Auffenberg Ford Belleville

The salesman was terrible I had a salesman named Jerome 2 years ago I should have stuck with him but unfortunately he was off today I had a salesman named Martinez long story s I had a salesman named Jerome 2 years ago I should have stuck with him but unfortunately he was off today I had a salesman named Martinez long story short he was terrible More

Horrible and dishonest dealership!!!! Worst dealership I've ever been to. Dishonest, and confrontational. Everyone is just trying to stick their hand in your pocket and get a dollar. Slimy Worst dealership I've ever been to. Dishonest, and confrontational. Everyone is just trying to stick their hand in your pocket and get a dollar. Slimy place, stay away!!!!! dishonest sales representative scott hart. absolutely the worst dealership ever! scott hart is the sales representative i dealt with, do not deal with him. he will do anything to convince you that he is helping you and that the dealership was in the wrong, not him. and then after the sale is closed he will not honor his word. ***do not do business here.***** came across country to purchase a $48k truck with just over 2k miles and was lied to about the condition. when i arrived i was told that they would not fix any of the problems and i can pay for my own flight home. after 8 hours at the dealership the manager finally agreed to repair the damages and gave me a slip for a we-owe saying they would mail me the parts. they have given me excuse after excuse, the parts are back ordered, the owner hasnt sent the key fob in. anything to get out of doing what they are supposed to do. after all of this they told me they could not give me a temporary tag, i would have to get a hotel and stay until the next day if i wanted a tag. (of course they did not offer to pay for that even though the reason they could not provide the tag was the dealerships fault) ended up driving 12 hours with no tags. do not do business you will regret it! dishonest, scam! More

Buyers beware My daughter bought a 2017 focus , it kept dying on her .They have a recall on this car for this problem. She takes it to Auffenburg in Belleville to g My daughter bought a 2017 focus , it kept dying on her .They have a recall on this car for this problem. She takes it to Auffenburg in Belleville to get it fixed , they have it less than a day and says it's fixed . She gets it back and on the way to work it does the same thing . She called them and they told her the recall parts were fixed and it would cost her 135.00 to diagnose the problem. Needless to say she was pissed so she called Ford and got a case number , that changed Auffenburgs whole attitude. Come to find out all they did was reset the computer the first time and did not replace the parts that were supposed to be replaced do to the recall . More

Stay away The sales guys are sneaky and gang up on you and do not believe anything they tell you so don't buy a car from them you will regret it The sales guys are sneaky and gang up on you and do not believe anything they tell you so don't buy a car from them you will regret it More

Bait and switch warning!!! Advertised on facebook and on their website completely inaccurate and out right lies. Drove 45 min to see a.car after confirming the fea warning!!! Advertised on facebook and on their website completely inaccurate and out right lies. Drove 45 min to see a.car after confirming the features and get there and the car had NONE of the options that were advertised!! Rude salesperson claiming everyone is himan and mistakes can happen. Unbelievable! More

Sneaky I spoke to Jake on a Monday night about purchasing an inexpensive car for my daughter on the Econo lot. We were in a hurry because my daughter was onl I spoke to Jake on a Monday night about purchasing an inexpensive car for my daughter on the Econo lot. We were in a hurry because my daughter was only going to be in town one day. I spent about 2.5 hours with Jake waiting and talking about the purchase of the car. I agreed to pay the sticker price plus the BOGUS single application of Auto Butler that was on it. I also put down $1,000 on the car and paid the sales tax, title and license. They ended up using my husband's income to cosign for my daughter, so I had to leave without seeing any paperwork. I told them that I wanted the payment to be under a certain amount and the financing period to be as short as possible. Jake had shown me financing for 0, 2000, and 4000 dollars down, and all but zero down were well below the payment I wanted for 36-48 months. I put down $1,000 and assumed, wrongly as it turned out, that I could count on a low payment for that amount of time. Jake told me that he would get me the financing details but they assured me the payment would be under my threshold. I told him I didn't care about the size of the payment as much as I did the length of the financing. It doesn't make sense to finance a used car for a lengthy time period. When my husband stopped by the next day to sign, he was in a huge hurry and ended up also waiting about 2 hours. The finance manager told my husband that it would be financed for 54 months. He wasn't aware of the original price I had discussed with Jake, and came home after signing to relay that to me. I was immediately concerned because the payment times 54 months is a huge amount of money and way more than the price of the car and even the highest finance rate I could imagine. I couldn't figure out why the financing time had jumped so much. I emailed Jake for an explanation and he informed me that the finance manager would go over it with my daughter. I didn't want to wait because I believed there had been a mistake with the pricing. I called and emailed several times over the next two days because I wanted to know before we arrived Saturday with my daughter. I really had to chase them. When the finance manager finally called me he informed me that Jake and the manager on duty the night I was there had added the service contract without asking me, telling me the price, or getting my permission. They told me the price would meet the monthly payment I asked for, but I didn't know they would add things to the price to get up there! They counted on my husband not knowing the price we had discussed with Jake and I believe they did this on purpose. The finance manager of course went on and on about how they were trying to help me, but I just feel that Jake and the manager bilked us out of the extra $1,800. The thing is, we were in a hurry to purchase the car, and between my husband and I we had wasted five hours of time sitting around waiting for Auffenberg to screw us over. We needed the car first thing on Saturday morning and I didn't have time to wait around any more. I told them to leave the purchase as is and we would just eat it. I have no confidence whatsoever that the service contract help us at all. Invariably whatever we need is never covered. I had a bad experience with Auffenberg several years ago and swore I would never go back. However, they had a good car at a decent price and I thought I would chance it. Never again. Jake and his manager on 9/24/2018 were very dishonest and took advantage of the fact that we couldn't all be there at the same time and the fact that we were in a hurry. I've just discovered that the service contract is cancellable within 30 days. I have requested cancellation. We shall see. More

Did not honer auff ford manufacture warrenty. I looked up the warrenty for my 2014 ford escape.it said it would cover me up to 36000 miles. I had 32000? Miles when dave told me that the rod axel w I looked up the warrenty for my 2014 ford escape.it said it would cover me up to 36000 miles. I had 32000? Miles when dave told me that the rod axel would be coverd but not the tire rod end.but i still was charged for axel plus labor.i was given 100 dollars for my 169.00 dollar car rental fees.after you kept my car for 22days.just because you had to wait for parts that should not be charged to me.plus you said you also had to wait for more money from my insurance.so you stoped work in the middle of the job.something just smells fishie to me about the whole thing.thanks for giving me my own 100 dollers back.DM More

Used truck rip off Found a 2008 used ford f 150 4x4 off road at this dealerships used car lot! odometer reading was 68000 miles truck was in like new condition. Was assu Found a 2008 used ford f 150 4x4 off road at this dealerships used car lot! odometer reading was 68000 miles truck was in like new condition. Was assured that the vehicle had been checked out and cleared for sale. Drove the truck and was impressed with its condition and drivability. bought the truck for 16000 dollars and drove it for a week. weather turned extreme;y warm so I turned on the a/c. Result was nothing! Went back to dealer and brought this fact to their attention. Was told the system was fully charged but the hi pressure switch was not working, Was told it would take a week or two to order. During this time I also found the 4 wheel drive wouldn't engage. brought this to the dealers attention also. In the meantime I took the truck to a dealer I had dealt with and trusted. Was told that the a/c only had 6 ounces of coolant in it. They added 30 more ounces but the a/c still didn't work. After three weeks passed and I had not gotten any results from original dealer went back and complained! They took truck into shop and told me that in order to fix the a/c They would have to replace the dash cluster. And that the motors that operated the 4x4 were burnt out and needed replaced! Was informed that this work could be accomplished but that I would be required to pay half the cost.I thought this was a little underhanded but figured it was the only way to get the truck operating as it was supposed to! So I asked what the cost was going to be. Was informed it would be 800.00 dollars! So if they got their parts from ford at cost I'm pretty sure I payed the bulk of any bill that occurred. Also while there the shop manager removed some personal papers that came with the truck and replaced them with others that didn't describe the the truck as it was when I bought it! I do expect a business to be honest and open when dealing with the public. And I feel this dealership is underhanded sneaky and will cheat anyone they can if they think they can get away with it!!!!!!!!!!!! More

Bad Experience-Wish that i would’ve read these reviews first Initially, the buying experience was ok. I went with a family member to the dealership since it was my first time buying a car. After finding a car t Initially, the buying experience was ok. I went with a family member to the dealership since it was my first time buying a car. After finding a car that we thought would fit me well, we went through all the paperwork and signed everything that needed to be signed and drove the car away. My mom was a little weary of the finance manager (Shawn) and also of the dealership in general because they were slow to mention certain fees that were being added to the cost. It just made them look a little shady. I brushed it off, because I was just happy to be in a new vehicle. Fast forward some weeks forward. I went to the licensing office to get my car properly registered. I encountered a problem with the dealership putting the wrong bank on the lien. You would think that after a $175 documentation fee that these kind of things would be double checked, but nope, there it was. So i was unable to get my car registered properly. I immediately called the dealership and was told on 2 separate occasions by 2 different people that i “should’ve tried to register my car earlier”. I couldnt believe the audacity of these people to tell me that when it’s totally up to me when to register my car, especially when they couldn’t even get their own paperwork right. It was about 3 days before the deadline, and it was ultimately their fault that the registering process had come to a stand still. It was very unprofessional of them. I called back a few days later because I was told that it was nothing that they could do at the time. I was told that the forms would be sent to my email as soon as possible, likely before the end of the day. That did not happen. I was also told that they wouldn’t pay any late fees associated with my car registration being delayed, even though it was their fault. They also stopped answering the phone. Now I will have to deal with the threat of tickets since my car is not properly registered, being out of a vehicle until I can get correct documentation, and getting the run around to fix the problem, I regret going through this dealership and I cant even put into words how frustrating and unprofessional it has been dealing with them. The only person that remained professional and somewhat helpful through the situation is Will Pagan. More

Recall parts for a Mustang Was able to get my airbag recall installed on my Mustang at Jack Schmitt in Collinsville. Afuufenberg could or would not order the part!!!! I have n Was able to get my airbag recall installed on my Mustang at Jack Schmitt in Collinsville. Afuufenberg could or would not order the part!!!! I have never had a good experience with this dealership. So I have to drive 20 minutes to another Ford dealer when this one is 5 miles away. 5 things down!! Get your act together Auffenburg!!!!!!!! More