Audi Wilmington

Friendly, knowledgeable-will give 10! Best Audi service place within 25 miles from my house (West Chester). I have been customer there for over 5 years-always great! place within 25 miles from my house (West Chester). I have been customer there for over 5 years-always great! More

I have a TT and have been taking my car to this dealership for a few years now. I've always enjoyed the personal service and attention, but this week was wonderful. I woke up to a flat tire an dealership for a few years now. I've always enjoyed the personal service and attention, but this week was wonderful. I woke up to a flat tire and happen to live close to the dealership. I slowly drove my car over and told them what happened. Not having an appointment, obviously, they worked me in immediately and had my car ready within two hours. Their attention to service and availability saved me from the additional money I would've had to pay for towing, and I will never use another dealer. More

I am a two year owner of an A4 which I purchased from this dealership. This Audi is the 17th brand new car that I have purchased in my lifetime. Included in these past purchases were an RX7, Maxima, an this dealership. This Audi is the 17th brand new car that I have purchased in my lifetime. Included in these past purchases were an RX7, Maxima, and recently, two, 325i BMW’s. With all of past my new car purchases, I have never experienced the type of personal attention and quality that I have received from this service department, and in particular, Mr. Chris Oakes. The Friday before Christmas, I woke up to flat tire. I pumped air into it and made my way to a breakfast Rotary meeting, and then afterwards to this dealership. I pulled into the service bay and proceeded to the counter where I was proactively greeted by Mr. Oakes. He told me that he would take care of it right away. When I have been told in the past by other dealers that they would take care of it “right away”, I take that as meaning that I should settle in for a spell. However, that was not the case with this visit. I was in and out of the service area within 20 minutes with my problem totally resolved. I was able to get to work without any impact to my busy, before-the-holiday schedule. I cannot tell you how appreciative I am for this type of attention. It is rare. This is not the first time that I had this experience. On another occasion, my oil light came on, and I stopped into this dealership to buy a quart of oil. Mr. Oakes did not sell me a quart of oil, but rather had oil added to my car at no charge, within 10 minutes. I have had nothing but great experiences over the past two years. While a dealership’s service department has never before been a factor in my decision to buy my next car, it will be this time around. For the record, I had not ever met Mr. Oakes before my experience at Audi Wilmington. More

Needed Wilmington Audi to help me with a car that had just been purchased used from another dealer. The response was phenomenal. They not only helped with getting the vehicle towed, they were able to fit just been purchased used from another dealer. The response was phenomenal. They not only helped with getting the vehicle towed, they were able to fit it into a busy schedule and complete the repairs the same day. The issue involved an oil leak that left a mess. Wilmington Audi returned the car in spotless shape. Also took the time to perform a courtesy check on numerous systems and had a printout for all areas checked. This being my first Audi, Chris then took the time to familiarize me with some of the finer points of the car; I hadn't even purchased the car from them. I've obviously had a positive experience with Wilmington Audi and look forward to having my S4 serviced by them in the future. More

How often do you read someone writing "worth the 45 minute trip each way for the service?" And yet here I am, writing just this thing. I've already commented on my purchase experience, and this was m minute trip each way for the service?" And yet here I am, writing just this thing. I've already commented on my purchase experience, and this was my first service experience. Both were excellent! Kudos to Amanda and to the young man who affixed the tag to the car -- the culture of service and of being REAL shines through. More

Everyone from the sales staff (Tommy) to the service department, including the mechanics are well versed in what customer service truly means. This is my second Audi purchase from Audi of Wilmington, a department, including the mechanics are well versed in what customer service truly means. This is my second Audi purchase from Audi of Wilmington, and you can be assured there will be a third. Congratulations to this team of employees--they are top notch. More

we had a great customer service provided to me I'm very glad with the staff at the dealer. its an outstanding experience every time i go there .i appreciate their help . glad with the staff at the dealer. its an outstanding experience every time i go there .i appreciate their help . More

Amanda, Chris, and Joe went out of their way to explain everything to me with regards to the service. They were all very considerate of my time as well. everything to me with regards to the service. They were all very considerate of my time as well. More

The service team at Audi of Wilmington is great- very pleasant and very knowledgeable about the intricacies of the different models. (Let's face it, these cars are complicated & things can go wrong!) T pleasant and very knowledgeable about the intricacies of the different models. (Let's face it, these cars are complicated & things can go wrong!) The show room is comfortable & there are always beverages available. The experience is always a pleasant one. More

The people at Audi Wilmington dealership, especially Diana Lanshe, were very courteous and helpful. They also arranged for a drop off and pick up from my place of work. In short a very satisfying exper Diana Lanshe, were very courteous and helpful. They also arranged for a drop off and pick up from my place of work. In short a very satisfying experience and I wholeheartedly recommend this dealership to others! More