Audi Wilmington

Excellent customer service They bent over backwards to schedule the day and time that was convenient for me. My car service was completed early so I had minimal wait time They bent over backwards to schedule the day and time that was convenient for me. My car service was completed early so I had minimal wait time More

great team and help with purchase We went just to look at some vehicles and left the lot with a Audi. all the team from sales to manager to financial closure were very helpful We went just to look at some vehicles and left the lot with a Audi. all the team from sales to manager to financial closure were very helpful More

Excellent service and expertise The service was performed in a timely manner. Personnel was very friendly and experienced. Facility was very accommodating. Complimentary rinsing du The service was performed in a timely manner. Personnel was very friendly and experienced. Facility was very accommodating. Complimentary rinsing dust off the vehicle was appreciated. Overall, great experience. More

Excellent service, especially their sales service. Always receptive to our needs/requests. Worked with us to understand any issues we had and continued to be polite and willing to do what it takes to h Always receptive to our needs/requests. Worked with us to understand any issues we had and continued to be polite and willing to do what it takes to have us walk out with a smile and satisfaction. A special thank you to salesperson Steve McKeehan. More

Service As ever, exemplary service from the welcome, efficiency of the loaner paperwork, timeliness of the service and explanation. Thanks guys - nice job as As ever, exemplary service from the welcome, efficiency of the loaner paperwork, timeliness of the service and explanation. Thanks guys - nice job as per usual. More

Service above and beyond They aways helpful and very friendly. I have "NEVER" encountered a problem or concern of any type. They have a very genuine "NON FAKE" attitude towa They aways helpful and very friendly. I have "NEVER" encountered a problem or concern of any type. They have a very genuine "NON FAKE" attitude towards me on each and every visit I make to their service department. Some businesses have a "I'm just doing my job" attitude. This business is different. They don't try and add "UN-NEEDED" services to add to their profits. This is the service / business model that's needed everywhere.else. More

Worth the Drive I drove an hour to this dealership after hearing recommendations. When walking into the dealership I was approached by Alexis, who then introduced me I drove an hour to this dealership after hearing recommendations. When walking into the dealership I was approached by Alexis, who then introduced me to salesman Anthony. The pricing was fair, and the service was awesome. Both of them assisted in the process of making my visit go smoothly. More

knowledgeable staff The salesman at this dealership knows the ins and outs about the audi brand. Stephen M was very professional in assisting me with my purchase. Great The salesman at this dealership knows the ins and outs about the audi brand. Stephen M was very professional in assisting me with my purchase. Great job Audi! More

Best dealership around! Had a wonderful experience at this Audi dealership! My salesman Tyler Bye answered all the questions I had about the Q5! I will defiantly be recommend Had a wonderful experience at this Audi dealership! My salesman Tyler Bye answered all the questions I had about the Q5! I will defiantly be recommending this dealership to my friends and family. More

Not that shiney customer service as the in house salon My husband bought anAudi second hand from this dealership in Wilmington DE. The car was lovely , the people on the day he chose it were very helpful t My husband bought anAudi second hand from this dealership in Wilmington DE. The car was lovely , the people on the day he chose it were very helpful to sell the car of course its priority. which I could not say the same on the day of picking the car up. We had to wait more than 2 hours to get paperwork done when it should of been done prior to a guess to ease the process, and my husband did not had free time on his hands to waist! Staff looked not very helpful and considered at all. I had to go back home and to be called from my husband to find out that I had to go back to the dealership to give him check book because there was a problem with his card and they didn't know how to do manual transaction. However they knew very well that we are paying the car off in full and any issues regarding the transaction should of been addressed prior to us. As an a VP my husband has extremely heavy work schedule with conference calls back to back through out the whole day. And this wait was not acceptable to me . I was not happy going back and forth being stressed considering that we also have 21 months old baby, that I had to wake up and bring with me . However after all the ups and downs we had , we hope that the car is worth all these troubles after all it is Germane made ( the best cars to us). I can't say personally that I was satisfied with your customer service. This for my standards of professionalism it's unexceptable . They were clearly not interested mainly because the car was second hand. But this should not matter because the company name stands behind it regardless first or second hand. Your mane represents this car. Your professionalism and outstanding customer service represents this car. So you should off being professional enough to see it through as priority, and make out experience unforgettable. Because my husband was so excited and happy with his choice until the pick up day. Mena Honey The review is written by me based on what my husband shared with me as well as my opinion based on waiting in my car with my baby for an hour then going home and then waking him up to go back to the dealership. More