Audi Wilmington

Great customer service experience Audi Wilmington made buying my Audi A4 a simple and pleasant experience. I stopped in thinking that I'd like to buy an Audi, but unsure which model wo Audi Wilmington made buying my Audi A4 a simple and pleasant experience. I stopped in thinking that I'd like to buy an Audi, but unsure which model would suit me best. I was helped by Tommy Rogers, who not only set me up in the right car (A4) for me immediately, but also took great care of me through the buying process, making the entire experience as streamlined as I could ask for. Thanks Tommy! More

Horrible Service I went to this location to test drive a vehicle. The salesman was very unprofessional. He didn't even tell me about the features of the car. He was un I went to this location to test drive a vehicle. The salesman was very unprofessional. He didn't even tell me about the features of the car. He was unfriendly and was making jabs throughout. Once the test drive was over, the salesman said he had something to do and wouldn't be able to discuss numbers with me. I told him I was aggressive on buying a vehicle and needed one asap. He said he would call with the information. I never received a call. I ended up taking my business to Audi wynnewood and got an amazing deal. Audi wynnewood was responsive and made a crazy discount off a new 2016 vehicle! Go to Audi wynnewood to actually purchase the vehicle! More

Service on my Audi I was traveling thru Wilmington when my engine light came on, when I arrived at the service area, I was greeted by Chris Oakes who took very good care I was traveling thru Wilmington when my engine light came on, when I arrived at the service area, I was greeted by Chris Oakes who took very good care of me, knowing I was out of town, made room for me to get my car checked out and I had nothing to worry about. Wish he was working at my local Audi dealership. Thanks again Chris!! More

Poor Experience I stopped by a couple of times to test drive a Q5. What I got is what you would expect from your typical auto dealer: inattentive sales person, lots o I stopped by a couple of times to test drive a Q5. What I got is what you would expect from your typical auto dealer: inattentive sales person, lots of back and forth while negotiating the price with the "manager", rude (once I told them I was getting a better deal in NJ) and lack of product knowledge. There are many other dealers in the area (including NJ) that do a better job.... More

Go to the OTHER dealerships in PA, NJ or MD! The sales staff were inattentive and wasteful of my time. When it came time to deal with the financing department, the guy was completely unprofessional when staff were inattentive and wasteful of my time. When it came time to deal with the financing department, the guy was completely unprofessional when presented with the fact that other dealerships where giving better rates His behaviour and attitude was unbelievable! Other Audi dealerships in PA and NJ give better rates and customer service. They are more respectful of the person, not the money to be made. Looking at the other reviews on the internet, I wish I hadn't wasted my time. However, if you need to test drive a car multiple times, go here even if you are going to buy elsewhere: Parking is great and you won't feel guilty not buying from them! More

We were in the market for a used GMC Acadia. We contacted numerous tri-state area dealers who were selling used Acadias. We located a clean 2011 SL model with low mileage at Audi Wilmington. Rick contacted numerous tri-state area dealers who were selling used Acadias. We located a clean 2011 SL model with low mileage at Audi Wilmington. Rick Bourke was our Sales Consultant. Rick was very courteous, professional and was not overbearing. Rick was very good following up and returning calls. We were able to negotiate a deal which allowed us to support local area business. Rick came in on his day off (which wasn’t necessary) to finalize our purchase. We also had the pleasure of meeting Jim Curley (Finance Manager) and Michael Reeger (Sales Manager) who were both very helpful. We encourage anyone who is in the market for a new or used vehicle to contact Rick Bourke and the staff at Audi Wilmington. More

Chris Oaks, my service consultant, was exceptional. Besides the scheduled service he addressed a concern I had and assured me it wasn't a serious issue and explained my options in addressing it. He w Besides the scheduled service he addressed a concern I had and assured me it wasn't a serious issue and explained my options in addressing it. He was thorough and definitely customer oriented. I would definitely recommend Audi Wilmington. More

Audi of Wilmington has one of the most informed sales managers in the business. Tommy Mihok has worked several aspects of the business having done service and sales. Tommy has sold me an S7 . . . .an RS5 managers in the business. Tommy Mihok has worked several aspects of the business having done service and sales. Tommy has sold me an S7 . . . .an RS5 Coupe and a S6 in the last year. I just picked up an RS5 Cabriolet from him recently. Tommy also has access to a number of vendors to personalize your Audi and give it a fresh look. I always just drop by the shop to discuss the Audi performance line up and get insight on new tech and products from Tommy. I recommend Audi of Wilmington for a great transaction. Dave Crowley Wilmington, Delaware More

My car was taken to "service" within minutes of My car was taken to "service" within minutes of my arrival (I was on time). The young man who had come with me on my "road test" so that he could ve My car was taken to "service" within minutes of my arrival (I was on time). The young man who had come with me on my "road test" so that he could verify its deficiency, was pleasant and knowledgeable without negating my thoughts but expanding the issue. You received a "good" on price not because I knew the costs; but, merely because they were not overbearing! My request for additional work were met with verification that I truly needed it; not because it would make the Service Bill larger. Christopher Oakes kept me updated on every step of the process. More

I had a wonderful experience at the Wilmington Audi Dealership. I reside and for the most part work in NJ but on a weekly basis travel to DE for work. I decided to take my car to Wilmington Audi for it Dealership. I reside and for the most part work in NJ but on a weekly basis travel to DE for work. I decided to take my car to Wilmington Audi for it 105, 000 mile service since it was close to work and i was not pleased with my service experience at my local NJ Audi Dealership. I have to say the total experience working with Wilmington Audi was night and day in comparison to my local dealership. There was such attention to the customer experience from the minute you drive your vehicle into the service bay until you are escorted to your freshly washed car. The front desk was friendly and courteous, the waiting area was fully stocked with beverages while I waited for the shuttle to take me to work, the shuttle ride was simple and smooth, they kept me in the loop and provided me an in-depth profile of what was going on with my car and picked me up promptly from work to pick up my car. I could not be more pleased with the work and service at Wilmington Audi. More