Auffenberg Ford Belleville

Awesome car sales guy! He was very professional, no hidden anything. Made this experience has painless as possible. Will definitely be back in the future. hidden anything. Made this experience has painless as possible. Will definitely be back in the future. More

Loved the customer service he was a awesome person that worked with me to get a car. He will definetely be recommended for next time I purchase a vehicle. worked with me to get a car. He will definetely be recommended for next time I purchase a vehicle. More

Worse after sales service on parts owed not installed on truck.Still waiting a month for correct tailgate to be installed.More excuses everytime I checked.Sounds like they don't have time to install correct truck.Still waiting a month for correct tailgate to be installed.More excuses everytime I checked.Sounds like they don't have time to install correct tailgate.Had time to sell me truck though. Wanted me to take tailgate half done and come back later to finish it,I said no,wanted it completely done before installing.Salesman just passed on info he got.Salesman ok. More

I'm on my 3rd vehicle through this dealer. Jerome, my salesman this time around, was great! Good selection and fair prices. Recommended dealer if you are in the market for a new or used vehicle. salesman this time around, was great! Good selection and fair prices. Recommended dealer if you are in the market for a new or used vehicle. More

The salesman was terrible I had a salesman named Jerome 2 years ago I should have stuck with him but unfortunately he was off today I had a salesman named Martinez long story s I had a salesman named Jerome 2 years ago I should have stuck with him but unfortunately he was off today I had a salesman named Martinez long story short he was terrible More

Horrible and dishonest dealership!!!! Worst dealership I've ever been to. Dishonest, and confrontational. Everyone is just trying to stick their hand in your pocket and get a dollar. Slimy Worst dealership I've ever been to. Dishonest, and confrontational. Everyone is just trying to stick their hand in your pocket and get a dollar. Slimy place, stay away!!!!! dishonest sales representative scott hart. absolutely the worst dealership ever! scott hart is the sales representative i dealt with, do not deal with him. he will do anything to convince you that he is helping you and that the dealership was in the wrong, not him. and then after the sale is closed he will not honor his word. ***do not do business here.***** came across country to purchase a $48k truck with just over 2k miles and was lied to about the condition. when i arrived i was told that they would not fix any of the problems and i can pay for my own flight home. after 8 hours at the dealership the manager finally agreed to repair the damages and gave me a slip for a we-owe saying they would mail me the parts. they have given me excuse after excuse, the parts are back ordered, the owner hasnt sent the key fob in. anything to get out of doing what they are supposed to do. after all of this they told me they could not give me a temporary tag, i would have to get a hotel and stay until the next day if i wanted a tag. (of course they did not offer to pay for that even though the reason they could not provide the tag was the dealerships fault) ended up driving 12 hours with no tags. do not do business you will regret it! dishonest, scam! More

Buyers beware My daughter bought a 2017 focus , it kept dying on her .They have a recall on this car for this problem. She takes it to Auffenburg in Belleville to g My daughter bought a 2017 focus , it kept dying on her .They have a recall on this car for this problem. She takes it to Auffenburg in Belleville to get it fixed , they have it less than a day and says it's fixed . She gets it back and on the way to work it does the same thing . She called them and they told her the recall parts were fixed and it would cost her 135.00 to diagnose the problem. Needless to say she was pissed so she called Ford and got a case number , that changed Auffenburgs whole attitude. Come to find out all they did was reset the computer the first time and did not replace the parts that were supposed to be replaced do to the recall . More

Stay away The sales guys are sneaky and gang up on you and do not believe anything they tell you so don't buy a car from them you will regret it The sales guys are sneaky and gang up on you and do not believe anything they tell you so don't buy a car from them you will regret it More

Bait and switch warning!!! Advertised on facebook and on their website completely inaccurate and out right lies. Drove 45 min to see a.car after confirming the fea warning!!! Advertised on facebook and on their website completely inaccurate and out right lies. Drove 45 min to see a.car after confirming the features and get there and the car had NONE of the options that were advertised!! Rude salesperson claiming everyone is himan and mistakes can happen. Unbelievable! More

Sneaky I spoke to Jake on a Monday night about purchasing an inexpensive car for my daughter on the Econo lot. We were in a hurry because my daughter was onl I spoke to Jake on a Monday night about purchasing an inexpensive car for my daughter on the Econo lot. We were in a hurry because my daughter was only going to be in town one day. I spent about 2.5 hours with Jake waiting and talking about the purchase of the car. I agreed to pay the sticker price plus the BOGUS single application of Auto Butler that was on it. I also put down $1,000 on the car and paid the sales tax, title and license. They ended up using my husband's income to cosign for my daughter, so I had to leave without seeing any paperwork. I told them that I wanted the payment to be under a certain amount and the financing period to be as short as possible. Jake had shown me financing for 0, 2000, and 4000 dollars down, and all but zero down were well below the payment I wanted for 36-48 months. I put down $1,000 and assumed, wrongly as it turned out, that I could count on a low payment for that amount of time. Jake told me that he would get me the financing details but they assured me the payment would be under my threshold. I told him I didn't care about the size of the payment as much as I did the length of the financing. It doesn't make sense to finance a used car for a lengthy time period. When my husband stopped by the next day to sign, he was in a huge hurry and ended up also waiting about 2 hours. The finance manager told my husband that it would be financed for 54 months. He wasn't aware of the original price I had discussed with Jake, and came home after signing to relay that to me. I was immediately concerned because the payment times 54 months is a huge amount of money and way more than the price of the car and even the highest finance rate I could imagine. I couldn't figure out why the financing time had jumped so much. I emailed Jake for an explanation and he informed me that the finance manager would go over it with my daughter. I didn't want to wait because I believed there had been a mistake with the pricing. I called and emailed several times over the next two days because I wanted to know before we arrived Saturday with my daughter. I really had to chase them. When the finance manager finally called me he informed me that Jake and the manager on duty the night I was there had added the service contract without asking me, telling me the price, or getting my permission. They told me the price would meet the monthly payment I asked for, but I didn't know they would add things to the price to get up there! They counted on my husband not knowing the price we had discussed with Jake and I believe they did this on purpose. The finance manager of course went on and on about how they were trying to help me, but I just feel that Jake and the manager bilked us out of the extra $1,800. The thing is, we were in a hurry to purchase the car, and between my husband and I we had wasted five hours of time sitting around waiting for Auffenberg to screw us over. We needed the car first thing on Saturday morning and I didn't have time to wait around any more. I told them to leave the purchase as is and we would just eat it. I have no confidence whatsoever that the service contract help us at all. Invariably whatever we need is never covered. I had a bad experience with Auffenberg several years ago and swore I would never go back. However, they had a good car at a decent price and I thought I would chance it. Never again. Jake and his manager on 9/24/2018 were very dishonest and took advantage of the fact that we couldn't all be there at the same time and the fact that we were in a hurry. I've just discovered that the service contract is cancellable within 30 days. I have requested cancellation. We shall see. More