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Audi Wyoming Valley - Service Center

Wilkes-Barre, PA

4.8
888 Reviews

888 Reviews of Audi Wyoming Valley - Service Center

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September 29, 2024

Brian was awesome - professional and communicative! Explained services and prices. Highly recommend for great service! More

by JBURKE70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your wonderful experience with us! We’re thrilled to hear that Brian provided you with exceptional service. Our team prides itself on professionalism and clear communication, so it’s great to know that we met your expectations. We appreciate your recommendation and look forward to serving you again in the future. If you have any further questions or need assistance, please don’t hesitate to reach out. Thank you once again for your kind words!

September 28, 2024

Good service with increasing commitment to electric vehicles. Relatively quick times to service appointments and excellent service staff More

by MONTYSSAURUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that you had a positive experience with our service team. Our commitment to electric vehicles is a priority for us, and it's great to know that you appreciate our efforts in this area. We strive to offer quick and convenient service appointments to meet the needs of our valued customers, and it’s wonderful to hear that our staff provided you with excellent service. Your feedback motivates us to keep improving and delivering the best possible experience. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again soon!

September 27, 2024

I couldn’t be happier with the excellent service received from the Wyoming Valley Audi. Staff members were courteous and professional. Work done on my car was completed in a timely manner. More

by PTP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : The nice lady who gave me the loaner car. I didn’t catch her name. She even helped Joe wash my car while he was helping other customer.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your experience at Audi Wyoming Valley! We're thrilled to hear that you were pleased with the excellent service you received from our team. Our staff takes great pride in providing courteous and professional assistance, and it’s wonderful to know that their efforts made a positive impact on your visit. We strive to ensure that all work on our customers' vehicles is completed promptly and to the highest standards, so we’re glad to hear that your service was completed in a timely manner. Your satisfaction is our top priority, and it’s rewarding to know we met your expectations. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We look forward to welcoming you back to our dealership soon!

September 27, 2024

Great service and nice waiting area. Love the video that gives one a comprehensive overview of the service being done. More

by KGantt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed our service and found our waiting area comfortable. We strive to create a welcoming environment for our customers. We're especially glad you loved the service video! It's important to us that our customers feel informed and confident about the services being performed on their vehicles. Transparency is key, and we believe that providing a comprehensive overview helps enhance the overall service experience. If you have any questions or need assistance in the future, please don’t hesitate to reach out. We look forward to seeing you again!

September 27, 2024

Stuff was courteous and very professional. Car was serviced and completed as promised. Service advisor explained results of multi-point inspection. Waiting area was nice and comfortable. More

by ATI1843
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for taking the time to share your positive experience with us! We’re thrilled to hear that you found our team courteous and professional. Providing exceptional service is our top priority, and it’s wonderful to know that we met your expectations. We’re glad you appreciated the detailed explanation from your service advisor regarding the multi-point inspection. We believe that keeping our customers informed about their vehicle’s condition is essential for ensuring its longevity and your peace of mind. It’s also great to hear that you enjoyed our waiting area! We strive to create a comfortable environment for our customers while they wait, and your feedback confirms that we’re on the right track. Thank you once again for your kind words. We look forward to serving you again in the future!

September 26, 2024

As expected professional courtesy helpful timely all I have to say your request for 15 words is to much More

by DTODD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Wyoming Valley responded

Thank you so much for your kind words! We’re thrilled to hear that you experienced our professional courtesy and found our team helpful and timely. We always strive to provide the best service possible, and your feedback means a lot to us. We understand that our request for feedback may have seemed a bit much, and we appreciate your understanding. If you have any more thoughts to share or if there's anything else we can assist you with, please feel free to reach out anytime. We look forward to serving you again in the future!

September 25, 2024

Friendly, nice waiting area while waiting for service. Complimentary services are well appreciated. Drop off and pickup are great inside when weather is bad!! More

by LWITCHEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 25, 2024

The service team is professional, knowledgeable and friendly. The wool is always done quickly and done correctly the first time. More

by jpatrune
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Joe the service rep was excellent. Tire prices were better than tire store or online purchases. More

by davidlongmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 24, 2024

Clean, courteous, prompt and professional. It has always been a pleasure to deal with the service department More

by PRBOYLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Goas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brian Kutzor
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Yenchick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick B
5.0
This rating includes all reviews, with more weight given to recent reviews.
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