Auffenberg Ford Belleville

I recently had the pleasure of purchasing a 2018 Ford Escape from Auffenberg Ford Belleville and had an absolutely fantastic experience! The entire process was smooth and stress-free, thanks to the sales Escape from Auffenberg Ford Belleville and had an absolutely fantastic experience! The entire process was smooth and stress-free, thanks to the sales team and management, who were both incredibly knowledgeable, patient, and genuinely focused on finding the best car to fit my needs. Within 10 minutes of being in the building, we already knew which car I was purchasing. Alexus helped me navigate my trade-in options and provided all necessary details to make an informed purchase. She answered all my questions without pressure and made sure I understood every step of the deal. As an added bonus, she made the lengthy sales process enjoyable and engaging. Shaun, with the finance team, was also very helpful in getting me the best loan terms possible and provided detailed options for add-ons without pressure. I would highly recommend Auffenberg Ford Belleville to anyone looking for a new car, and will definitely return for my next vehicle purchase! More

I have purchased a car from this location few months ago. The purchase went great. I was offered a free one-time maintenance (oil change and tire rotation). After one month, engine light came on, and they we The purchase went great. I was offered a free one-time maintenance (oil change and tire rotation). After one month, engine light came on, and they were ok to fixed for free. Two weeks later, the engine light back on, and it was same issue. I contacted them, they said yes. And they never told me to bring the car over to fix. I texted him two weeks ago, never got back with me. Before that, took my car for the maintenance, they only did oil change not tire rotation, when i contacted him, he said sorry we forgot. even though the email I received from them to confirm the appointment, said tire rotation and oil change. They even sold me the car higher than any other place, but i took it because we needed a car for my family. I don't recommend this place at all. More

We purchased a used Nissan Rogue on Thursday 1/9. We made an appointment online and received no directions on which facility to go to, or which salesperson to contact. We went to three different bu We made an appointment online and received no directions on which facility to go to, or which salesperson to contact. We went to three different buildings and when we finally got the correct one, no one seemed to know we were coming and there was confusion about who would serve us. The vehicles we specifically came to see were at another facility 15 minutes away, and one of them had unrepaired body damage and the engine died during the test drive...four times. While test driving the Rogue, a warning light came on and the dealership promised to resolve it prior to picking up the vehicle on the follow day (Friday 1/10). There was a snowstorm on 1/10, so no one came in to work, which is understandable. We were assured the car would be ready the evening of Monday 1/13. We communicated that we would be picking it up at 5pm. The salesman did not tell the service department this and left for the day...we showed up to find that the car was not ready, nor were they aware we were coming. We drove 90 miles round trip for no car. It is now Wednesday 1/15 and the car still is not ready. They have cashed my check. The communication from the salesman to us and between the salesman and service has been extremely poor and would be nonexistent if we were not checking daily. They have not proactively contacted us about anything. I will be cautioning all of my friends to not buy from Auffenberg. More

Always makes room to get me in for service very customer based, from sales to service they are great based, from sales to service they are great More

The mechanic was very through and he sent me a video of the scratches on my auto bumper that could affect the sensor performance. the scratches on my auto bumper that could affect the sensor performance. More

This is the second used car I bought from Auffenberg in Belleville—great experience both times. Excellent customer service Belleville—great experience both times. Excellent customer service More

The salespeople at Auffenburg’s used car dealership definitely have a lot to learn. The first time I met anyone, they were cussing, talking about female body parts, smoking weed, etc. They got me into definitely have a lot to learn. The first time I met anyone, they were cussing, talking about female body parts, smoking weed, etc. They got me into the car I was looking at, but failed to inform me about some things I feel should have been mentioned and tried to make me feel like I was being irrational when I brought them up. The car required service before even a week had passed, and the sales manager said he doesn’t have any control over what his sales people tell customers they can offer “out of their own pockets”. We will not be returning to Auffenberg, and we will be making sure our contacts know about the issues we’ve had. More

Alexus is good. Highly recommend her Need battery cover plate for the battery in the left rear of the trunk. Highly recommend her Need battery cover plate for the battery in the left rear of the trunk. More

Alexus was very friendly, very knowledgeable about the car, she took the time to explain things... I love her manners. car, she took the time to explain things... I love her manners. More

Very helpful with my new purchase. Very polite with all my needs. Thank u everyone Very polite with all my needs. Thank u everyone More