Audi Wilmington

Go to another Audi dealer, Wilmington Audi is not costumer friendly. Disliked: Service, Incredibly slow servicing. They said they couldn't even begin to look at my car a week., They don't have loaner costumer friendly. Disliked: Service, Incredibly slow servicing. They said they couldn't even begin to look at my car a week., They don't have loaners available unless notified Weeks in advance., Customer representative and manager did nothing to make me happy, only have excuses to why they were not to blame. I prefer the One in Conshohocken PA, they attempted to service my car that very day and provided me a comparable Audi loaner More

I have owned two Audi's, including a 2010 S4 - and Tommy has been there for me every step of the way. I travel over 40 miles because I know Tommy will treat my car as if it were his own. I highly recommend has been there for me every step of the way. I travel over 40 miles because I know Tommy will treat my car as if it were his own. I highly recommend this dealership for the sole purpose of working with Tommy - he always works out the best pricing and takes the time to talk to me about the latest Audi news and new vehicle models. Don't let his young looks fool you - he has more Audi knowledge than any other sales or service representative. Regardless, Sales, Service, Tuning - Tommy is the guy to talk to. More

This dealership is OK, not great, just OK. They are the only audi dealership in Delaware, so you can imagine what to expect. Monica was good with follow ups but the lease quote I received from the sales m only audi dealership in Delaware, so you can imagine what to expect. Monica was good with follow ups but the lease quote I received from the sales manager was not competitive. More

Brought my 2010 R8 V10 in for routine service and it was by far the best service experience I've ever had at an Audi Dealership. This was the first time I used this dealership and simply stated I was overly by far the best service experience I've ever had at an Audi Dealership. This was the first time I used this dealership and simply stated I was overly impressed. The owner even prepared my coffee for me at the Audi Quattro coffee bar! I could get use to that type of service!! More

I just purchased my 3rd A8L from Audi of Wilmington (part of the Winner Auto Group)last weekend and was treated to yet another wonderful buying experience. The dealership facilities are First Class and so ar of the Winner Auto Group)last weekend and was treated to yet another wonderful buying experience. The dealership facilities are First Class and so are the people that work there. The car has a lot of high tech features and my sales rep understood all of them and, more importantly, took the time to explain all of them to me. The Owner of the dealership even stopped by to assist in delivering my new car. Made me feel like part of the Winner family. The final sales terms were even more favorable to me then what they quoted me when I ordered the car 3 months ago. All-in-all a fabulous experience that matches the quality of the car I bought. My prior Audi's rarely needed service but when they did I had a great experience. Prompt and reliable service, always had a loaner available, service people couldn't be nicer or more helpful. You almost look forward to getting your car serviced. I once got a flat tire from a huge pothole 3 miles from the dealership. Managed to limp in (at 5 mph) and they changed my tire in 5 minutes--felt like a NASCAR pit stop. The ruined tire was covered by a dealership supplied warranty and I got a new one for free in 2 days. Sweet! More

I have purchased three different Audi's form this dealership and every time, I have dealt with great sales people. I have had the car's in for normal maintenance and repairs and received great servi dealership and every time, I have dealt with great sales people. I have had the car's in for normal maintenance and repairs and received great service and very descriptive explanations of any issues. Highly recommended! More

After a lengthly search online any many leads sent to many dealers I was happy to come across Winner Audi. The online consultant, Monica was courteous and helpful and did not rush me at all. Once I had many dealers I was happy to come across Winner Audi. The online consultant, Monica was courteous and helpful and did not rush me at all. Once I had narrowed it down...and I put them through the ringer, I met Brian to go over several vehicles. Once again, they were very accommodating wile I drove several vehicles. The pricing was upfront and fair and the delivery when quickly. They even came to my house a week later to go over all of the bells and whistles to make sure I was acclimated to the car my new A6! Patrick the big boss seem very concerned that his people did their job but he didn't need to, they were great! I would buy a car anywhere else. More

Well I cannot report that I would like to go back. This Audi dealership is the only one in all of Delaware and I guess they do not feel committed to a warm and welcoming atmosphere as they know people will Audi dealership is the only one in all of Delaware and I guess they do not feel committed to a warm and welcoming atmosphere as they know people will eventually end up at their place unless one wants to drive further. The expensive hourly rate is no surprise as it has to support the pretty assistants in high heels that looked like they just came out of an expensive night club. My general concern with dealerships is that I want someone who takes care of my vehicle who knows me and the car. With larger shops you usually will not get that kinds of service but are a number and cash cow to them. There is a very good independent Audi Shop in Wilmington. Give him a try! He works by German quality standards on your car not because it is a job but because he is convinced of those work ethics. I will not write the name here. Google will find it. More

This was a horrible experience that I hope no one has to go through. After calling to confirm 3 times that the car I was intersested in was on location, I drove 2h to see it only to find that I was the vic go through. After calling to confirm 3 times that the car I was intersested in was on location, I drove 2h to see it only to find that I was the victim of a bait and switch. None of the sales managers took responsibility for the tactic and the GM, while on premises, did not attempt to make things right. Sadly, the sales managers there do not seem to have an interest in professionalism or credibility. My advise, don't spend money with the bad guys. Find a good dealership with good sales people and invest your time and money there. I can only imagine the nightmares I would have had if I bought the car from them and had an issue! More

I took my car there to be repaired due to a shortage to the engine causing my car to lose power while driving down a busy highway. They charged my $300.00 to repair an air tube of some sort and swore to m the engine causing my car to lose power while driving down a busy highway. They charged my $300.00 to repair an air tube of some sort and swore to me it fixed the problem. Well, after leaving there my car ran worse then it ever had. I took it back and they told me they didn't believe me and that I was just trying to get something for free. After the test drive they realized I wasn't a liar! They also told me it would cost me $220.00 to have it fixed and they would do it for my for $180.00. I told them were crazy and should have fixed the problem right the first time for $300.00. That's like taking your car in to have the oil changed and they change the tire and charge you for their screw up! Not to mention this is the third time my car has been to this dealership with this problem! They specifically told my boyfriend that the pipe needed to replaced anyway so it didn't matter. He told them that's not what we asked to have fixed! It's sad, I was friends with the service manager and he didn't even mail me back! And on top of that call me a liar? What happen to the customer service people deserve? I guess they don't have to care and therefore don't! I hate this dealership! More