Audi Wyoming Valley - Service Center

Audi Wyoming Valley responded

Thank you so much for your kind review! We’re thrilled to hear that you found our team professional and helpful. Taking the time to understand and resolve any concerns is always our priority, and it's wonderful to know you had a positive experience with us. If there’s anything else we can assist with in the future, don’t hesitate to reach out. Safe driving, and we hope to see you again soon!

Audi Wyoming Valley responded

Thank you so much for sharing your experience! We’re thrilled that we could get you back on the road so quickly, especially given the circumstances of being from out of state. Our team always aims to provide efficient and reliable service, so it's wonderful to hear that we met those expectations for you. Safe travels, and if you’re ever in the area, don’t hesitate to stop by!

Audi Wyoming Valley responded

Thank you for sharing your feedback with us. We’re pleased to hear that Brian provided you with a positive experience! However, we’re very sorry to hear that certain aspects didn’t meet your expectations, especially regarding communication. We’ll make sure to address this with Joe to ensure future improvements in our responsiveness. Your feedback is invaluable in helping us serve you better, and we hope to have the opportunity to make your next experience with us a great one. Please feel free to reach out to me directly if there's anything I can assist with personally.

Audi Wyoming Valley responded

Thank you so much for sharing your feedback! We’re thrilled to hear you had a great experience with us and appreciate your trust in our team’s knowledge. We’re dedicated to ensuring our customers feel confident and well-informed about their vehicle choices, and it’s wonderful to know that commitment made a difference for you. It’s truly rewarding to hear you wouldn’t go anywhere else, as we aim to create an experience that keeps you coming back. If there’s ever anything more we can do for you or any questions we can answer, please don’t hesitate to reach out. Thanks again for your kind words, and we look forward to seeing you again!

Audi Wyoming Valley responded

Thank you for your review! We’re thrilled to hear you found our staff efficient and professional—it’s our goal to make sure every customer feels well taken care of. We’re also pleased you appreciated our convenient location, as we aim to make visits as smooth as possible. Regarding our service team, we understand how important it is to keep wait times down, and we’re actively working to ensure we have the right resources in place to meet demand. Our goal is to make every aspect of your experience—whether it’s maintenance, loaner vehicles, or assistance from our team—as seamless as possible. Thank you again for your valuable feedback. We look forward to welcoming you back and continuing to improve with each visit!

Audi Wyoming Valley responded

Thank you for sharing your experience with us. I'm truly sorry to hear that the problem with your vehicle wasn’t resolved to your satisfaction after multiple visits. Our goal is always to provide efficient, high-quality service, and it sounds like we fell short of that here. If there are any remaining issues or if there’s anything specific that didn’t meet your expectations, we’d be glad to make it right. Please feel free to reach out to me directly, and I’ll ensure we do everything possible to address your concerns promptly. Your feedback is invaluable as it helps us improve, and we appreciate the opportunity to make this right. Thank you for giving us the chance to assist you, and we look forward to restoring your trust in our service.

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with both our service and sales teams here at Audi Wyoming Valley. Our goal is to provide every customer with friendly, attentive, and knowledgeable assistance, so it’s fantastic to know we’ve met those expectations for you. We appreciate you taking the time to share your feedback—it’s customers like you who make our work truly rewarding! If there’s ever anything more we can do or if you have any questions, please don’t hesitate to reach out. We look forward to seeing you again soon!

Audi Wyoming Valley responded

Thank you so much for sharing your positive experience! We're delighted to hear that our team could accommodate your schedule and make the appointment process so smooth and convenient for you. Keeping you informed and ensuring that you feel confident in every step of your service is one of our top priorities, especially when it comes to recalls. We’re glad we could provide the level of service you expect from us. If there's anything else we can do for you or if you have any future service needs, we’re here to help! Thanks again for trusting us with your vehicle – we look forward to seeing you again soon!

Audi Wyoming Valley responded

Thank you so much for sharing your positive experience! We're thrilled to hear that Brian provided you with prompt, professional service and thorough expertise when taking care of your vehicle. We pride ourselves on having team members like Brian who are dedicated to making every visit as smooth and pleasant as possible. It's wonderful to know he was able to address your concerns and leave you with peace of mind. We truly appreciate your trust in us and look forward to being here for any of your future automotive needs. Thank you again!

Audi Wyoming Valley responded

Thank you so much for your wonderful review! We truly appreciate your kind words about Brian, Joe, and the rest of our team. It’s great to hear that the detailed videos from our service department have been helpful in keeping you informed about the work being done on your vehicle. We believe transparency is key to building trust with our customers. We’re also glad that you’ve enjoyed the convenience of our clean loaner vehicles and that our team consistently strives to meet your needs. Having customers like you who have been with us for over a decade means the world to us! Your loyalty and support motivate us to maintain our high standards and ensure that everything is done right the first time. If there's anything more we can do for you in the future, please don’t hesitate to reach out. Thank you again for being such a valued member of our Audi Wyoming Valley family!