41 Reviews of Audi of Downtown LA - Service Center
I took my car in for scheduled maintenance. They said the timing belt might need to be replaced and I asked them to check it. They said it was "probably okay." They said the rear break pads were low and woul timing belt might need to be replaced and I asked them to check it. They said it was "probably okay." They said the rear break pads were low and would need to be changed soon. I signed off and took the car home, where it sat parked for a week. The next time I took it out, the broke down and I had to have it towed. Two different mechanics checked the car and reported a broken timing belt, damaged valves, and rear brake pads totally gone and rear rotors needed to be replaced. Went back to Audi Downtown and asked why they missed these problems. They say they found these problems but I declined recommended repairs. Not true. My car was in much worse shape then I was led to believe. I don't think they checked it carefully. It seems Audi Downtown did a quick review and just sent it back out-- and charged me a lot of money for the checkup. I tried to negotiate with the service manager to cover some of the needed repairs but he refused. Seriously, any gesture from them-- an oil-change voucher, anything-- would have helped ease the final bill which was over $3300. But the service manager refused to accept any responsibility for negligence. As a result, I cannot recommend Audi Downtown. I will never go to them again, and I discourage everyone from buying or servicing a car there. I found a great repair shop in North Hollywood-- Super Automotive. They service all kinds of cars, but specialize in European. Go there. Avoid the Audi Dealerships. Also, I've had more repair problems with my Audi than any other car I've owned. This seems to be fairly common among Audi owners. I think I'm done with Audi for good. More