Auffenberg Chrysler Dodge Jeep Ram

Deceptive Sales, Incompetent Repairs, and Abysmal Customer Service – Avoid at All Costs! If I could give zero stars, I would. Auffenberg O’Fallon Jeep is nothing short of a scam operation, selling Customer Service – Avoid at All Costs! If I could give zero stars, I would. Auffenberg O’Fallon Jeep is nothing short of a scam operation, selling misrepresented vehicles and providing some of the worst customer service I’ve ever experienced. I purchased a car from them that was blatantly misrepresented as having a clean Carfax and no accident history—but it didn’t take long to realize that was an outright lie. The car had clear and obvious signs of extensive front-end damage. The most damning evidence? The headlight was being held in place with ZIP TIES and screws jammed into places they didn’t belong. ZIP TIES. This was not a minor issue—it was a slap in the face to any customer expecting honesty and basic mechanical competence. When I went to replace the headlight assembly, I had to literally bend back part of the mount just to get the new headlight to fit properly. This means whoever “fixed” this car either had no idea what they were doing or just didn’t care. And the dealership either ignored it or actively covered it up. But wait—it gets worse! When I called to address the issue, the sales associate talked over me the entire time, dismissing my concerns with, “Well, I didn’t sell you the car, so it’s not my problem.” That’s the level of professionalism you can expect from Auffenberg O’Fallon Jeep. And as for their management? Nonexistent. I have tried multiple times to contact the manager, leaving messages, and he has not even bothered to reach out. Apparently, once they have your money, your business and concerns no longer matter. Auffenberg O’Fallon Jeep is either staffed by completely incompetent mechanics or they are knowingly running a con. Either way, they have no business selling cars. If you value honesty, integrity, and basic customer service, STAY FAR AWAY. There are plenty of dealerships that won’t take your money and run. This place is a disgrace. More

One of the worst experiences in over 40 car deals. Do yourself a favor and go anywhere else and do not waste your time dealing or trying to work with auffenburg CDJR Do yourself a favor and go anywhere else and do not waste your time dealing or trying to work with auffenburg CDJR More

The sales and finance department was incredible. James Longston was a great help and made the whole process quick and efficient. Thank you Affenberg James Longston was a great help and made the whole process quick and efficient. Thank you Affenberg More

Avoid at all possible cost! After sale service is non-existent. They sold us a car with the check engine light on and signed a bill of sale saying repairs owed, and have dodged After sale service is non-existent. They sold us a car with the check engine light on and signed a bill of sale saying repairs owed, and have dodged our calls and texts ever since. We have called at least weekly and have received promises of calls back and never got them. We gave up on the service department and left texts and calls and voicemail for our sales rep with no response. Texted the substitute person covering for our sales rep when he was out and never heard back after a promise to escalate to service manager. You have a legal obligation to repair this and are refusing to hold up your end, and we're paying for a car that isn't safe to drive when it works at all. Fix this, and this and all the other reviews I'm about to post will go away. I've tried everything. More

Purchased a pickup in March and needed a repair was told to get fixed and would be reimbursed. Was lied by to by Marcus. Don't deal with Marcus or Emilia as they will lie right to your face just to get you to get fixed and would be reimbursed. Was lied by to by Marcus. Don't deal with Marcus or Emilia as they will lie right to your face just to get you out the. Door and then you are on your own More

I recently bought a Dodge Charger Hellcat at another dealership out of state. It unfortunately had a ton of issues with it when I received it. I took it to Auffenberg Dodge Jeep in Shiloh to have them dealership out of state. It unfortunately had a ton of issues with it when I received it. I took it to Auffenberg Dodge Jeep in Shiloh to have them address all the problems. Mike Reed and his team of service reps worked hard to help me get compensation from the dealership that sold me the vehicle. The mechanic (Ron) working on my HC is honestly the best around. Simply put, he knows his "stuff"! Thank you Ron! Mike Reed, Thank you! Without you, this would have been a nightmare that never ended. I honestly appreciate everything you did for me. Your communication is 200% and that goes a long way! Sincerely, Tim Catanzaro More

I purchased a new Chrysler Pacifica here. I have been looking for months. My experience working with Brendan Carrillo has been awesome. I called him in the morning to check if the Pacifica was on their looking for months. My experience working with Brendan Carrillo has been awesome. I called him in the morning to check if the Pacifica was on their lot and confirmed the price according to what I saw on the Internet. Brendan confirmed everything over the phone and when we arrived it was still the same price. Which wasn't the case at another dealer we had checked that morning. Brendan was very helpful giving us all the information about the Pacifica and comparing to other cars on the lot. Brendan was very professional through the whole process. Brendan has been available for all my questions. Brendan made sure that all our needs were meet. I highly recommend Brendan and the team at Auffenberg!! More

I purchased a new Chrysler Pacifica here, and the experince was smooth and easy. We have a lot of grandkids, definitely needed the extra room. Auffenberg made sure we found what we were looking for a experince was smooth and easy. We have a lot of grandkids, definitely needed the extra room. Auffenberg made sure we found what we were looking for and made sure the price was right. Brendan was our salesman, very honest and straight to the point. If you want a deal and someone honest, he's the guy More

Trevor was very pleasant and knowledgeable! He was very helpful in buying my new car. Best decision I have made. The process was very easy. helpful in buying my new car. Best decision I have made. The process was very easy. More