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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
909 Reviews
Call Service Center (570) 714-6550

909 Reviews of Audi Wyoming Valley - Service Center

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April 03, 2024

Good experience. Service manager was friendly and attentive. Comfortable lounge and nice amenities. Well done ! More

by FHKRPH95
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
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Apr 03, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your feedback with us! We are delighted to hear that you had a positive experience at our establishment. Our team strives to provide exceptional service, and it's fantastic to hear that our service manager was able to make your visit friendly and attentive. We're glad you found our lounge comfortable and enjoyed the amenities we offer. Creating a welcoming environment for our guests is always a top priority for us. Your kind words truly motivate us to continue delivering excellent service. Thank you again for choosing us, and we look forward to welcoming you back in the future!

April 03, 2024

No. I already did this two days ago. No. I already did this two days ago. More

by rkelly7
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
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Apr 03, 2024 -

Audi Wyoming Valley responded

We really appreciate you taking a moment to leave Audi Wyoming Valley your five stars! If there's anything else we can do for you, please let us know. Take care!

April 03, 2024

Courteous, efficient, on time no surprises. Well worth the trip. Loyal customer excellent service ?? More

by JOSEPHBUTTO
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
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Apr 04, 2024 -

Audi Wyoming Valley responded

Thank you for choosing Audi Wyoming Valley, we appreciate your positive feedback!

April 03, 2024

Brian is always very kind do deal with. From check in to check out and keeping me updating he is great. More

by Beetlefeet
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 03, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Brian's service made your stay with us a memorable one. Brian has always been an invaluable member of our team, and your feedback reaffirms the hard work we put in every day to ensure our guests' satisfaction. From check-in to check-out, Brian strives to provide nothing but the best service, and it's wonderful to know that his efforts did not go unnoticed. We'll be sure to pass along your kind words to Brian and the rest of our team. Feedback like yours motivates us to continually raise the bar and deliver exceptional experiences to all our guests. Once again, thank you for choosing to stay with us, and we look forward to welcoming you back in the future!

April 02, 2024

Excellent service. Even washed my vehicle afterward! Brian is always friendly and helpful as well. More

by DIANEDALB
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 02, 2024 -

Audi Wyoming Valley responded

We're thrilled Brian and the Audi Wyoming Valley Team could provide welcoming and thorough service! Thank you for the stellar review. Safe travels, and we'll see you next time!

April 02, 2024

Without an appointment, I went to the dealership stating I smelled burning oil in the cabin. They immediately took my car into the service area, performed the necessary repairs, gave me a loaner vehicle & h More

by dmadajewsk
Recommend Dealer
Yes
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Apr 03, 2024 -

Audi Wyoming Valley responded

We're glad to know that our team at Audi Wyoming Valley was able to assist you promptly and efficiently, especially without an appointment. It's great your car is back on the road! Thanks for sharing this positive experience with us.

April 01, 2024

He's honest and friendly. They don't xxxxxxxx me when I ask questions. He's a great asset to your company More

by MichaelHedrick
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
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Apr 01, 2024 -

Audi Wyoming Valley responded

Michael, we appreciate your feedback! We're glad to know that our team at Audi Wyoming Valley has been able to provide you with honest and friendly service. Thanks for the review!

April 01, 2024

He kept me up to date and allowed extra time with a loaner until all work was completed More

by Eric L
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
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Apr 01, 2024 -

Audi Wyoming Valley responded

Thank you, Eric, for stopping by to leave Audi Wyoming Valley a wonderful review!

April 01, 2024

Very Responsive representatives who took care of the service quickly and kept me informed of the progress. More

by CLIFFINS115
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 01, 2024 -

Audi Wyoming Valley responded

Cliff, we're glad to know you had a positive experience with our team at Audi Wyoming Valley. Keeping customers informed and providing efficient service is always our goal. Thanks for your review!

April 01, 2024

Came in for Pa inspection. Car needed front tires. Brian suggested 2 takeoff tires to save me a few dollars. He was very helpful More

by BXBOMB23
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Kutzor
Report | Print
Apr 01, 2024 -

Audi Wyoming Valley responded

We're glad to know that Brian was able to assist you with your car's inspection and tire needs at Audi Wyoming Valley. We always aim for customer satisfaction, so it's great to hear about our team going the extra mile!

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