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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
888 Reviews

888 Reviews of Audi Wyoming Valley - Service Center

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October 05, 2024

Wonderful customer-oriented service provider at Audi Wyoming. They have cared for my Audi TT since 2006, even prepping her for my runs at the Pocono raceway, a very demanding task. Warm, personable staf More

by Dr. J
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We truly appreciate your kind words and are thrilled to hear that you've had such a positive experience with us since 2006. It’s an honor to have cared for your Audi TT and to be a part of your journeys to the Pocono Raceway! Our team takes great pride in providing customer-oriented service, and it’s heartwarming to know that our warm and personable staff have made a lasting impression on you. We love what we do, and it’s always a pleasure to assist passionate Audi enthusiasts like yourself. If you ever need anything in the future, whether it’s routine maintenance or prepping for another race, don’t hesitate to reach out. We look forward to continuing to support you and your Audi for many more years to come!

October 04, 2024

Easy to make a service appointment. It was quick and I added a detail service. Everyone was pleasant to deal with. More

by nails18704
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that scheduling your service appointment was easy and that you enjoyed a quick visit. It’s wonderful to know you decided to add our detailing service; we always aim to provide a thorough and satisfying experience. We take pride in our team’s dedication to creating a pleasant environment for our customers, and your kind words truly affirm our efforts. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again soon!

October 04, 2024

I've always admired the professionalism at Audi Wyoming Valley. They're not just about selling cars, they are truly customer centered. Every time I've come to the dealership for service, I've been made com More

by MIKEMORAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Osterhout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We're thrilled to hear that your experiences at Audi Wyoming Valley have consistently met your expectations. Our team strives to create a welcoming and customer-centered environment, and it’s wonderful to know that you feel comfortable and well-informed during your visits. At Audi Wyoming Valley, we believe that providing exceptional service goes beyond just selling cars. We aim to build lasting relationships with our customers, ensuring that you feel valued every step of the way. Your trust in us for your Audi’s care means a lot, and we appreciate you taking the time to share your positive feedback. If there's ever anything more we can do for you or if you have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon! Warm regards,

October 03, 2024

I lease a new car every 2 to 3 years and I will not anywhere else given how I’m treated after the sale….excellent service. More

by DLISKOV7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Hozempa
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that you consistently choose us for your leasing needs and that our service has made such a positive impact on your experience. At Audi Wyoming Valley, we believe that our relationship with our customers extends well beyond the sale, and it’s our priority to ensure you feel valued and supported throughout your entire leasing journey. Your kind words about our excellent service motivate us to keep delivering the best possible experience. If there’s anything specific we can assist you with in your next lease or any questions you have, please don’t hesitate to reach out. We look forward to seeing you again soon and providing you with the same exceptional service!

October 03, 2024

Easy to schedule annual maintenance. Addressed concerns at pickup and made sure all issues were taken care of. More

by TROY_BRADY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re delighted to hear that scheduling your annual maintenance was easy and that our team addressed your concerns during pickup. At Audi Wyoming Valley, we strive to provide exceptional service and ensure that all issues are thoroughly taken care of. Your satisfaction is our top priority, and we appreciate your trust in us to keep your vehicle in top condition. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again at your next service appointment! Safe travels!

October 03, 2024

Every time I come to Audi Wyoming Valley I’m pleasantly surprised with how courteous and knowledgeable the staff is. I definitely recommend purchasing your next vehicle here and using their service departm More

by Ost.kyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Osterhout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us at Audi Wyoming Valley! We’re thrilled to hear that you consistently find our staff courteous and knowledgeable. Our team works hard to provide a welcoming atmosphere, and it’s wonderful to know that their efforts have made a positive impression on you. Your recommendation means a lot to us, and we truly appreciate your trust in both our sales and service departments. If you ever have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back to the dealership soon!

October 02, 2024

I was very pleased with everything. They provided good communication and I liked the video going over the details on my vehicle. More

by DGREGG30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you were pleased with our communication and found the video detailing your vehicle helpful. At Audi Wyoming Valley, we strive to provide our customers with transparency and thoroughness every step of the way, and it’s wonderful to know that it made a positive impact on your visit. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We’re always here to help, and we look forward to seeing you again soon!

October 02, 2024

Great service, fast, convenient and very professional Nice waiting area and fully stocked with snacks More

by SYOUNGBLOOD0
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kyle Osterhout
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you found our service to be fast, convenient, and professional. Our team works hard to ensure that every visit meets high standards, so your kind words mean a lot to us. We’re also glad you enjoyed our waiting area! We believe that a comfortable environment with some tasty snacks makes the wait much more pleasant. If you ever need anything in the future or have any questions, please don't hesitate to reach out. We look forward to seeing you again soon!

October 01, 2024

Everything went well. Brian explained my service quite well. The wait time was very reasonable. More

by BOSFAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that everything went well during your recent service visit. It’s wonderful to know that Brian provided you with clear explanations about your service; we always aim to ensure our customers feel informed and confident about the work being done. We also appreciate your feedback on the wait time. Our goal is to provide efficient service without compromising quality, so it’s great to hear that you found it reasonable. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again at Audi Wyoming Valley!

September 30, 2024

As always Brian and the service team were excellent. They are always courteous and pleasant to work with. More

by SANINH84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yenchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Paul Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Toassacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with Brian and our service team! We’re thrilled to hear that you found them to be excellent, courteous, and pleasant to work with. Providing exceptional service is our top priority, and it’s wonderful to know that our efforts have made a difference for you. We truly appreciate your trust in us, and we look forward to continuing to serve you in the future. If there's anything more we can do for you or any feedback you'd like to share, please don’t hesitate to reach out! Thank you again for your kind words!

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