Audi Wyoming Valley
Wilkes-Barre, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 AM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 AM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 5:00 PM
Tuesday 9:00 AM - 5:00 PM
Wednesday 9:00 AM - 5:00 PM
Thursday 9:00 AM - 5:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 4:00 PM
Sunday Closed
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Joe was courteous and easy to work with, answered all our questions about the new vehicle. questions about the new vehicle. More
First class team all around! Curtis and Mitch were very thorough and transparent through the entire buying process! Great Audi experience! Curtis and Mitch were very thorough and transparent through the entire buying process! Great Audi experience! More
Very friendly, knowledgeable and quick. Was not pushy and worked with us to get best deal Was not pushy and worked with us to get best deal More
The dealership was great to work with from Joe my salesman to Mitch the financial guy. No complaints!! salesman to Mitch the financial guy. No complaints!! More
Everyone I dealt with was very helpful, professional and thorough. Joe Garcia was a great salesman and easy to deal with. Mitch and Troy from finance were also very helpful. thorough. Joe Garcia was a great salesman and easy to deal with. Mitch and Troy from finance were also very helpful. More
Mitch was super helpful, explained everything in great detail.Mitch spent the time to pull extra warranty options to show me as well as breaking them down in layman’s terms. I felt like I was not under pr detail.Mitch spent the time to pull extra warranty options to show me as well as breaking them down in layman’s terms. I felt like I was not under pressure to accept anything unlike other finance offices I have been in with family. Keep Mitch around he is by far the most personable and professional financier.-SK More
As soon as we walked in, we were greeted by several people who work there. Everyone was very helpful & kind. Curtis especially was a huge help to my fiancé & I. people who work there. Everyone was very helpful & kind. Curtis especially was a huge help to my fiancé & I. More
Randy is very friendly and extremely knowledgeable about the product. Ask for him when you're in the market for a great new car!! the product. Ask for him when you're in the market for a great new car!! More
If I could buy another car right now, it would be from Randy and Wyoming Valley Audi! They have treated me well for 7 years. Randy and Wyoming Valley Audi! They have treated me well for 7 years. More
I had the worst experience with this location. Salemen Randy and the manager Charlie outright lied about the value of my vehicle. Randy low balled me on my 2014 Audi Q5 trade in and offered me som Salemen Randy and the manager Charlie outright lied about the value of my vehicle. Randy low balled me on my 2014 Audi Q5 trade in and offered me some garbage used vehicles such as a 2012 Rav4 with high milage, a Scion TC and a mini van. He also openly insulted my choice to buy an Audi from any where other than their location stating "this is why I wouldn't buy an Audi from an non Audi dealer" (even though I've had all services preformed by their location for the past 5 yrs). Luckily I was not desperate enough to take any of these terrible offers. Then when picking up my vehicle, Charlie the manager showed me some vehicle values of his computer and tried to deny the numbers that were obviously there stating "we don't use those numbers". He then said he was going to look at my vehicle to do an estimate yet never even left the building. My car was in the far back lot so there was absolutely no way he even looked at it as he was back in a matter of a minute. I ended up trading in my Audi for a fair price at an alternate dealership (Audi offered me $5,000 but I went elsewhere and got $11,000), and I will never purchase another Audi as long as I live in this region. I do not trust nor want to do business with this location ever again. I am now enjoying a brand new vehicle no thanks to Audi Wyoming Valley. They tried to take advantage of a 'single mother' which is absolutely disgusting. It is a relief that I'll no longer long have to deal with their dismissive and dishonest team. More