Audi Wyoming Valley - Service Center

Audi Wyoming Valley responded

Thank you for taking the time to share your experience with us. We are thrilled to hear that we were able to meet your expectations and provide you with a smooth experience. At Audi Wyoming Valley, we strive to ensure that our customers are satisfied with every aspect of our service. We understand that your time is valuable, which is why we aim to complete our work on time without suggesting unnecessary additional work. Your feedback is greatly appreciated, and we will continue to work hard to maintain the level of service that you have come to expect from us. Thank you again for choosing [Company Name], and we look forward to serving you in the future.

Audi Wyoming Valley responded

Thank you for your review! We are thrilled to hear that you found our service department staff to be professional and that you had a good experience with our services. We also appreciate your feedback regarding the cleanliness of our vehicles. We take great pride in ensuring that our vehicles are well-maintained and in excellent condition, and we will certainly take your comments into consideration as we strive to improve our service. Thank you again for choosing our dealership, and we hope to see you again soon!

Audi Wyoming Valley responded

Thank you so much for taking the time to write such a positive review of our customer service. We are thrilled to hear that you had a great experience with us, even when there was a hiccup in the scheduling of your loaner vehicle. Our team is committed to ensuring that every customer feels valued and well taken care of. We are glad that your service agent was able to provide a creative solution to your transportation needs and that you felt taken care of throughout the process. We appreciate your loyalty and look forward to continuing to provide you with top-notch service in the future. Thanks again for choosing us!

JMIMMS336 responded

Funny thing is that I was attempting to purchase a vehicle from your dealership and had to go to another dealership to complete my transaction. Wyoming Valley Audi will never receive my business again. No more than two weeks later I worked with a salesperson named Bridget to get a deal worked out for a trade on an 2017 Audi Q7 and the purchase of a 2023 Audi Q8. The dealership didn’t have the Q8 with the featured that I needed, so they found one at a nearby dealership and made a dealer trade. The day before I was scheduled to pick up my new vehicle, we began to do finances (remotely) and I was not longer doing a trade and mentioned that I qualified for an Audi friends and family discount. The communication with the sales agent stopped, and I immediately got a call from the sales manager Charlie McFatten- sales manager Wyoming valley Audi. Charlie aggressively stated that he will not be honoring my discount and would like to know where I got the discount letter from, because I should have have one. I mentioned that I had a friend/family that works for Audi corporate and I qualify for the discount. He again, aggressively stated that the deal was done and that he already quoted me numbers and was not willing to sell the vehicle with the discount, because he wouldn’t be making money. He said he stood to lose 3000 on the deal and that it wasn’t worth it for him. I mentioned that he would be losing more than that because as a customer I spent more than 3000 on service alone in that dealership in 2022. So hearing this news and having already grown attached to the vehicle that I was purchasing I asked if he was willing to tell me where the vehicle was, so that I could contact that dealer and get the vehicle from them. He refused and said “since you’re not buying from me, why should I help you?” After trying to deescalate the situation and 3 phone calls later, Charlie stated he would tell me where the vehicle was only if I told him the name of the individual who gave me the discount letter. I complied and he reluctantly complied. He then call Audi corporate to search for the person who gave me the code. Lucky for him he was unsuccessful. I called Audi corporate and filed a formal complaint and I also contacted the dealership to make a formal complaint. I drove two hours and I was able to get my vehicle the next day, but I will never return to Wyoming Valley Audi, and I will never give them a penny more of my business. Well maybe I will stop by to show Charlie my new car. I think Charlie was upset that I didn’t let him take advantage of my by basically giving him my vehicle in a trade, when I took the trade off the table. Then I had a discount on top of that. Charlie is just not a good person when it comes to dealing with people and customer service. I recommend driving 2 hours and Scott Mayo at Audi Warrington. You will get better service and have an overall better experience. The sales manager Steve Geissler was instrumental in getting the vehicle released from Wyoming Valley Audi and getting to ready to be some the very next day. When I called Audi Warrington and spoke to Steve, and explained the situation. He said “I’ll honor it, I’m sorry you had to deal with this situation but please give me the opportunity to earn your business!” And he got it!!

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with our dealership! We're thrilled to hear that you've had such great interactions with our sales, finance, and maintenance teams. We're committed to providing exceptional customer service and it's always a pleasure to hear that our efforts are paying off. We're honored that you've chosen to purchase not just one, but two vehicles from us, and we look forward to continuing to serve you in the future. If there's anything we can do to further enhance your experience, please don't hesitate to reach out. Thanks again for your support and we hope to see you soon!

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us! We are thrilled to hear that our team was able to provide you with courteous service and support when you experienced a mechanical issue with your vehicle. We understand how stressful it can be to suddenly find yourself without a working vehicle, and we're glad we could help by providing you with a loaner on short notice. At our company, we strive to go above and beyond to meet the needs of our customers, and we're pleased to hear that our efforts have made a positive impact. We truly appreciate your business and value your loyalty. If you ever need any further assistance or have any questions, please don't hesitate to reach out to us. Thanks again for choosing us and for sharing your experience!

Audi Wyoming Valley responded

Thank you so much for your positive feedback! It was an absolute pleasure to work with you and we're thrilled to hear that we were able to provide the service you needed and exceed your expectations by going above and beyond. At our company, we believe in delivering exceptional customer service and we're glad that we were able to demonstrate that to you. We truly value your business and hope to have the opportunity to work with you again in the future.

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us. We're thrilled to hear that you're satisfied with the expert service provided by our Audi Service Department, and that Joe or Brian have been able to assist you efficiently. We're glad to have earned your loyalty over the years and it's always our goal to exceed your expectations. We appreciate your trust in our team, even after your warranty has expired, and we take pride in providing the best possible service to all our customers. Thank you for choosing our service department for your Audi maintenance needs, and we look forward to serving you again in the future.

Audi Wyoming Valley responded

Thank you for taking the time to leave a review about your recent experience with our car cleaning service. We are thrilled to hear that you found our service very timely and that our team was able to provide satisfactory cleaning for both the inside and outside of your car. At [Company Name], we take great pride in delivering high-quality services to all of our customers, and we are delighted to hear that we were able to meet your expectations. Our team works hard to ensure that we provide a thorough and efficient cleaning service, and we are happy to know that our efforts have not gone unnoticed.