Audi Wilsonville

Last Friday, I received a frantic call from my “credit challenged” sister, who had been reduced to tears over the treatment she had received from a car dealership in our hometown of Olympia. Feeling very challenged” sister, who had been reduced to tears over the treatment she had received from a car dealership in our hometown of Olympia. Feeling very much at a loss, the only thing I knew to do was to contact “my car guy.” I called Kevin Fields, General Sales Manager at Wilsonville Audi. Admittedly, there was a part of me that hoped that the business relationship that I had established with Kevin over the course of many years and several vehicle transactions, would lend some type of credibility to my sisters’ fragile situation. Mostly, I knew in my heart that if anything could be done to get my sister into a new vehicle, Kevin would try with everything in him. Kevin spent a considerable amount of time with me on the phone, learning all the particulars of my sisters’ situation. He took down all of her personal information as well as her financial criteria, giving him the ability to structure financing to keep her within her budget. Kevin called back less than an hour later, with an approval for financing. I called my sister and told her the great news, and for the second time that day, she was reduced to tears. My sister and I created a “needs/wants/dreams of” features list to convey to Kevin, as he began contextualizing the vehicle that would best suit her. Kevin asked thoughtful and important questions, offering expert advice and the occasional opinion when asked. Kevin gave us constructive guidance as we navigated through the process. Kevin went to work on finding the vehicle, and stated he would call me back when he had found one. I figured it would take the weekend, planning a follow up call to him on Monday. Not even 24 hours later, Kevin called to say that he believed he had found the perfect vehicle. He asked me to review his choice, via the Tonkin website which contained 27 photos of the vehicle as well as a complete vehicle bio. Plenty enough information for my sister to fall deeply in “like” with a vehicle for which she had neither seen, nor stepped foot in. I personally, was absolutely dumbfounded by his selection. Not only did Kevin find a car with every single one of my sisters needs and wants, but also a few features from the “dreams of “ list. Features that I didn’t even know were possible in a vehicle. He nailed it. Today, my sister and I drove 2.5 hours from Olympia to Wilsonville Audi. Kevin was there to greet us as we came through the front door. He directed me to the espresso machine and immediately summoned one of his sales staff to get my sister familiar with her new vehicle. She was out on her test drive within minutes of our arrival. When she returned from her drive, she told me she had fallen deeply in "love" with this vehicle. Back inside, she spent a few minutes with Sam (Finance Manager) who was beyond respectful and considerate, as he explained the terms of her financing. The payment came in at almost $150.00 below her current payment, on a vehicle that was 2 years newer. Sitting in that office talking about her less than perfect credit, I watched my sister smiling and laughing and couldn’t help but think back to the phone call she had placed to me just 7 days prior. I thought, “What a difference a week makes…” and then immediately corrected myself, “What a difference Kevin Fields makes…” I am not one to write reviews. But today, I feel compelled to share this experience with anyone considering a transaction with Kevin and his dealership. I am going to close by telling you this: I find it ironic that at the end of the day, I have to remind myself that the transactions that I do with Kevin are “business.” It is very easy to forget that, when you are sitting across the table from Kevin. Maybe it's because I just have never got the sense that Kevins “job” is to sell me a car. Every interaction with him makes me feel like his “job” is to make my life easier. Whether it is working past his normal hours to get an approval, or having everything in order so that I am in, out and elated in 75 minutes flat, or taking the time to understand who I am as a client, and putting me in the car of my dreams - even if my dream car changes several times a year. Today, Kevin Fields earned my continued admiration and loyalty. And has earned yet another loyal customer by treating my sister with the dignity and respect that she deserves. But above all of this, today Kevin changed the way my sister feels about herself. It was not his job, nor his purpose. It just happened while he was selling her a car. It is my sincere hope that this review will serve as a way to adequately express my appreciation for that. More

Jeff Blackwood at Audi Wilsonville was fantastic! The wife and I bought a new A4 this Saturday after having confirmed several days earlier with Scott Larson, another great salesperson who works there, th wife and I bought a new A4 this Saturday after having confirmed several days earlier with Scott Larson, another great salesperson who works there, that Audi's loyalty program was still in effect. (This is our 3rd Audi.) Jeff was attentive, no-pressure and wow, does he know Audi vehicles. As an A4 and S4 owner himself, Jeff was the perfect person to guide us in our car-buying decisions. He explained all the features, answered all our questions and even helped us with the color scheme - Glacier White exterior with black interior. He was always patient and genuinely enthusiastic about Audi which melded well with us - we're die-hard Audi fans. The price for our A4 was very fair, too. After more than a week of studying how to achieve a reasonable price when buying a car and armed with knowledge from Consumer Reports, Kelly Blue Book and Edmunds, I was prepared to negotiate all over the place. But Jeff, who's also the Finance Manager, handled the whole thing himself. He simply worked up a price quote and presented it to us. There was nothing to negotiate because his offer exceeded our expectations. Kudos also go to Office Administrator Kristina Vasquez, who was happy to put a 3-day hold on our check when we discovered on Monday that transferring money from our bank to our credit union needed two days for the check to clear. And get this, while there at Audi Wilsonville, I glanced over and saw one of my co-workers buying herself an Audi from one of the other salespeople. In the other direction, we saw some neighbors who live down our street, also there buying an Audi! Very auspicious, I think. My guess is this dealership has discovered the secret to providing a successful and positive experience for car buyers - hire great salespeople like Jeff and sell well-priced cars in a no-pressure environment. I will be back when it's time for a trade-in, but until then, I've been telling everyone how great this experience has been. Thank you, Jeff! More

Mr. Kevin Fields was very proactive and called me immediately to discuss and resolve any and all issues. I couldn't have asked for a better outcome. I would have to say that there was great service immediately to discuss and resolve any and all issues. I couldn't have asked for a better outcome. I would have to say that there was great service after the sale. Thanks to Mr. Fields. More

It is not always common to find characteristics of professionalism, courtesy and friendliness in one individual who has shared experiences with the product purchased as well as genuine willingness to professionalism, courtesy and friendliness in one individual who has shared experiences with the product purchased as well as genuine willingness to be helpful. This has been my recent experience with Austin Garrett in particular and in his sales support personnel also. I would certainly not hesitate to recommend him to others. Patrick McKenna More

Wilsonville Audi has a great staff of employees Joe Hermes and Scott Larson took great care of me while purchasing my A4 and had a no hassle/haggle experience. They didn't waste my time going back and Hermes and Scott Larson took great care of me while purchasing my A4 and had a no hassle/haggle experience. They didn't waste my time going back and forth on price like most dealerships. They had me in and out in a flash so i could enjoy my day. More

Josh was easy to work with. He represented a quality product and sold it at a fair price with no high pressure tactics. We would buy from him again. product and sold it at a fair price with no high pressure tactics. We would buy from him again. More

Complete misrepresentation of the used vehicle purchase (used A4). "it's as good as certified...." Every possible thing that could be wrong with the car was. They would only fix a couple things. H (used A4). "it's as good as certified...." Every possible thing that could be wrong with the car was. They would only fix a couple things. Hard to deal with. Do not trust them. Got to Sunset Imports instead. More

Just an exceptional group of professionals. Made the transaction pleasant and seamless with outstanding post sales follow up. Listened to our needs and then provided us with everything we asked of the transaction pleasant and seamless with outstanding post sales follow up. Listened to our needs and then provided us with everything we asked of them. More

We traveled round trip from Reno, Nevada to Wilsonville, Oregon twice for a total of almost 2000 miles to trade in our 2007 Audi for a 2012 Audi after we reviewed customer reports on the internet about the Oregon twice for a total of almost 2000 miles to trade in our 2007 Audi for a 2012 Audi after we reviewed customer reports on the internet about the quality of service from San Jose, California to Washington State. Wilsonville had the best recommendations of anyone and it turned out to be a wonderful place to purchase our new car. They ordered exactly what we wanted from Germany and promised it in about 90 days. Regular Emails kept us advised on the car's arrival in Galveston, Texas and the loading onto the transporting truck. It arrived in only sixty days and was perfect right down to the custom color. When it's time to trade-in this car we plan to do so through this company. The people at Audi Wilsonville seemed like family, welcoming, offering coffee, and never rushed. We left feeling happy and comfortable More

This has been the best experience I've had to buy a car. No waiting, no hidden numbers, no waste of time, the best service in a comfortable environment without problems and direct answers to my questions. No waiting, no hidden numbers, no waste of time, the best service in a comfortable environment without problems and direct answers to my questions. I recommend it to anyone looking for a good service with the best brand of vehicles and customer service first class. More