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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
937 Reviews

937 Reviews of Audi Wyoming Valley - Service Center

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January 19, 2023

Always happy with service. Communication poor this time. No word for 10d after drop off More

by THOMAS.ERCHINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2023

Easy in and out, attentive staff, friendly. Good communication with me about time car was ready More

by MPC380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 17, 2023

Excellent service. Brian went above and beyond to get the wheel fixed, and everything else done quickly. More

by CAS560
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
January 16, 2023

Audi Wyoming Valley has been great, but it took Audi 7 weeks (48 days) to supply them with an alternator. I expect Volkswagen Credit to credit my lease payments for that timee. More

by EMAIER
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 14, 2023

My car maintenance was performed within the time frame given to me at drop off. More

by dmadajewsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
Feb 23, 2024 -

dmadajewsk responded

I was kept informed with the progress of my vehicle’s service, and the car was returned to me cleaner than when I dropped it off.

Feb 23, 2024 -

dmadajewsk responded

See above response

Apr 01, 2024 -

dmadajewsk responded

Excellent response to my needs without a service appointment

January 10, 2023

I’m very happy with the team and how they took care of my car. More

by 2016 s3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 10, 2023

Brian always goes above expectations in handling service issues .It is a pleasure to deal with him. Audi of Wyoming valley always delivers great service. More

by susan212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 09, 2023

Very efficient and knowledgable service techs. They kept me informed the entire time as I waited for my vehicle. More

by EGADS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
January 08, 2023

The people are all very friendly and courteous. They have excellent product knowledge to answer your questions. The environment is clean and welcoming. More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 08, 2023

Excellent customer service and no problems or concerns. Longer than usual to schedule appointment. Sefvice completed on time. More

by JoeCass
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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