Audi of Wallingford

I brought my 2018 Q7 in on 12/22/2025 for three straightforward items: - 12V battery replacement - Brake fluid service - Coolant flush The quote was around $1,400–$1,500, and the car was return straightforward items: - 12V battery replacement - Brake fluid service - Coolant flush The quote was around $1,400–$1,500, and the car was returned the same day. Immediately, I noticed the coolant reservoir was filled all the way to the cap. When I emailed the service adviser, Devin Hitchcock, he told me not to worry. As a car enthusiast, I simply removed about 500 mL myself — inconvenient, but manageable. Half a month later, while doing my own oil change, I discovered something far more concerning: all eight T‑25 screws were missing from both sides of the front belly pan. Missing one or two would be understandable. Missing all eight is not. That prompted me to check the battery installation, where I found the security strip loose as well. At that point, it was clear the work had been done sloppily. I emailed the dealership again — no response. A week later, I finally received a call from Michael Coughlan (the supervisor). He asked for time until the following Monday because the technician was “in training in MA.” I waited another week with no follow‑up, and every call went straight to voicemail. So I contacted the Audi Advocate line and filed a complaint. Only then did Mike call me back. What he said next was astonishing: he claimed the technician was a senior tech and that my car “never left the floor.” I asked how brake fluid service and a multipoint inspection could be done without lifting the car. His response? “You didn’t do a brake fluid service.” I was literally holding the receipt in my hand. After asking him to double‑check, he realized he had been looking at an old receipt from 2023. He then claimed they “don’t take wheels off on some cars” for brake fluid service — which contradicts the video from two years ago showing my car clearly on a lift. Throughout the conversation, he repeatedly insisted he trusted his technician and implied that because I do my own oil changes, he couldn’t be sure what happened. No explanation for the loose battery security strip. No accountability for the missing screws. Just deflection and blame toward a customer who has serviced their car here for two years. At this point, I told him I do not want anyone from his team touching my car again. He offered to give me eight screws if I drove back — as if that addressed the larger issue of dishonesty and poor workmanship. This experience ends my relationship with this dealership. I’m sharing this so others are aware. If you buy a car here, get your service done somewhere else. If I hadn’t done my own oil change, I might never have discovered the missing screws, the loose battery security strip, or the coolant overfill — and I still have no confidence that the brake fluid service was actually performed More

We just purchased a 2024 Audi A4 and was very impressed with the dealership and personnel. Our salesman Noel and the finance representative Kit were both outstanding knowledgeable personable gentlemen! We with the dealership and personnel. Our salesman Noel and the finance representative Kit were both outstanding knowledgeable personable gentlemen! We had a hassle free easy no pressure trade in and purchase experience. We would highly recommend the dealership and these two individuals specifically. More

Excellent service and experience. Was contacted immediately after I sent the request. The car was still available and bought within 2 days! Was contacted immediately after I sent the request. The car was still available and bought within 2 days! More

This dealership was great to work with. Steve and Kit were very helpful and had excellent communication. Everything was transparent - no surprises when I arrived to pick up the car. Don't hesitate to b were very helpful and had excellent communication. Everything was transparent - no surprises when I arrived to pick up the car. Don't hesitate to buy from Audi/ Porsche of Wallingford. More

My son and I went to audi of Wallingford after having a bad experience at another audi dealer. We were met by Mike who was patient answering all of our questions and showed us the vehicle that my son was bad experience at another audi dealer. We were met by Mike who was patient answering all of our questions and showed us the vehicle that my son was interested in. There were no games. We also worked with Roseanne (GM) to finalize the deal. The overall price was good where my son was happy and comfortable with the payments. When my son picked up his new vehicle, Mike showed him all the features that the vehicle came with. If you want a very good car buying experience and looking for an audi, I recommend talking to Mike and Roseanne! More

Professional approach to customer service. Nice people. Just purchased my second vehicle from there. Bryan Jackson was my sales person. Very nice gentleman. I highly recommend them! Just purchased my second vehicle from there. Bryan Jackson was my sales person. Very nice gentleman. I highly recommend them! More

My experience with Audi of Wallingford was fantastic. Ron was a pleasure to deal with and was extremely knowledgeable about the Q8. He searched for all the options I was looking for and explained them in det was a pleasure to deal with and was extremely knowledgeable about the Q8. He searched for all the options I was looking for and explained them in detail. The most important thing was he’s a straight shooter and felt totally comfortable with his personality and how he was always listening to our needs. We highly recommend Ron and will continue to do business with him again for sure. It’s great to see there are still genuine salesman still out there that actually care about you the customer!! More

Audi S6 - Great Team Great team at Audi Wallingford. Ron and his partners in sales were great to work with and made it so easy for me to get the care I wanted when i want Great team at Audi Wallingford. Ron and his partners in sales were great to work with and made it so easy for me to get the care I wanted when i wanted it. More

Top Notch Experience My experience working with Michael P was very smooth from my first online requests for info on one of their cars, till the point that I left the deale My experience working with Michael P was very smooth from my first online requests for info on one of their cars, till the point that I left the dealership in that car. Michael answered all of my questions quickly and provided data (pics, carfax, maintenance records) to support his answers. My friends and I also struck up a few great conversations with the other ppl on staff there. Roseanne was very personable, patient, and thorough about some last minute changes we made in financing. John, from the Porsche side, was very welcoming as well. The point of saying all of this is, yes, I purchased a great car that they did not cut corners to get ready for sale, but more importantly, I got it at a great price and was made to feel like they wanted me to be comfortable (with the car and their service). When I'm ready to purchase another car, I'd certainly take the drive out to CT to work with them again. More

New Audi Q7 We walked into the dealership and were greeted by Bryan Jackson. He explained to us the features of the new Q7 to our satisfaction. Bryan is a very kn We walked into the dealership and were greeted by Bryan Jackson. He explained to us the features of the new Q7 to our satisfaction. Bryan is a very knowledgeable and polite sales professional. Byran and his team worked with us for our car purchase. We highly recommend Bryan and his team if you are considering an Audi. More