Audi of Wallingford - Service Center

"Exceptional Service - 10+" Mike is an exceptional service consultant!!! His professionalism, knowledge, and thoroughness had made our unbearable experience, truly a bearable on Mike is an exceptional service consultant!!! His professionalism, knowledge, and thoroughness had made our unbearable experience, truly a bearable one. We had purchased a used 2013 Audi A4 for our daughter (this was her dream car). A little over two months later, the engine blew. We weren't sure how all this would work out as we purchased the car from another dealer. Mike was very courteous and honest and worked diligently with the warranty company to get our car fixed. Never once was he frustrated or impatient with us. He would provide us with daily updates as to the status of our car. Thanks to Mike and the exceptional service he provided us, we will be taking our car to Audi of Wallingford for service! More

Excellent service every time! We purchased our Audi A5 cabriolet in March...we recently had the 5,000 mile service done. We bought the car because it speaks for itself but I just We purchased our Audi A5 cabriolet in March...we recently had the 5,000 mile service done. We bought the car because it speaks for itself but I just had to write and say how great the service center is. It's the service manager and the techs that do a wonderful job...no waiting and don't worry I'll take care of it is what I hear every time I'm there! Marc Maillet, is who we usually deal with and we think he's the best. He makes every visit pleasant, and goes above and beyond to make sure we are happy and satisfied. Thank you Mark and Audi of Wallingford put the other dealerships to shame! More

Worst Sales and Service I've Ever Gotten I've brought my car there with problems that the service manager has seen, yet he won't write the issue on the ticket and is a flat-out liar on severa I've brought my car there with problems that the service manager has seen, yet he won't write the issue on the ticket and is a flat-out liar on several occasions. I have told everyone I know and I'm doing all I can to save other people from this dump of a dealer. When I purchased my new car from them, they told me the car would have features that didn't come in the car. When you buy a Tech.Pkg. they have no idea what is comes with, they just make stuff up to get you to buy the car. The dealer manager is like a game-show host where the contestant never wins. BEWARE of this place. If you live near Hartford, go to Hoffman, if in the south of the state go to Fairfield, DON'T go to Watertown either because its owned by the same joker. Every time you go there, you'll notice that there's a totally different staff because of the high turnover. Mike is the only loser who stays in the Wallingford dump most likely because nobody else will hire him. More

Worst Service Ever - Would rate negative star if I could! We had 2 Audi's being serviced at this dealership. The service department counter staff is incompetent, unethical and rude. After a few bad experience We had 2 Audi's being serviced at this dealership. The service department counter staff is incompetent, unethical and rude. After a few bad experiences we escalated our concerns to the service manager who does not understand customer service at all. He said they would pick up the car from my home and fix all the unresolved issues but they never even bothered to show up as planned or call. Avoid this dealership at all costs!!! More

amazing service and detail to attention brought my car in for scheduled service. It was handled by mechanic T R Tammaro. He went through all I asked for and did the complete and thorough ser brought my car in for scheduled service. It was handled by mechanic T R Tammaro. He went through all I asked for and did the complete and thorough service with professionalism. Complete courtesy from all at Audi of Wallingford. Would not hesitate to get my next car there More

Premier Service Dpartment We bought our first Audi from Audi of Wallingford in 2001. We purchased a second one in 2007 and a third Audi in 2011, the last two we still have. Y We bought our first Audi from Audi of Wallingford in 2001. We purchased a second one in 2007 and a third Audi in 2011, the last two we still have. You don't buy 3 autos from the same dealer unless you are beyond satisfied. The dealership and the service department, headed up by Mike Coughlin, is exemplary. To continue would sound like I am a part owner but believe me, I am not. I am just a completely satisfied customer and strongly urge anyone who is looking for a car to go to Audi of Wallingford and you will never regret it. More

Recommend this dealership w/o hesistation or reservation I have never had an issue at Audi of Wallingford. Jeff Albert has always been beyond professional and sees that my car is done correctly, the first t I have never had an issue at Audi of Wallingford. Jeff Albert has always been beyond professional and sees that my car is done correctly, the first time. He updates as the car is worked on, is friendly, and makes a point to have full customer satisfaction! I don't worry when I drive knowing that the techs, especially Sal Valenzuela, have taken care of my car. I started with a lease on an A4 in 2008, then custom ordered my 2011 A5 which was a lease, then a purchase since I loved the car so much! Jim Anderson took care of me each time and every time I go there for service he takes the time to come over, say hello, etc. Mike and Seth at the service desk have greeted me promptly and courteously every time. (And with the exception of tire swaps and one removal of a nail - I've only needed regular maintenance. Very reliable cars!) They have always taken me in at the time that works for me and work is done is a timely fashion. I think the dealership is clean, up to date, inside and out. I appreciate the Wi-fi, treats and coffee that are always fully stocked. I am sticking with this dealership and encourage others to give it a try and see for themselves. More