Auffenberg Chevrolet Buick GMC

I only went to the dealership because my key broke and I needed a new key made, I tried all the locksmiths and nobody could help me, however, even though the dealership was able to make me a key, they also needed a new key made, I tried all the locksmiths and nobody could help me, however, even though the dealership was able to make me a key, they also charged me $91 for the key, and mind you this is a simple key, no key fob or nothing like that, and failed to let me know that I could program it myself, and was going to charge me to program it. I was going to have to pay a tow truck to tow my car to the dealership to program this key that I programmed myself after looking on the internet. And I found out that Ace Hardware would have made my key for $30 after I had already had it made. I will never go back to this dealership again! Sad sad world we live in. More

I bought a 2015 chrystler 200 from them give almost 19000 for it didnt have it 6 weeks an motor blew up in it been in the shop for 3 weeks still dont know when im gettn it back call an talk to them about get for it didnt have it 6 weeks an motor blew up in it been in the shop for 3 weeks still dont know when im gettn it back call an talk to them about gettn sonethin else to drive while my cae is down for the third time been blew off you would think after spendin 19000 on a car it would last longer than 6 weeks More

We thought we had found a good dealer only to be disappointed. We purchased a Buick Enclave in September 2021. After driving it and pulling it behind our motorhome, we decided to trade for a l disappointed. We purchased a Buick Enclave in September 2021. After driving it and pulling it behind our motorhome, we decided to trade for a larger SUV which would be easier to tow. In April, I contacted the salesman we dealt with and explained the situation, and asked him about finding us a Suburban type vehicle with under 150,000 miles we could FLAT TOW behind our motorhome. He sent me photos of the 2014 Suburban we currently bought from them taking their word it would fit our needs for flat towing. We had the vehicle for 4 weeks when we attempted to attach it to our motorhome only to find out we could not tow it because it has a single-speed transfer case. This after spending over $700 for new tires and $500 for new tow brackets to attach to the motorhome. The DEALERSHIP KNEW it could not be towed. The excuse of the saleman only working there about 18 months does not fly, it is their JOB to know the vehicles. I contacted the dealership and spoke with a gentleman who researched for me and called back to inform me we could not tow it for the risk of ruining the transmission. We are not happy with that and started looking for a vehicle we could use. I once again contacted the salesman asking AGAIN for him to find us a vehicle we could flat tow behind our motorhome. He did nothing. I looked at the Auffenburg site and saw a 2013 Tahoe which would be perfect for our needs. It was more expensive and we would have been happy to trade for a different one realizing we would pay more for the new one. Imagine our surprise when we were quoted a bid on our vehicle of over $6,000 less than we paid 6 weeks ago!!! They also had the other vehicle way over retail value according to the current market. We would have given a difference of around $6000, but not $12,777. I would say RUN, do not even think about dealing with these people. We are seniors and they plainly took advantage of us. I also have confirmation of everything I have said, I have all written contact between the salesman and myself. I have removed the salesman's name to protect his family, even though he felt no need to defend our rights. This dealership is so dishonest I will continue to give bad reviews. More

This dealership is absolutely amazing! We dealt with a few complications, but Ryan and Barry were quick to get them solved and taken care of! No other salesman would’ve went as far as either of these 2 ge few complications, but Ryan and Barry were quick to get them solved and taken care of! No other salesman would’ve went as far as either of these 2 gentleman went for their customer! We couldn’t be happier with the outcome of everything! Thank you guys!! More

Terrible staff!!! The one they call Barry, yeah, joke! The finance guy, Traverse, joke number 2. 3 weeks in the waiting for a done deal. Returning the car because Bar The one they call Barry, yeah, joke! The finance guy, Traverse, joke number 2. 3 weeks in the waiting for a done deal. Returning the car because Barry can't fix the problem. He is your typical salesman. All about himself. Traverse needs a calculator to count his toes. Stay away!! Very far away!! More