Audi Wyoming Valley - Service Center

I’m always impressed with the attention to detail and quality of service here. I have three Audis and they all come here for work. quality of service here. I have three Audis and they all come here for work. More

Outstanding service on my Audi. I was traveling through the area and blew a tire. Audi roadside service towed me to this dealership and Joe Goas and his team had me back on the road I was traveling through the area and blew a tire. Audi roadside service towed me to this dealership and Joe Goas and his team had me back on the road in short order with a new tire, clean vehicle and nothing but polite a professional customer service. More

Unfortunately, I have had several issues with the service department at Wyoming Valley Audi. I have been most patient and understanding with their lack of computers, lack of on time service and incompetence department at Wyoming Valley Audi. I have been most patient and understanding with their lack of computers, lack of on time service and incompetence, but this time it is both frustrating and unprofessional. The service department refused to listen or address my concerns regarding the noise in my car on two occasions and even refused to hear my son and I’s diagnosis being a possible wheel bearing issue. I tried addressing the issue they had with my car for 5 weeks on two different occasions and they said it was a rear differential. Granted they replaced the differential, so I think as I never had proof it was my car and after 5 weeks of a car that I was unable to use as it sat at the garage they finally diagnosed the wheel bearing. How can mechanics miss an obvious problem especially after supposedly changing all 4 brakes during this time??? Clearly your mechanics need more training. Brian, the sevice manager tries to “smooth” everything over and refuses to answer any hard questions and is constantly making excuses for the mechanics and insulting the customer, being myself and my grown son. I like Brian, but he should lot be taking the hit for unqualified and lazy mechanics. Get is together and hire qualified mechanics that actually know what they are doing. I am not even sure that my car was even fixed with all the things they said it was as they refuse to show me my car when the differential was being replaced. They refused to show me anything. They said that owners are not alllowed in the garage. I asked for picture or video proof of my repairs, nothing, but what looked like a stock photo of oil. So ridiculous and I will not be continuing my business with Audi of Wyoming Valley. They are deceitful and unprofessional. It is a shame that business has come to this point and that your service department is ruining a good brand like Audi. More

Great shop that goes out of their way to make things right. Impressed and will return, right. Impressed and will return, More

Long wait times, lousy service, no one wants to help you, low balling you on trade ins. What is there to like? low balling you on trade ins. What is there to like? More