Audi of Wallingford - Service Center

The service department at Audi of Wallingford is truly outstanding. The staff are professional, accommodating and courteous, often going above and beyond to ensure that the customer has the best experien outstanding. The staff are professional, accommodating and courteous, often going above and beyond to ensure that the customer has the best experience possible. As a nurse, my shifts often fluctuate and Michale was able to work around my schedule, in terms of date/time, providing me with a loaner, and updating me as to when my car will be ready for pick-up. Michale is friendly, personable, and goes above and beyond to ensure that the customer is satisfied. Overall, I can not say enough about my experience thus far at Audi of Wallingford. Their dedication to customer service does not go unnoticed. More

From sales to service my experience at Audi of Wallingford has been excellent. The service department is outstanding. The new building provides easy access for drop off and pick up. The staff i Wallingford has been excellent. The service department is outstanding. The new building provides easy access for drop off and pick up. The staff is always accommodating with a date/time, providing a loaner, calling you with an estimate and calling you when your car is ready for pickup. Thank you Audi of Wallingford. More

I was 3000mi from home in my 2 week old A7 and in need of service. Mark got me in quickly and kept me apprised along the way. I needed a part from Germany which came in well ahead of expectations. While I service. Mark got me in quickly and kept me apprised along the way. I needed a part from Germany which came in well ahead of expectations. While I am a non-recurring customer at this dealership and was concerned that that could impact how I was treated, that was never the case. The responsiveness was top notch and I would not hesitate to bring my vehicle here for service again. More

It doesn't get any better than Audi of Wallingford!! I've leased two cars (one which I custom ordered!!) from the help of Jim Anderson. He's always so polite, knowledgeable, and efficient. Any time the I've leased two cars (one which I custom ordered!!) from the help of Jim Anderson. He's always so polite, knowledgeable, and efficient. Any time the cars have been due for service, I call, get the data/time I need, and I am treated with the utmost respect. The work done is always done correctly and the car always comes back sparkling clean. Jeff and the other gentlemen who promptly greet you as you enter the service area always listen to any concerns and then take the time to explain what service was done to the car. All service has always been completed in a timely fashion. I don't just feel like a number when I go there and appreciate the extra efforts they all show to ensure total customer satisfaction. I drive my A5 knowing that it's covered and just enjoy driving!!! Thank you! More

I have dealt with many dealerships for years- Ford, Lincoln, Mercury, Jaguar, Bmw, Buick Mercedes-Benz, Hyundai, Honda, Toyota, Cadillac, Chrysler and Dodge, and Subaru; and now Audi. Porsche Audi of W Lincoln, Mercury, Jaguar, Bmw, Buick Mercedes-Benz, Hyundai, Honda, Toyota, Cadillac, Chrysler and Dodge, and Subaru; and now Audi. Porsche Audi of Walingford is the absolute worst of them all. If ever there was a dealer to lie up to the cliche' lousy dealership experience, it is them. I purchased Two new Audi's, and have been there for ALL of the service on these vehicles, not just the warranty work (which has been often, and extensive) and literally, every single time they are oh so rude. Offensively so- as if I am inconveniencing them by even calling, much less making a service appointment. They have tried multiple times to charge for warranty work. Every "courtesy" loaner I've gotten (about 12 now) has been filthy inside and out- I remember one being clean on the outside one time. Every time they fix something- I am lied to lie about pricing, and what needs to be done; and pretend to not know what they did last time, even though they just got my information, confirmed my information, and are looking at it on the screen in front of them! Did I mention rude? I'd change dealers, but it means driving an hour in the wrong direction. This is my last new Audi. I sold the other one, have one left, and am not ever looking back. I love the Audi vehicles, however it is just not worth the stress and aggravation. spend $140,000 something on cars and you'd think you would receive at least decent service. I spent $12,000 on a new Dodge Neon when I was a kid, and the service was excellent. This is not worth my time. Should you be local to them, and not have the time to drive to a different Audi dealer- then buy a Mercedes, BMW, Cadillac, Acura, Lincoln, Etc- but save your energy, time, and money and avoid AUDI of Wallingford. More

I Buought in my 2002 Audi A6 for some work. They called I Buought in my 2002 Audi A6 for some work. They called to let me know that the car needed breaks. I have a good freind in town that will do my break I Buought in my 2002 Audi A6 for some work. They called to let me know that the car needed breaks. I have a good freind in town that will do my breaks for much less then a dealer. After I droped off the car he called me to ask why I brought it in for breaks. There was nothing wrong with them. I will no longer be deling with Wallingford Audi. More