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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
892 Reviews
Call Service Center (570) 714-6550

892 Reviews of Audi Wyoming Valley - Service Center

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April 22, 2023

The staff are always very helpful and friendly. They are committed to assisting the customers. More

by josephrmontanez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Maximowicz
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April 22, 2023

Basic maintenance and inspection Had an Audi coupon for $100 off an oil change. Dropped my car off night before and it was ready early the next morning. More

by C Marsala
Recommend Dealer
Yes
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April 21, 2023

The manager at the service desk was kind, efficient and knowledgeable. I was told it would take 1 1/2 hours but I was done in 50 minutes More

by PAT18WAZ
Recommend Dealer
Yes
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April 21, 2023

Car wash as ready as promised with the very thing completed. Small problem with over filling the oil. Had to come back immediately to get it fixed More

by Ed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Strobel
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April 20, 2023

Brian (service) and Lisa (receptionist) were very nice, accommodating and understanding during my unexpected situation. More

by Christine
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Maximowicz
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April 20, 2023

I always am very pleased with the Audi Wyoming Valley staff. The recent valet service was great as was Service correcting the problem with the two recalls Though, I bought my Q5 with 12,000 miles o More

by Joan.symanski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 19, 2023

My wife and I were happy with the service we received. Brian and John are always a pleasure to interact with. The facility inside and out always looks very well kept. More

by R.OLASKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Strobel
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to leave a review of our services. We are delighted to hear that you and your wife were happy with the service you received and that you found Brian and John to be a pleasure to interact with. We believe that providing excellent customer service is key to building long-lasting relationships with our customers, and we are glad to hear that our team members were able to deliver on this front. We are also thrilled to hear that you found our facility to be well-maintained, both inside and out. We take great pride in ensuring that our facility is always clean and tidy, as we want our customers to feel comfortable and confident in the services we provide. Your positive feedback is a testament to the hard work of our team and serves as motivation to continue providing excellent service and facilities. Once again, thank you for your kind words and for choosing our business. We look forward to serving you and your family in the future.

April 19, 2023

Audi Wyoming Valley has always taken care of our vehicle. Brian and team are nothing but professional and communication is very good. More

by ccroberts
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 18, 2023

Service is always timely and the staff is friendly and knowledgeable. Wouldn't take my car anywhere else More

by lpnrose63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you have consistently received timely and friendly service from our staff. Providing excellent service and expertise is something that we take great pride in, and we're grateful to have earned your loyalty. We appreciate your trust in us and look forward to continuing to provide you with the same level of service in the future. Thanks again for choosing us as your go-to car service provider!

April 18, 2023

Everyone was helpful and friendly. Work was done quickly. I received a text and a video showing me some of the work. I liked that. More

by RTAMBURRO
Recommend Dealer
Yes
Employees Worked With
NA
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Apr 19, 2023 -

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback with us. We are delighted to hear that our team was helpful and friendly throughout your experience with us. It is also great to know that the work was completed quickly and that you appreciated the video and text updates. At Audi Wyoming Valley, we strive to provide excellent customer service and to keep our clients informed every step of the way. We understand that having visibility into the work being done can give you peace of mind and confidence in our services. We appreciate your business and look forward to serving you again in the future.

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