled. More

STAY AWAY FROM AUFFENBERG!/Incompetent service dept. I bought a used car at the auffenberg in Belleville, il. on 10/30/16. they say they do a 120 point inspection..well, i'm driving down the road a week I bought a used car at the auffenberg in Belleville, il. on 10/30/16. they say they do a 120 point inspection..well, i'm driving down the road a week later and the skid plate falls off and drags the road. I took it to the service department, being a mechanic for 20 years I could tell they were incompetent as xxxx. I really didn't want them touching my car. He said he would talk to the manager and get the parts ordered and call me when they came in. I got a call and he said it was my fault they cant put a skid plate back on right and i'm responsible for buying it. I wouldn't spend another nickel there..buyers beware, STAY AWAY FROM AUFFENBERG!! More

Auto Butler On October 26 2016 I took my 2015 SHO in for Auto Butler treatment and when I picked it up a significant ding was reported on the right rear fender.Pr On October 26 2016 I took my 2015 SHO in for Auto Butler treatment and when I picked it up a significant ding was reported on the right rear fender.Prior to that there wasn't, a mark on the car. I was informed that they were not able to schedule repair until November 14. I find this visit totally unacceptable. The additional service required was due to Quality of workmanship. It was not a problem until I took it to the dealer. More

Car ran less than 24 hrs Purchased 2008 Lincoln (used). Car stopped running less than 24 hrs, Auffenberg will not fix the vehicle even though I purchased the best warranty Purchased 2008 Lincoln (used). Car stopped running less than 24 hrs, Auffenberg will not fix the vehicle even though I purchased the best warranty offered. I am DISABLED VET AND A SENIOR CITIZEN. I don't have money to fix the car. More

Money suckers my husband an I purchased a Ford Explorer sport track from auffenburg. We bought the highest warranty you could get. I didn't want anything happening my husband an I purchased a Ford Explorer sport track from auffenburg. We bought the highest warranty you could get. I didn't want anything happening down the road and not being able to fix it. So we go the expense warranty. They said his wheel bearings were loose. So we went ahead and sent it up to get fixed. It was $100 deductible. Sounds fine. Then they tell us that the nuts on the wheels need a key to come off( we bought it there, no one said anything about any key) they charged us over $300 to take off the nuts. Not including the deductible. More

A waste of time My fiancé and I went to Aufenberg Ford in Belleville, IL to look at a Chevy Cobalt I found online and set up an appointment to test drive. Once I arri My fiancé and I went to Aufenberg Ford in Belleville, IL to look at a Chevy Cobalt I found online and set up an appointment to test drive. Once I arrive to the dealership my senses told me the place was sketchy. I walk in to meet with a salesman about the car. A salesman asked me what car was it and another workerwho was nearby said the car had been sold the evening before. This made no sense because I called the afternoon before to set up a test drive. So he says he will be back to go and check. When he come back he says it hasn't been sold but it is in service (needed fixing). That didn't make sense to me when they told me it was available the day before to test drive. Well, this was about the 3rd red flag when I decided I didn't want to do business with them. My fiancé talked me into looking around to see their options. They didn't have many of my interest. The Salesman told me I still had the option to get the Chevy once it was fixed. I would be an idiot to get that Chevy. Moving forward, I found a red Ford Fusion and black Ford Focus. I wanted to test drive them both. I test drove the fusion first, I liked it. I asked to test the black focus next and he said they had to unlock the car because the keys had gotten locked in the car. Time later after waiting he says "well to be honest (with a smile) we had to give it a jump the other day. It had cut off." 4th flag!! I asked him what else was he hiding. If I bought the red fusion I tested what would be wrong with it, it seemed it was something wrong with every car there. Then, I decided I would buy the red fusion. I went back to the dealership the next day to get it. After majority of paper work was done I met with the finance guy Bill. We signed paper work and things were finalized. Well atleast I thought they were. I get letters from the loan company about the loan, which said I didn't get it for some reason. I called Bill the finance guy and asked about it. (It was hard to get in touch with him), I had to relay message after message and he finally returned my call. He said that we had to do a WHOLE new contract for the loan. Something must have went wrong within the negotiating between Bill and the loan company. I told bill i only had two days out of the week I could make it up there. Due to other priorities, my fiancé and I could not make it until the following week. I called on that Tuesday to see if he would be there and he was not in that day. So I left a message with someone to let him know I could not come in until Thursday. He called back saying in a nutshell that I HAD NO OTHER CHOICE but to come in on that Wednesday or we did not have a deal. However, paper work was eventually signed. Two and a half weeks later I received another phone call about needing to sign MORE paper work because of a mistake by the guy handling our financing. OVERALL REVIEW: I'll give a 2.5 out of 5 rating on service. And a 2.5 on business. I felt overly pressured by the salesmen and he showed frustration as I made up my mind on my decision. The finance person could have been more on top of the loan portion. Be carful and pay close detail to the car because they may try to see you one that will need service the next day. There are other GREAT car dealerships in which I recommend giving a try first. More

Terrible All Around We went to the O'Fallon location looking for a specific car from the website, when we got their it was in service. The salesman quickly tried to get u We went to the O'Fallon location looking for a specific car from the website, when we got their it was in service. The salesman quickly tried to get us too look at other cars, (one of which my husband who has a degree in automotive technology refused to test drive stating the brakes were in such poor shape it wasn't even safe to drive) stating the one we wanted to see had 6 owners and basically wanted to talk us out of the car. We humored him and looked at a couple other cars. We find another car on the Belleville lot we wanted to look at, we met him down at that lot test drove the car. We were interested in the car we to negotiate and of course we manged to pick one of the 10% of the cars on the lot that they didn't have any "wiggle room" on. The car was listed online at $8888, it was not worth even close to that, the antenna was broke off, the power mirror adjustment didn't work, it had several imperfections on the body, it had 10,000 miles over average as it was a prior rental car and had been in a previous accident. We were ok with all of that, but were negoating the price based on that and the research on the car's value we had done. The salesman finally agreed to take out offer to the sales manager after stating "he could us a good laugh". He then come's back with the "invoice" of what they paid for the car and stated they didn't normally show this to customers. According to the invoice they paid $6000ish for the car at auction and did around $2000 work of work on the car (with everything we found wrong I don't see how that was possible). He them claimed the service center was union and those guys don't work without getting paid, I tried to confirm that they were in fact union with the service and was unable too. Also the salesman then attempted to tell us his O'Fallon lot had better quality cars and we should pick something from that lot. It's all the same dealership why would you say something negative about one of your other locations? In the end we were able to find the same car in almost new condition, 10,000 less miles, no accident, and one owner. and a year newer at a competitors dealership for the same price as Auffenberg's asking price. More

Service dept Had a few problems up front. But they made things right in a professional way. I'm very appreciative of the follow up service I received. Had a few problems up front. But they made things right in a professional way. I'm very appreciative of the follow up service I received. More