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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
886 Reviews

886 Reviews of Audi Wyoming Valley - Service Center

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October 17, 2024

Love the open honest straight forward way they conduct themselves. Transactions are continuously up front with no hidden agendas. More

by gcfisher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jennifer Perry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. At Audi Wyoming Valley, we pride ourselves on maintaining transparency and honesty in every interaction. It’s wonderful to hear that you felt our team was straightforward and upfront throughout your transaction. We believe that building trust with our customers is essential, and your feedback reaffirms our commitment to providing a seamless and genuine experience. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

October 17, 2024

They are always courteous , knowledgeable, accommodating and prompt. Overall pleasant experience. Would recommend to others. More

by DJDESSOYE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peyton and the technician were also both polite and courteous
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We truly appreciate you taking the time to share your experience with us. It’s wonderful to hear that you found our team to be courteous, knowledgeable, and accommodating. We pride ourselves on providing exceptional service, and it’s rewarding to know that we met your expectations. Your recommendation means the world to us, and we’re thrilled to have had the opportunity to assist you. If there’s anything more we can do for you in the future or if you have any questions, please don’t hesitate to reach out. We look forward to welcoming you back soon!

October 17, 2024

Had a great service and inspection done. Service rep was informative and waiting area comfortable. Always make it easy for service appointments. More

by boothie625
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you had a great service and inspection, and we appreciate your kind words about our service representative. Our team works hard to provide informative and helpful service, so it’s wonderful to know that you felt well taken care of. We’re also glad to hear you found our waiting area comfortable. We strive to create a welcoming environment for our customers, making your time with us as pleasant as possible. Thank you for choosing us for your service needs! We look forward to seeing you again for your next appointment. If you have any questions or need assistance in the future, please don't hesitate to reach out.

October 16, 2024

Joe was and always is very professional and considerate of the customer. He is a credit to Audi. More

by Frank
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your kind words about Joe! We truly appreciate your feedback and are thrilled to hear that Joe consistently provides such professional and considerate service. His commitment to our customers and the Audi brand is commendable, and we’re proud to have him on our team. If you ever need assistance in the future, please don’t hesitate to reach out. We're here to help, and we look forward to welcoming you back to Audi Wyoming Valley soon!

October 15, 2024

Very proficient and was service was very friendly And helpful with quotes on everything I had needed More

by PEYTON2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Toassacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that you found our service to be proficient and friendly. Our team works hard to ensure that every customer feels welcomed and well-informed, so your kind words mean a lot to us. We're glad we could assist you with your quotes and help you with everything you needed. If you have any more questions or need further assistance in the future, please don’t hesitate to reach out. We’re here to help! Looking forward to seeing you again soon!

October 15, 2024

Made servicing my vehicle very convenient with excellent service, communication and valet. I would highly recommend! More

by khartknch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that you found our vehicle servicing to be convenient and that you appreciated our excellent service and communication. Our team works hard to ensure that every customer feels valued and well taken care of, so it’s wonderful to know that we hit the mark for you. We’re especially glad you enjoyed the valet service—it’s all about making things as easy as possible for you. Your recommendation means the world to us, and we truly appreciate your trust in our dealership. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

October 13, 2024

Courteous efficient service Explain service details 'X x d x x x x x x More

by genedc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our service to be courteous and efficient. Our team is dedicated to providing top-notch customer experiences, and it's wonderful to know we met your expectations. During your visit, we aimed to ensure that every aspect of your service was handled smoothly and professionally. Whether it was checking in for your appointment, keeping you informed throughout the process, or answering any questions you had, we strive to create a seamless experience for our customers. If there’s anything more we can do for you or if you have any specific feedback about your visit, please don't hesitate to reach out. We truly value your input and look forward to seeing you again soon!

October 13, 2024

Great service! Kind, attentive, knowledgeable, and great communication. Quick professional service. Will definitely be returning! Highly recommend More

by HLMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Toassacci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with us. Our team strives to provide kind, attentive, and knowledgeable service, so it’s fantastic to know that we met your expectations. We truly appreciate your kind words about our communication and the quick, professional service you received. Your recommendation means a lot to us, and we can't wait to welcome you back for your next visit. If there’s anything specific you’d like us to assist you with next time, please don’t hesitate to let us know! Thanks again for choosing us, and see you soon!

October 12, 2024

Great service! We had a problem and they stuck with us until it was fixed. Brian was great. Very patient. So far problem is solved. More

by LMV1TRIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you received great service and that Brian was able to assist you patiently throughout the process. We understand that dealing with problems can be stressful, and we're committed to ensuring our customers feel supported every step of the way. It's wonderful to know that we could stick with you until everything was resolved. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

October 12, 2024

Joe G. was very professional and knowledgeable of all aspects of my Audi. Mike in the Service area was excellent in explaining via video showing what work More

by AUDI Q3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Laskowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful feedback! We're thrilled to hear that you had such a positive experience with us. Our team, including Mike from the Service area, takes great pride in providing professional and knowledgeable service, and it's great to know that his video explanation made a positive impact on your visit. At Audi Wyoming Valley, we strive to ensure our customers are fully informed about their vehicles and the work we perform, and it sounds like we hit the mark with you! If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again soon!

Oct 29, 2024 -

AUDI Q3 responded

Please pass on my "thanks" again to Joe and Mike, it is greatly appreciated. Lastly, I understnad wanting feedback concerning my service however, I feel one reply back to you says it all. Thank You John K.

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