Audi of Downtown LA - Service Center

I have been going to DTLA Audi for almost 20 years. Best service, professional, friendly and consistent with their service. Best service, professional, friendly and consistent with their service. More

November 2022, I took my Q5 in for a recall issue and oil change. I drove my car off the dealer and the display screen went black for a couple of minutes. I tuned the car off to reset the screen and the issu change. I drove my car off the dealer and the display screen went black for a couple of minutes. I tuned the car off to reset the screen and the issue continued. I called the dealer and scheduled a service. The service technician was not able to figure out the issue and after one year I still have the same problem. Service advisor, advised me to buy an Audi iPhone charger, which I did, but that did not solve the issue. I also got an oil change the same day of my recall issue. The service technician failed to tighten up the splash shield and I had an oil leak. May 2023, I return to the service department for an oil change. Just to discover that my engine was leaking oil. The service manager assistant me with the repairs of my vehicle, and I was happy with the repairs. July 17, 2023, I discover that the splash shield was missing from my vehicle. I called the dealer to speak to service advisor and service manager. I left a message and have not received a call. This is unacceptable and I will not give my business to Audi Downtown LA. I do not feel safe having my car service by the staff. More

Efficient and personable service. Excellent service and honest feedback re car. Trustworthy team! Strongly recommend! Excellent service and honest feedback re car. Trustworthy team! Strongly recommend! More

Incredibly poor experience with the service department here. I took the car in for 3 things: a recall service, a noise, and a problem with my navigation system. After taking AN HOUR AND A HALF to check me here. I took the car in for 3 things: a recall service, a noise, and a problem with my navigation system. After taking AN HOUR AND A HALF to check me in and give me a loaner (the loaner was having its oil changed, the loaner had no gas, etc.), they kept my car for a week. When I got the car back, the only thing that had been fixed was the recall. They completely ignored the problem with the nav system - didn't even address it. But the kicker was the noise the car was making. They told me that the noise was coming from a part inside the engine that was "critical to safety" but unfortunately it would cost $5K to fix it because they had to take everything out and put it all back in again to fix this one part (the lock carrier). No negotiation, and they pushed me hard to complete this repair especially after I told them I was getting a second opinion. Seriously, who just pays $5K without asking questions? Anyway, when I took the car to an independent mechanic, he accurately diagnosed the noise coming from under my passenger seat and found a lipstick rolling around under the floor on that side. He charged me $60 to fix it. Unless you like being scammed and lied to, stay far away from this dealership. More

No showed on a service pickup THREE times in a row. Once finally picked up on 4th scheduling, no updates for days until I called and found out the software update recall somehow resulted in destroyed hardwa finally picked up on 4th scheduling, no updates for days until I called and found out the software update recall somehow resulted in destroyed hardware and car was dead. No communication until almost a month and told to pick up the car via text once fixed, even when advised they'd drop off my car. Received dirty. Although polite in person, these guys are a joke and need to get their stuff together. Going to sell the car to never deal with this Audi dealer again. More

Great experience! I needed to get new parts for my car to which Fredi was extremely helpful and made sure I was aware of my options and happy once everything was done. He treated me with respect and he was n which Fredi was extremely helpful and made sure I was aware of my options and happy once everything was done. He treated me with respect and he was nice to chat to also. More

Great team. Responsive to questions and requests. Treated with respect. Very efficient service and accessible re website and location. Overall a well managed facility! Thumbs up. with respect. Very efficient service and accessible re website and location. Overall a well managed facility! Thumbs up. More

Jorge Sellano was very professional and went above and beyond to help me. There were some issues with my warranty and he helped and squared it away. beyond to help me. There were some issues with my warranty and he helped and squared it away. More

Jorge Serrano made the installation of new tires very convenient while my vehicle was being serviced. He also helped me set up additional Audi Care coverage so that my next visit is just as easy. I appre convenient while my vehicle was being serviced. He also helped me set up additional Audi Care coverage so that my next visit is just as easy. I appreciated his efforts in getting me the best price on tires so that I could afford to get the replaced, in house. More

Great service Quick and easy drop-off. Staff are always friendly and efficient. Love the electronic communication with video walkthrough by technician. Makes the Quick and easy drop-off. Staff are always friendly and efficient. Love the electronic communication with video walkthrough by technician. Makes the whole process really clear. Keep up the good work! More