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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
937 Reviews

937 Reviews of Audi Wyoming Valley - Service Center

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May 20, 2024

Brian Kutzor has always been very accommodating and knowledgeable with my questions about my Audis. He will give me an answer or schedule an appointment with a loaner, I can't ask for more. More

by EMAIER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you for your fantastic feedback! We're thrilled to hear about your positive experiences with Brian Kutzor. It's wonderful to know that he has been accommodating and knowledgeable, always ready to answer your questions or schedule appointments with a loaner vehicle. Your satisfaction is our top priority, and we’re glad Brian has been able to meet your expectations. If you need anything else, please feel free to reach out. We appreciate your trust in us and look forward to continuing to serve you!

May 16, 2024

It was an excellent service received by you. I will be there soon to solve the problem. thank you. More

by Lic.manuelsanchez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you for your kind words, Preston! We're delighted to hear that you had a great experience with us at Audi Wyoming Valley. It's wonderful to know that Joseph provided excellent service as your salesman. We appreciate your trust and look forward to helping you with your next Audi purchase. If you need anything in the meantime, please don't hesitate to reach out.

May 16, 2024

The service department is accommodating. what cani I say. I brought the car in, they gave me a loaner. I returned the loaner and got my car back. More

by Shaffer1938
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know any names.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you for your feedback! We’re pleased to hear that our service department was accommodating and that the process went smoothly for you. Providing a loaner vehicle and ensuring a hassle-free experience is important to us. If you need any further assistance or have any questions in the future, please don’t hesitate to reach out. We appreciate your business and look forward to serving you again!

May 10, 2024

Everyone at Audi Wyoming Valley was very helpful and friendly. They scheduled an appointment for service that fit my schedule and kept me up to date with all of my service needs. I was given a beautiful More

by KATHYO17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Curtis Maleninsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you for taking the time to share your positive experience with us! We're thrilled to hear that everyone at Audi Wyoming Valley was helpful and friendly, and that we were able to accommodate your schedule for service. Providing a beautiful loaner car and keeping you informed about your service needs are priorities for us, so we're glad to hear that you appreciated those efforts. It's great to know that you felt informed about your service options and recommendations, and that our service manager thoroughly explained everything to you upon pickup. We take pride in delivering clean vehicles after service, and we're delighted that your Audi came back even cleaner than before. Thank you for recommending us, and we look forward to serving you and others in the future!

May 07, 2024

Efficient staff from calling to schedule a Appointment to having the Audi Serviced. Clean waiting area with sales personnel available to talk about the new models on the showroom floor. Convenient Satur More

by Steve Godstein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you immensely for your thoughtful feedback! We are thrilled to hear about your positive experience with our Audi service team. Delivering exceptional service from the moment you schedule an appointment to the completion of your service is always our top priority. It brings us great pleasure to know that you found our staff to be efficient and accommodating throughout your visit. We understand the importance of clear communication and transparency, which is why we strive to explain all work done on your Audi in detail. Brian will be delighted to hear that his efforts in this regard were appreciated. Maintaining a clean and inviting waiting area is something we take pride in, and we're glad to hear it contributed to your overall experience. Our sales team is always eager to discuss the latest Audi models and features, and we're delighted you found their presence helpful during your visit. Moreover, we understand that our customers have busy schedules, which is why we offer convenient Saturday hours to better accommodate your needs. Your satisfaction is our greatest reward, and we are grateful for your trust in our service. Should you have any further questions or require assistance in the future, please don't hesitate to reach out.

May 07, 2024

Excellent service…texts to keep you posted…courteous easy to work with and always accommodating…been getting cars from there for 20 years…the best service experience. More

by DLISKOV7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Hozempa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Garcia
4.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you so much for your glowing review! We're thrilled to hear that you've had such a positive experience with us over the past 20 years. Providing excellent service and ensuring our customers are always well-informed and satisfied is our top priority. It's wonderful to know that our efforts to keep you updated and accommodate your needs have been appreciated. We truly value your loyalty and look forward to continuing to provide you with the best service possible for many years to come. If there's anything else we can do for you, please don't hesitate to reach out. Thanks again for choosing us!

May 05, 2024

Randy was incredible. So great to work with . He went above and beyond to make my experience flawless. More

by 570TATTOOINGCO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Troy Craig
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Jesuit
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your feedback! We're thrilled to hear that Randy provided you with such an exceptional experience. Going above and beyond is what we strive for here, and it's wonderful to know that Randy was able to make your experience flawless. We'll be sure to pass along your kind words to him. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out. We look forward to the opportunity to serve you again in the future!

May 04, 2024

My service appointment was costly not very thorough and told me what I already knew of the problem. I gained no additional information and if I didn't have a understanding of engine operations I would hav More

by John
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Yenchick
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024

Service was completed on time. The $534 cost of parts and labor to replace a drivers side sun visor was extremely excessive!! More

by ERN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
4.0
This rating includes all reviews, with more weight given to recent reviews.
April 30, 2024

I found Audi Wyoming to be very service oriented! Very professional pleasant with the goal of making sure that their customer is taking care of! More

by moshe1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie McFadden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joe Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 22, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience with us at Audi Wyoming Valley! Your words truly made our day, and we couldn't be happier to hear that you found our team to be service-oriented, professional, and pleasant. Ensuring our customers feel valued and well-taken care of is always our top priority, so it's incredibly rewarding to know that we succeeded in meeting your expectations. At Audi Wyoming Valley, we strive to create a welcoming and accommodating environment where every customer feels respected and appreciated. Your satisfaction is what drives us, and we're delighted to hear that our efforts resonated with you during your visit. We understand that exceptional service is about more than just completing a transaction; it's about building relationships and exceeding expectations. Your feedback serves as motivation for us to continue delivering top-notch service and upholding the standards of excellence that Audi Wyoming Valley is known for. We genuinely appreciate your trust in us and your kind words. Should you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to ensure your Audi ownership experience remains nothing short of exceptional. Thank you once again for choosing Audi Wyoming Valley. We look forward to welcoming you back and providing you with another outstanding experience in the future!

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