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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
892 Reviews
Call Service Center (570) 714-6550

892 Reviews of Audi Wyoming Valley - Service Center

Sort by
December 24, 2022

Very courteous and efficient staff who kept me informed through out the service of my vehicle. More

by EGADS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
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December 24, 2022

This was my first visit for service and it was most excellent. Everything was handled professionally. More

by TRACEY
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 22, 2022

Valet service works well. Service department listens to concerns and deals with them first time around. More

by POBRIEN146
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
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December 22, 2022

Great experience with Audi Wyoming Vally as usual. Friendly staff and clean facility. Always a pleasure. More

by MFMORAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ubaldini, John Strobel
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December 18, 2022

Prompt reception. John gave me a detailed description of how the recall would be evaluated and how they would go about it. More

by WELLIVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
Report | Print
December 18, 2022

The staff was friendly. My car was taken on the promised time slot. It was finished expediently More

by ADEMAIO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
December 14, 2022

Excellent service very happy with our Audi dealership. My husband and I really appreciate all the caring assistance that they do for my family!!! More

by FRANFRANREPUB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Ubaldini, John Strobel
Report | Print
Dec 14, 2022 -

Audi Wyoming Valley responded

Thank you so much for sharing your positive experience at our dealership! We are so glad to hear that you and your husband were happy with the service you received. It is our goal to provide the best possible assistance and care to all of our customers, and it sounds like we were able to do that for you and your family. Thank you for choosing to work with us and for taking the time to leave such a kind review. We appreciate your business and look forward to assisting you in the future.

Dec 14, 2022 -

FRANFRANREPUB responded

yes

December 13, 2022

Great service . Explained in full detail what was done mechanically to it, when I picked it up. More

by H1115
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review. We are so glad that you had a positive experience with our service. We pride ourselves on providing thorough explanations of the work done to your vehicle, and we are happy that you found it helpful. Thank you for choosing our service and we look forward to serving you again in the future

December 13, 2022

My wife was heading on vacation and Audi Q5 started misfiring. Had car towed to Audi Wyoming valley and dealt with Brian. Gave us a list of problems but, mainly oil leak that was fouling out the plug More

by Nobringer1977
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Kutzor
Report | Print
December 09, 2022

In time perfect clean Very polite and efficient staff esp Brain Krutzer. The car was clean and washed. Video was helpful More

by SDPATEL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 13, 2022 -

Audi Wyoming Valley responded

Thank you for taking the time to leave a review! We're glad to hear that our staff, especially Brian, made a positive impression on you. We're also happy to hear that you found the car to be clean and that the video was helpful. We appreciate your business and hope to see you again soon.

Dec 13, 2022 -

Audi Wyoming Valley responded

.

Dec 16, 2022 -

SDPATEL responded

Excellent dealership and service

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