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Auffenberg Ford Belleville

Belleville, IL

4.3
182 Reviews

901 South Illinois St.

Belleville, IL

62220

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Showing 182 reviews

May 13, 2022

I absolutely love the great service I get from Auffenberg. Charlie is an excellent salesman. More

by gboyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Schley Martin
May 02, 2022

Very interested in us. Very fair in offering to buy our car for our purchase of a new Edge. More

by cwalt1217
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charlie Koehler
April 28, 2022

I will not be going back for any services at any of the Auffenberg dealerships. On 2 separate occasions I feel that they have been dishonest with me. More

by playcards230
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service department
March 28, 2022

Louis Martinez did an excellent job describing the functionally of the truck, he was professional/courteous and quite knowledgeable and not overwhelming Great Salesperson More

by mberg
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Louis Martinez Don't know who Martin Schley is but Louis did an excellent job, Schley Martin
March 14, 2022

Kyle couldn’t have been less interested in selling me a car. He strung me along on my questions about the car’s maintenance history and told me he was too busy and would work on it Monday. Needless to say More

by Benny2022
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle J, Schley Martin
Mar 15, 2022 -

Auffenberg Ford Belleville responded

We are absolutely appreciative of each and every customer. Our goal is always a five star worthy interactions each time. We're sorry we let you down. We'd love the chance to redeem ourselves and partner you up with our senior customer rep, Luis. We want to make sure that we work to earn your business and if anything isn't right, we do promise to work on in.

February 21, 2022

THIS IS THE 2ND VECHILE I'VE BOUGHT HERE. BOTH TIMES WAS GREAT. EVERYONE BACKS UP WHAT THEY SAY. THIS TIME I CALLED ANOTHER DEALERSHIP FIRST. THEY TURNED ME AWAY CAUSE I WANTED TO PAY CASH. More

by GOOFY1765
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
TERRY, Schley Martin
February 03, 2022

My dealings with the Auffenberg Ford in Belleville, IL have not been good. I purchased a Certified 2017 Ford Focus in Dec of 2019. The issue started when I took the car in for service because of an o More

by anthonymayo90
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Schley Martin
Mar 15, 2022 -

Auffenberg Ford Belleville responded

There was an error within the Ford computer system for Mr. Mayo. We were able to track down all the certification paperwork and get Ford to backdate everything to ensure his Focus would be repaired under the warranty. Unfortunately it did take several days to fix the internal paperwork due to Covid and we would appreciate the opportunity to help Mr. Mayo in the future!

Mar 15, 2022 -

anthonymayo90 responded

Yes...the issue was resolved and I'm very happy!

January 23, 2022

Jerome was amazing. He ACTUALLY helped me chose the perfect car! It was a great experience More

by Lanise5
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jerome west, Schley Martin
January 18, 2022

Highly recommend Auffenberg Ford Bellevile! We went out looking for a new truck and very glad that we chose Auffenberg! Showed up at 3pm for a trade with no clue what inventory was available. We met Kyle, More

by Maz9987
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Floyd , Schley Martin
October 27, 2021

I bought a car for my 18 year old daughter from here. I also purchased the package that pays for maintenance and oil changes so my daughter could take it in as needed. Let me tell you, the individuals work More

by keller010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
NA
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