Audi Wyoming Valley - Service Center

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We’re thrilled to hear that our team could assist you swiftly with your key fob issue. It sounds like you had quite the ordeal with the misplaced key, and we're glad we could make the process a bit smoother for you. It’s great to know that the key programming was done quickly and that you enjoyed the snacks and drinks in our waiting area. We always strive to make our customers feel comfortable while they wait. I’ll be sure to pass along your kind words to Troy, our Finance team, and the GM—your appreciation means a lot to us! We're looking forward to seeing you back at Audi Wyoming Valley for any future needs. Here’s to many more enjoyable miles with your A3!

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your visit was easy, quick, and stress-free. It’s our goal to ensure every step of the process is clear and straightforward, so we’re glad to know that we succeeded in making everything well explained and thorough. Your recommendation means a lot to us, and we truly appreciate your kind words. If you ever have any questions or need assistance in the future, don’t hesitate to reach out. We're here to help! Thanks again for choosing Audi Wyoming Valley!

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience! We’re thrilled to hear that Brian made such a positive impression on you. It’s always our goal to provide top-notch service, and Brian’s dedication to thoroughness and professionalism truly embodies what we strive for here at Audi Wyoming Valley. Your kind words mean a lot to us and will certainly be shared with Brian. If there’s anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again!

Audi Wyoming Valley responded

Thank you for taking the time to leave us a review! We’re thrilled to hear that the service seems to have addressed the issue with your AC during long trips. We understand how important it is for your vehicle to be in top shape for your upcoming trip. If you have any concerns or need further assistance before you head out, please don’t hesitate to reach out. We’re here to ensure your journey is as comfortable and enjoyable as possible. Safe travels, and we look forward to hearing how everything went on your trip!

Audi Wyoming Valley responded

Thank you for taking the time to share your feedback. We’re glad to hear that you found our service to be okay, but we’re truly sorry to learn about the challenges you faced with reaching us by phone. This is certainly not the experience we aim to provide. We understand how important timely communication is, and we’re committed to improving our response times. Your feedback is invaluable, and we’re already looking into ways to enhance our phone and call-back processes to better serve you and our other customers. If you have any immediate needs or questions, please don’t hesitate to reach out to me directly at 570-714-6550 and ask for Joe Brennan. I’m here to help and ensure you have the best experience possible. Thank you for bringing this to our attention. We look forward to serving you better in the future!

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service staff. Our team at Audi Wyoming Valley is dedicated to providing top-notch service, and it’s wonderful to know that their professionalism and courtesy made a difference for you. If there’s anything else we can assist you with or if you have any more feedback, please don’t hesitate to reach out. We look forward to seeing you again soon!

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that Brian made such a positive impact on your experience. It’s always our goal to provide knowledgeable and attentive service, and it’s great to know that Brian took the time to ensure you fully understood everything. Your satisfaction is our top priority, and your feedback truly motivates us to keep delivering the best possible service. If you have any more questions or need further assistance, please don’t hesitate to reach out. We look forward to seeing you again soon!

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that you had an awesome experience with our team. It’s wonderful to know that our staff made a positive impression and that you’ll be bringing all your cars to us for service. Your satisfaction is our top priority, and we’re here to ensure that every visit is just as pleasant as the last. If you ever need anything or have any questions, don’t hesitate to reach out. We look forward to seeing you and your vehicles again soon!