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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
909 Reviews
Call Service Center (570) 714-6550

909 Reviews of Audi Wyoming Valley - Service Center

Sort by
December 22, 2022

Great experience with Audi Wyoming Vally as usual. Friendly staff and clean facility. Always a pleasure. More

by MFMORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ubaldini, John Strobel
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December 18, 2022

Prompt reception. John gave me a detailed description of how the recall would be evaluated and how they would go about it. More

by WELLIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
Report | Print
December 18, 2022

The staff was friendly. My car was taken on the promised time slot. It was finished expediently More

by ADEMAIO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 14, 2022

Excellent service very happy with our Audi dealership. My husband and I really appreciate all the caring assistance that they do for my family!!! More

by FRANFRANREPUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ubaldini, John Strobel
Report | Print
Dec 14, 2022 -

Audi Wyoming Valley responded

Thank you so much for sharing your positive experience at our dealership! We are so glad to hear that you and your husband were happy with the service you received. It is our goal to provide the best possible assistance and care to all of our customers, and it sounds like we were able to do that for you and your family. Thank you for choosing to work with us and for taking the time to leave such a kind review. We appreciate your business and look forward to assisting you in the future.

Dec 14, 2022 -

FRANFRANREPUB responded

yes

December 13, 2022

Great service . Explained in full detail what was done mechanically to it, when I picked it up. More

by H1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review. We are so glad that you had a positive experience with our service. We pride ourselves on providing thorough explanations of the work done to your vehicle, and we are happy that you found it helpful. Thank you for choosing our service and we look forward to serving you again in the future

December 13, 2022

My wife was heading on vacation and Audi Q5 started misfiring. Had car towed to Audi Wyoming valley and dealt with Brian. Gave us a list of problems but, mainly oil leak that was fouling out the plug More

by Nobringer1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Kutzor
Report | Print
December 09, 2022

In time perfect clean Very polite and efficient staff esp Brain Krutzer. The car was clean and washed. Video was helpful More

by SDPATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for taking the time to leave a review! We're glad to hear that our staff, especially Brian, made a positive impression on you. We're also happy to hear that you found the car to be clean and that the video was helpful. We appreciate your business and hope to see you again soon.

Dec 13, 2022 -

Audi Wyoming Valley responded

.

Dec 16, 2022 -

SDPATEL responded

Excellent dealership and service

December 06, 2022

This experience was wonderful, from picking up the car to finishing the job when promised. Manager was very informational. Courteous and efficient! Thank you. More

by JOGAUGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for your kind words about your experience with us. We are glad to hear that you had a great time from start to finish and that our manager was able to provide you with the information you needed. We strive to provide our customers with efficient and courteous service, and it is gratifying to hear that we were able to do so for you.

December 05, 2022

The service department at Audi Wyoming Valley is the best! I've been a repeat customer since 2007. More

by RichW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for your kind words about our service department. We are delighted to hear that you have been a repeat customer since 2007 and appreciate your loyalty. Our team is committed to providing excellent service, and we are glad that our efforts have been recognized. We look forward to continuing to serve you in the future.

December 02, 2022

Brian in service did a great job helping me with new wipers for my Audi A5. More

by JLJETS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for your positive review of Brian's service. We are delighted to hear that he was able to help you with your new wipers for your Audi A5. We appreciate your feedback and will pass along your compliments to Brian. Thank you for choosing us for your automotive needs.

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