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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
892 Reviews
Call Service Center (570) 714-6550

892 Reviews of Audi Wyoming Valley - Service Center

Sort by
December 06, 2022

This experience was wonderful, from picking up the car to finishing the job when promised. Manager was very informational. Courteous and efficient! Thank you. More

by JOGAUGHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for your kind words about your experience with us. We are glad to hear that you had a great time from start to finish and that our manager was able to provide you with the information you needed. We strive to provide our customers with efficient and courteous service, and it is gratifying to hear that we were able to do so for you.

December 05, 2022

The service department at Audi Wyoming Valley is the best! I've been a repeat customer since 2007. More

by RichW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
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Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for your kind words about our service department. We are delighted to hear that you have been a repeat customer since 2007 and appreciate your loyalty. Our team is committed to providing excellent service, and we are glad that our efforts have been recognized. We look forward to continuing to serve you in the future.

December 02, 2022

The work was completed on time, as promised by the service repair advisor, which also included a full vehicle safety inspection More

by dmadajewsk
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mitch Kotarski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bridget Walsh
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Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for your positive review and for taking the time to share your experience with us. We are pleased to hear that our service repair advisor was able to complete the work on time and that the full vehicle safety inspection was included. We strive to provide timely and thorough services to all of our customers, and it's great to know that we were able to meet your expectations. Thank you for choosing our services, and we hope to see you again in the future.

December 02, 2022

Brian in service did a great job helping me with new wipers for my Audi A5. More

by JLJETS83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for your positive review of Brian's service. We are delighted to hear that he was able to help you with your new wipers for your Audi A5. We appreciate your feedback and will pass along your compliments to Brian. Thank you for choosing us for your automotive needs.

December 02, 2022

Didn't have to wait a very long time. Comfortable waiting area. Courteous staff and facilities. More

by FLYEAGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for taking the time to leave a review. We're glad to hear that you didn't have to wait too long and that you found our waiting area comfortable. We always strive to provide courteous service and maintain clean facilities, so it's great to hear that you were satisfied with your experience. Thank you for choosing us!

December 01, 2022

I was able to schedule on line, expectations were explained, and work completed in a timely manner. More

by JAMESLUCHETTI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
November 30, 2022

Recall inspection went smoothly. I feel like the technical aspects were covered thoroughly. Mood was quiet and calm at WVM Audi for normal business. A+ More

by TARAKONATT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
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November 30, 2022

It is always enjoyable to visit and talk with the staff and keep updated on new offerings and developments from Audi. More

by Allen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
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Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for taking the time to share your experience with us. We are glad to hear that you enjoy visiting our dealership and talking with our staff. We strive to provide exceptional customer service and keep our customers informed about new offerings and developments from Audi. Thank you for choosing to work with us, and we look forward to seeing you again in the future.

November 29, 2022

Found out about broken wire (coincidentally? ) at point of repair from a footnote on the receipt. Never called to ask if I wanted repaired while vehicle was already on premises. No mention of th More

by gary.conrad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Joe Goas
2.0
This rating includes all reviews, with more weight given to recent reviews.
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November 24, 2022

Took 3 phone calls just to get an appointment, and my car is still not fixed !! More

by GAETANO6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Kutzor
1.0
This rating includes all reviews, with more weight given to recent reviews.
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