Audi of Downtown LA - Service Center

Top of the Line Operation I lease an Audi 4A Sport from Audi Downtown LA Motors, and have been pleased with every scheduled or even unscheduled visit to the dealership. To dat I lease an Audi 4A Sport from Audi Downtown LA Motors, and have been pleased with every scheduled or even unscheduled visit to the dealership. To date, I have never returned with a complaint about a service visit. Jorge Serrano is my regular consultant and he is always professional and pleasant, with a smile (very important to me as I am a friendly person). He always has time for my many questions as I am still adjusting to the features of the car. He is thorough with his responses and ensures I have a complete understanding before I leave. The entire team at Audi is great, including the female greeter whose name escapes me at the moment. I usually wait for my car in the reception area and she ensures my visit is a pleasant one. ~A Top of the Line Operation!!!~ More

Downtown LA I have 2 Audis which I regularly service with Valentine. He always makes the service efficient and pleasant. He is very friendly and efficient and mak I have 2 Audis which I regularly service with Valentine. He always makes the service efficient and pleasant. He is very friendly and efficient and makes the whole experience very pleasant. More

Awesome service Valentin was exceptional. He always makes me feel like a family friend instead of some random customer. He got me in and out in no time! Car returned Valentin was exceptional. He always makes me feel like a family friend instead of some random customer. He got me in and out in no time! Car returned to me fast fixed and washed :-) thanks so much for always going above and beyond for me! More

Excellent Service. Luchie Bennette was very helpful with my service, pleasant to work with, and efficient. I will certainly be returning for my next scheduled service. Luchie Bennette was very helpful with my service, pleasant to work with, and efficient. I will certainly be returning for my next scheduled service. Thanks very much! More

Very good service Valentine was very helpful i will recomend this dealership to all my friends , price for oil change reasonable the place was very clean coffee was gre Valentine was very helpful i will recomend this dealership to all my friends , price for oil change reasonable the place was very clean coffee was great every very friendly More

Valentine Rautescu is the Man!!! I recently had my headlight on my A4 go out. With my work schedule it is very hard to take the time to go to a dealership and wait for my car to be se I recently had my headlight on my A4 go out. With my work schedule it is very hard to take the time to go to a dealership and wait for my car to be serviced. Add on the fact that it was the week of Christmas, and the thought of having to take my car into a dealership gave me anxiety. I initially email chatted with a representative from the Audi DTLA dealership about bringing my car into get serviced and no one ever got back to me. I decided to head down there one day after work and was greeted by a very nice young man ( I did not get his name) who immediately took my car to park it. I walked into the service department and was then greeted by Valentine Rautescu. Valentine was very friendly and helped me get registered with the dealership as it was my first visit there. Being that it was the end of the day and they would not have time to service my car, he squeezed me in for an appointment to bring my car in the next day (even though it was the day before Christmas eve and they were busy). The next day I showed up 20 min. late and they still took me in with no problem. Valentine was very helpful and he kept me updated on the progress of my car the whole time I waited. He even explained some features of the A4 that I had no clue about. At the end he reviewed the work done on my car and walked me from the cashier and to my car (which they had also washed). Valentine's courtesy and friendliness made my visit a pleasant experience, which is something you don't find that often during the craze of the holiday season. Thanks Valentine and Audi DTLA! More

Valentine Rautescu is whom you want to speak to I highly recommend Valentine Rautescu to ask anything about the service you need for your car because He is professional and knows what he is doing. I I highly recommend Valentine Rautescu to ask anything about the service you need for your car because He is professional and knows what he is doing. It was ease to communicate with him and he helped me thoroughly to solve my car issue. Downtown Audi & Valentine is the place to go More

Excellent service Nicole Raditzsch was professional and helpful. It was a pleasure to deal with her. She was knowledgeable and went out oh her way to speed up the proc Nicole Raditzsch was professional and helpful. It was a pleasure to deal with her. She was knowledgeable and went out oh her way to speed up the process More

Great service! Luchie Bennette was excellent. I would highly recommend her! My car was serviced quickly and returned to me already washed. Audi of Downtown also p Luchie Bennette was excellent. I would highly recommend her! My car was serviced quickly and returned to me already washed. Audi of Downtown also promptly provided transportation to and from work. More

Valentine Rautescu was great He was professional and efficient The best car service rep I have experienced I will always go there for service and will always drive an Audi He was professional and efficient The best car service rep I have experienced I will always go there for service and will always drive an Audi More