Auffenberg Ford Belleville

Mr. Jerome West was phenomenal with helping me to find my new vehicle. He showed me all around each of the plaza malls so that I could check all the different males and models. He gave me all of the needed new vehicle. He showed me all around each of the plaza malls so that I could check all the different males and models. He gave me all of the needed information when I asked about specific vehicles. He helped me find a vehicle tailored to fit my family needs. Last, but not least, He even helped me to achieve a lower rate for the vehicle I wanted. I couldn’t be more happy with the service that I received on that day. HAPPY CUSTOMER ♥️ More

Kyle couldn’t have been less interested in selling me a car. He strung me along on my questions about the car’s maintenance history and told me he was too busy and would work on it Monday. Needless to say car. He strung me along on my questions about the car’s maintenance history and told me he was too busy and would work on it Monday. Needless to say the car is still on the lot and I purchased elsewhere. If your salesman isn’t willing to find out basic information on a used car with multiple owners there is a reason. Such a shame as with a minimal amount of effort I was walking out with the car. More

My dealings with the Auffenberg Ford in Belleville, IL have not been good. I purchased a Certified 2017 Ford Focus in Dec of 2019. The issue started when I took the car in for service because of an o have not been good. I purchased a Certified 2017 Ford Focus in Dec of 2019. The issue started when I took the car in for service because of an oil leak and Auffenberg found additional items wrong with the powertrain. I let them know that I bought the car Certified with a 7 year 100 thousand mile powertrain warranty (the car has 77,000 miles on it). The service center came back to me saying the car was sold to me without the Certification. After getting the runaround as to why, their final answer was that I declined the "optional" add on warranties. The reason I opted out of the additional warranties was because of the powertrain warranty that came with the vehicle certification. The powertrain work came to over $1400. I wrote several emails to the dealership and finally received a call from the General Manager who said the car was certified and that I did have the warranty. He promised to get back to me with a solution. It's now been 7 days since that call and no one will respond with an update. Note that I included Mr. Auffenberg in my emails. This issue is very frustrating. More