Auffenberg Ford Belleville

SERVICE DEPARTMENT ONLY: If I could leave zero stars, I would. The entire experience was a case study in how not to run a service department, and the individual most responsible—Joe, the service manager— I would. The entire experience was a case study in how not to run a service department, and the individual most responsible—Joe, the service manager—should seriously reconsider his career path. His lack of professionalism, empathy, and basic customer service instincts made a difficult situation even worse. From the moment I called to schedule my appointment, there were red flags. They incorrectly logged my vehicle as a 2018 Mercedes F250 (a vehicle that doesn’t exist) instead of my 2005 Ford F250 diesel. I specifically called ahead to confirm they had the correct filters on hand to avoid delays. I was quoted $79 for an oil change—suspiciously low for a diesel truck, which I mentioned—but they confirmed it was accurate. It wasn’t. They also confirmed filters that I provided numbers for, I showed up and no one had a clue what I was referring too and had to order and delay the service. When I arrived, Joe’s attitude was immediately off-putting. Indifferent, disengaged, and dismissive—he gave the impression that customer concerns were beneath him. When the very capable woman at the desk tried to get answers from Joe to ease my hesitation, he shrugged and said, “We don’t have a diesel tech—we’ll figure it out.” Said loud enough for the entire service bay to hear. That instilled zero confidence in their competence. I waited over two hours for a job that took 48 minutes—and my truck sat finished in the bay for nearly 40 of those minutes while I was left waiting. When I got the bill, I nearly fell over: $680 for an oil and fuel filter change, even though I supplied my own oil. The Motorcraft filters retail for under $30. Somehow, I was charged $160 for them. 2 Oil/coolant Filters around $18/ea charged $60+/ea. Labor 2 hours at $150 less than 1 hour of work performed. Joe offered no explanation—just repeated “I’m not arguing on price” over and over like a broken record, unable or unwilling to provide any transparency or rationale. When I calmly asked about the inflated labor charges and filter markups, he acted like I was attacking him personally. He had zero interest in retaining a customer who owns five personal vehicles, four fleet trucks, and runs a classic car business. His response? “One and done—pay the bill.” I brought all of this to the GM’s attention, who was more receptive but ultimately excused Joe’s behavior because “he does a lot for us.” That kind of blind loyalty to an unprofessional employee is exactly why experiences like this continue to happen. Joe may be in a managerial position, but he lacks the basic communication skills, customer awareness, and situational tact needed to represent any public-facing business. If this shop wants to retain even a shred of credibility, it should seriously reevaluate who it allows to lead its service department. Unfortunately for me this review is not where it stops. I am so embedded in the local car community I can guarantee business will be impacted significantly via my word of mouth. More

Went into Auffenberg Ford South (Belleville location) to test drive some Broncos. Charlie Kohler and his assistant Alexis did a great job with explaining features and whatnot of the models. We worked out a test drive some Broncos. Charlie Kohler and his assistant Alexis did a great job with explaining features and whatnot of the models. We worked out a great deal and walked away with a new Bronco and a good trade in value for our old vehicle. This is the second time we have purchased from Charlie and will continue to come back to him. More

Scott,Brian,Kyle was extremely helpful and made the car buying experience so easy and made it hassle free. I will definitely be returning for my next vehicle. Keep up the good work guys buying experience so easy and made it hassle free. I will definitely be returning for my next vehicle. Keep up the good work guys More

Great truck. Great deal. Very satisfied with whole transaction. Alexus was great to deal with. Go see Alexus if you are looking for a new car or truck, to get a g Great deal. Very satisfied with whole transaction. Alexus was great to deal with. Go see Alexus if you are looking for a new car or truck, to get a great deal! More

Service was prompt, professional and courteous. Everything was explained well and went smoothly. Would recommend Everything was explained well and went smoothly. Would recommend More

We worked with Charlie Kohler and he was an amazing salesman. We drove away in a beautiful Ford Edge Titanium edition and love it! salesman. We drove away in a beautiful Ford Edge Titanium edition and love it! More

I can’t believe anybody would complain about this operation. I was received very courteously and treated with respect and dignity, and enjoyed my purchase. operation. I was received very courteously and treated with respect and dignity, and enjoyed my purchase. More

Communication was awful. I called 15 times for updates and received no call back. I made Aufenberg wait on payment as long as it took them to return calls I called 15 times for updates and received no call back. I made Aufenberg wait on payment as long as it took them to return calls More

I bought a truck at Auffenberg Ford, but encountered unprofessional service, unauthorized charges, and recurring issues. unprofessional service, unauthorized charges, and recurring issues. More

Very disappointed in my purchase not very good service after the sale was told they would fix a few bad spots on the car when I picked it up they had just touched it up with a little paint it looked terri after the sale was told they would fix a few bad spots on the car when I picked it up they had just touched it up with a little paint it looked terrible More